• Strengthened company's business by leading implementation of compliance department.• Prepared and presented Quarterly Business Reviews to owners and clients.• Trained, coached and mentored staff in several departments (Bids, Foreclosure, Title, Compliance, Evictions and Real estate/REO).• Developed daily, weekly and monthly reports for capacity, process management and performance metrics.• Created policies and procedures for several departments and business line which increased both performance and profitability.• Consistently meet and exceed sales goals set by Government sponsored entities.• Hired and trained staff.• Increased profits by developing efficient processes to reduce staff.• Conducted performance evaluations• Oversee performance of 180 staff in 8 departments