Backend API Engineer Working on Ansible Automation Controller (Tower).

Helped develop and lead the technical side of the certification program for ansible. Helped improve the on boarding experience for Partners by outlining critical documentation and tooling. Advocated internally for our technical partners and advocated externally for the adoption of Ansible and the use of collections. Contributed to multiple projects that partners use to not only raise their feedback but implement it into our tool chain to make it easier to develop and test collections.

My team is proficient in technical aspects of the Ansible product family and able to deliver enablement to internal Red Hat technical staff, produce technically focused content in the form of webinars/videos, blog posts and reference architecture/code for use in marketing, sales and technical enablement within the company and for the public at large.We produce a blog and publish reference material and documentation as well as instructional content for consumption by webinar audience or internal RH sales enablement. We are responsible for incoming queue of requests for technical assistance with the product from field sales and pre-sales technical staff. Attendance of marketing conventions, events and presentations as technical expert for the product, both in a presenter and staff role.

I worked with NSB IS unit on the NSB Customer service desk supporting multiple applications but our primary application support is for the WIC Application Crossroads. We use a ticketing application to document our own tickets of problems and issues reported for all applications supported. Types of support given included basic computer trouble shooting, in-application support involving all aspects of the application and system, and if needed, referring users to their local IT if it was something technical as we do not remote in. Also referred calls to the proper people if I could not handle the call (not authorized or trained to give the answer that was needed).

I worked in the Nutrition Services branch with a program called Crossroads. I helped train a majority of the counties local WIC agencies on the new system (Crossroads) during the rollout of this system. I participated in weekly briefings on how to improve training with information we had received from the agencies that had already rolled out Crossroads.