Global Leader - Es2 Enterprise Enablement
CurrentStrategy and Tooling (Software Development) for AWS Customer Incident and Change Management Communications.
Sep 2024 - Present
AeroLeads people directory · profile
Douglas Richardson Email & Phone Number
Global Leader, Enterprise Enablement, ES2 - AWS Support
at
Amazon Web Services (AWS)
1 work email found
@firstrepublic.com
2 phones found area 415
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
Global Leader, Enterprise Enablement, ES2 - AWS Support
Location
Kent, Washington, United States
Who is Douglas Richardson? Overview
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Quick answer
Douglas Richardson is listed as Global Leader, Enterprise Enablement, ES2 - AWS Support at Amazon Web Services (AWS), based in Kent, Washington, United States. AeroLeads shows a work email signal at firstrepublic.com, phone signal with area code 415, and a matched LinkedIn profile for Douglas Richardson.
Douglas Richardson previously worked as Global Leader - ES2 Enterprise Enablement at Amazon Web Services (Aws) and Sr. Global Operations Manager (Sr Leader), E2M Pulse at Amazon Web Services (Aws).
Company email context
Email format at Amazon Web Services (AWS)
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{first_initial}{last}@firstrepublic.com
86% confidence
AeroLeads found 1 current-domain work email signal for Douglas Richardson. Compare company email patterns before reaching out.
Profile bio
About Douglas Richardson
Douglas Richardson is a Global Leader, Enterprise Enablement, ES2 - AWS Support at Amazon Web Services (AWS). He possess expertise in troubleshooting, process improvement, management, information technology, amazon web services and 32 more skills. Colleagues describe him as "During the time I worked with Doug, he came across as a passionate individual who is also talented. His knowledge of the processes, systems and the architecture behind the systems always fascinated me. He is a great mentor and has the capability to instantly lift the team's spirit. I would definitely recommend Doug for any leadership role.", "Douglas is a bright, motivated and energetic person ready to tackle anything. He is especially skilled at working with business people, sincerely interested in their problems and adept at explaining how a solution might work in accessible ways. That's a great skill to blend with his technical ingenuity.", and "Doug was one of the best managers, mentors and colleagues of my professional career. As my manager, he helped me get started quickly at the job and from there allowed me to address what I needed to improvement on while also leveraging my strengths. He was great at checking in to ensure that I wasn't overwhelmed or needed anything. He managed me when I was a contractor, hired employee and team lead."
Listed skills include Troubleshooting, Process Improvement, Management, Information Technology, and 33 others.
Current workplace
Douglas Richardson's current company
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9 roles
Douglas Richardson work experience
A career timeline built from the work history available for this profile.
Sr. Global Operations Manager (Sr Leader), E2M Pulse
Mar 2022 - Sep 2024
Global Operations Manager (Leader), E2M Pulse
Dec 2021 - Mar 2022
Global Operations Manager, Escalation And Event Management
Dec 2019 - Dec 2021
Regional Operations Manager
Apr 2018 - Dec 2019
Enterprise Architect
- Authored and led implementation (Evangelist) of Event Management, Analyticsand Automation strategy built on SPLUNK, App Dynamics, Dynatrace, Solarwinds,custom logs and Service Now.o Strategy highlights: automation.
- Implemented Enterprise Business to Client (B2C) File Transfer Service.
- Provided design(s) and oversight for Online Banking redesign and usingMiddleware Services and in-house Identity Management.o Client experience improved from having multiple logins per account type to asingle unified.
- Collaborated on the banks Cloud Migration Strategy.
- Collaborated with Information Security around domain and tool specific polices.
- Implemented, designed and integrated various SaaS Platforms consumed byvarious lines of business.
Jul 2016 - Mar 2018
Manager, Problem And Incident Management
- Redesigned and implemented a incident management on cal process, supported by a technology workflow solution (Pager Duty).- Launched processes that scale for Critical Incident Management.- Designed and Orchestrated Problem Management process across the Enterprise; championed its use and effectiveness.- Reduced Major /Critical Incidents by 50%- Authored a.
Aug 2012 - Aug 2016
Manager, Service Desk
Day to day operational aspects of the banks internal IT Service Desk, including, hiring, development, scheduling, training, major incident Management. - 75% Service Desk first call resolution rating by leading the the team to focus on interaction quality.- Led the Service Desk to support the bank through 2 separate incorporation and 1 divestiture..
Aug 2007 - Aug 2012
Desktop Support - Brisbane
Corporate Office Desktop Support, Executive Support, Moves and Relocations, Project Management
Jun 2006 - Jul 2007
FAQ
Frequently asked questions about Douglas Richardson
Quick answers generated from the profile data available on this page.
What company does Douglas Richardson work for?
Douglas Richardson works for Amazon Web Services (AWS).
What is Douglas Richardson's role at Amazon Web Services (AWS)?
Douglas Richardson is listed as Global Leader, Enterprise Enablement, ES2 - AWS Support at Amazon Web Services (AWS).
What is Douglas Richardson's email address?
AeroLeads has found 1 work email signal at @firstrepublic.com for Douglas Richardson at Amazon Web Services (AWS).
What is Douglas Richardson's phone number?
AeroLeads has found 2 phone signal(s) with area code 415 for Douglas Richardson at Amazon Web Services (AWS).
Where is Douglas Richardson based?
Douglas Richardson is based in Kent, Washington, United States while working with Amazon Web Services (AWS).
What companies has Douglas Richardson worked for?
Douglas Richardson has worked for Amazon Web Services (Aws), First Republic Bank, and Alliance Bancorp.
How can I contact Douglas Richardson?
You can use AeroLeads to view verified contact signals for Douglas Richardson at Amazon Web Services (AWS), including work email, phone, and LinkedIn data when available.
What skills is Douglas Richardson known for?
Douglas Richardson is listed with skills including Troubleshooting, Process Improvement, Management, Information Technology, Amazon Web Services, Major Incident Management, Cloud Computing, and Itil.
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