Niraj Bhai Email and Phone Number
The ancient Greek philosopher Heraclitus of Ephesus prophetically said the only constant in life is Change. My calling has been to manage that change in the aspect of digital transformation, leveraging technology effectively to make a positive impact on people, organizations, industries, and nations.I am a result oriented Sr Consultant with 25+ years of international experience with a repertoire of complex technology driven digital transformation across Real Estate, Retail, Hospitality, Telecom, Civil Aviation, Manufacturing, FMCG, Insurance & Public sector enterprises.Over 15 years work experience with one of the largest real estate developers in the world, Nakheel is a developer of the iconic Palm islands with Residential, Retail and Hospitality projects spanning 15k+ hectares, 15m+ sqft in Retail, 500k+ residents, 100k+ properties sold and 20k+ rental units Extensive experience in Industry leading ERP, CRM, BI, Property/ Facilities Management solutions. Adept at BAU (Daily Operations) and ProjectsSpecialty in Process Improvements, Business Analysis, Project / Change Management and Transformation.Strong academic credentials with Master Degrees in Business Administration (MBA) and Computer Sciences (MS)Highly skilled at process maps, process modelling, problem-solving, data modelling, user requirements elicitation, gap analysis and requirements documentation.Superior communication written / verbal, presentation, and interpersonal skillsExperience & knowledge of change management principles, methodologies & tools, PROSCI Certified Change Manager.Combines leading technologies of tomorrow with at pace programme delivery, business change and operational improvement capabilities to optimise the benefits from transformation and deliver sustained, lasting change. Adept at stakeholder management and engagement, resistance management, collaborate with technical and business stakeholders and active listening.Articulate and persuasive team-builder can motivate, influence, and communicate to achieve exceptional business performance with culturally diverse teams.Proven track record of innovation, process excellence and cost savings.Sustained record of achievement in accomplishing key complex project to scope (Agile / Waterfall) to support the strategic requirements of a large conglomerate.Empathetic, resilient, and tenacious with a propensity to persevere.Forward looking with holistic approach, practice collaborative management style.Acute business acumen, ready to confront contentious issues & tackle challenges.
Apra Amcos
View- Website:
- apraamcos.com.au
- Employees:
- 293
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Business AnalystApra Amcos Dec 2023 - PresentEnterprise-wide digital transformation project with MS D365 Implementation of Customer Insights Journeys, Finance, Operations, Sales and Customer Service Hub applications.Evolution of the business to a digital enterprise enabling businesses across Australia and New Zealand to get a music license through the convenience of an online portal.Lead cross-functional teams to deliver the transformation project, ensuring seamless coordination between digital, data, and system transformation streams.Conducted stakeholder workshops to capture, map, and document business requirements for a large-scale transformation project.Customer Journey Mapping & Personalization to identify touchpoints where the existing process was cumbersome or impersonal and make improvements to the CX.Worked closely with tech teams, write user stories and test cases, manage SIT and UAT activities, support testers & business users through testing & change management processes.Assist with change management activities using PROSCI models, ensuring a smooth transition.Facilitate workshops, scrum events, and decision-making processes, ensuring project deliverables were aligned with governance policies and business requirements.Facilitate productive discussions among project teams to resolve conflicts and maintain focus on achieving shared goals.Acted as a liaison between business stakeholders and technical teams, ensuring clear communication and alignment on project goals and deliverables.
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Business Solutions ConsultantEngage Squared Apr 2023 - Nov 2023Sydney, New South Wales, AustraliaLead Business engagements with clients in the public and private sector i.e. VicTrack, Transport NSW (TfNSW) and BUPA Australia.Automation of processes using the MS Tech Stack including Power Apps, Power Automate, Power BI and SharePoint Online. -
Sr Manager Business FunctionNakheel Jul 2009 - Nov 2022Dubai, United Arab Emirates- Single Point of Contact for Business Leaders across diversified business lines.- Understand business need, envisage innovative solutions, engineer transformation.- Define IT Strategy that aligns technology with business goals & strategy.- Effectively manage cross functional Agile / Waterfall projects and process improvement initiatives.- Established KPIs and metrics to measure program success and track ongoing performance, adapting the strategy as necessary to meet evolving business needs.- Deliver leadership, guidance and support to ensure effective service delivery.- Lead business improvement initiatives using Six Sigma, conduct workshops, map processes, perform gap analysis - Build and execute change plans inclusive of strategy, impact assessment, communication, training, coaching, sponsor roadmap, resistance management plan and risk mitigation.- Stakeholder Management, devise a communication plan, manage all interactions and build a cohesive narrative for all stakeholders.Successfully accomplished multiple projects across Nakheel Business Units. - Salesforce a world leading CRM solution implemented across Nakheel.- Yardi industry leading Real Estate solution .- Nakheel Online Services, ePayment and mobile platforms for employees, customers, vendors and tenants.- Nakheel Workflow Management system to automate processes - PropTech systems to leverage technology for the benefit of the business, - INFOR Enterprise Asset Management cloud solution to manage corporate assets. - Avaya Call Center / Customer Interaction Management solution for multi-channel support and seamless integration with Oracle CRM.- NCPM (Nakheel Community Planning and Management) system. - Oracle ERP Upgrade to r12 and separation (from Dubai World) project. -
Senior Business Process AnalystNakheel Mar 2008 - Jul 2009Devise and design business process requirements for business, financial and operations systems critical to core organizational functions.Research data to support business function, process knowledge and system requirements. Create process models, specifications, diagrams, and charts to articulate business/functional requirements.Research / analyze the efficiency of existing processes engineer enhancements to further leverage them.Collaborate in planning, design, development & deployment of new applications / enhancements to existing applications.Perform system test, assist in UAT, end-user review, adoption survey and other post-implementation support.
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Project Manager (Fixed Line Crm Project)Du Jan 2006 - Mar 2008Active participation in steering committees for key initiatives to revamp the company’s fixed line telephony businessDevise CRM strategies to better segment / target subscriber base, enhance sales force effectiveness, improve service delivery, define KPI based on SLA parameters to monitor incidents and improve data quality Successfully manage a team of 9-14 On Site and Offshore resources to develop new modules and provide application supportDeliver application support exceeding user expectations whilst achieving record on time delivery of scheduled releases that met the exacting requirements of the business with 0 defects -
Senior ConsultantInformation Technology Services Mar 2003 - Mar 2008Dubai, United Arab EmiratesEngaged in the implementation & support of CRM solutions for renowned clients including du, Emirates, DNATA, AXA Insurance, New Zealand Milk, TECOM and DEWA.➢ Spearheaded the implementation of a CRM solution for du's Fixed Line Telephony Business. A Unique opportunity to be a part of a Telco startup.➢ Principal Consultant in a SFA (Sales Force Automation) Project for Emirates Airlines with one of the largest global sales force spread across all continents
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Database Solutions ConsultantInnovative Hitech Solutions 1998 - 2003Chandigarh, IndiaEngaged in the Systems Analysis, Design and Development of complete enterprise solutions and workflow applications for large industries and government agencies including Hero Cycles, Cosmo Ferrites, CITCO, P.A Time Pinions & Income Tax dept.Design & Development of a sophisticated web based management suite for corporate governance in collaborative research with the University Of Southern California; Responsible for Software Analysis, Design and Programming Business Logic
Niraj Bhai Education Details
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Computer Sciences -
Data Analysis -
It Strategy
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It Strategy
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Business Process
Frequently Asked Questions about Niraj Bhai
What company does Niraj Bhai work for?
Niraj Bhai works for Apra Amcos
What is Niraj Bhai's role at the current company?
Niraj Bhai's current role is Digital Transformation | Project Management | Business Analysis | Change Management | Process Improvement.
What schools did Niraj Bhai attend?
Niraj Bhai attended Sp Jain School Of Global Management - Dubai, Mumbai, Singapore & Sydney, Kurukshetra University, The George Washington University, The George Washington University, The George Washington University, The George Washington University.
Who are Niraj Bhai's colleagues?
Niraj Bhai's colleagues are Elliot Norris, Anthony Healey, Thiet Hoang, Al Parkinson, Brent Rowley, Derek Cameron, Zoe Leonard.
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