Ed Eaton Email & Phone Number

Southlake, Tx, Us

Southlake, Tx, Us

Gateway Church is a Bible-based, evangelistic, Spirit-empowered church founded in 2000 by Pastor Robert Morris. Today we meet as one church in many locations with more than 100,000 people attending each weekend. I have been on staff for over 15 years and have served in various leadership positions within the organization.I currently oversee our Central Bookstore Team, Central Cafe & Food Service Team, Central Facilities Team & Logistics

Southlake, Tx, Us

As Director of Retail Operations oversaw our Central Bookstore department (8 bookstore locations & central warehouse team) and our Central Café & Food Service department (including 7 Café locations & servicing 9 campus locations with weekend & special event food service)

Southlake, Tx, Us

As the Director of our bookstores, have been able to utilize my prior leadership, team building and system development skills to successfully supervise all operations for our 2 divisions, 45+ employees and 6 bookstore locations. In my role, I oversee• Bookstore operations for all locations• Central shipping and receiving warehouse• Product buying• Product production team• Customer service and order fulfillment for our online store. Major Accomplishments:• Orchestrated the launch of 3 bookstores. All exceeding sales projections and coming under on expenses in their 1st year.• Exceeded budgetary expectations by conserving payroll by 18%, expenses by 36% and increased our net Revenue/Expenses by 89% over projections in 2016.• Supervised the development and implementation of a standardized merchandising planogram system for all stores.• Strong partnerships with The Blessed Life TV show, Jack Hayford Ministries and Gateway Publishing.Specialties:• Strategic planning with long range vision• Vision development, establishment and implementation• Leadership development• Team building and cultivation• Process documentation, workflow design, and policy development• Performance optimization through key performance indicator tracking and benchmarking techniques• Quality control systems design • Customer service training with a focus on guest satisfaction• Cost/expense reduction• Budget preparation and management • Inventory management and control

Southlake, Tx, Us

Gateway Publishing is the department that handles all book, music & resource planning, development and marketing for Gateway Church. In this role, I was able to further develop my systems development, workflow design, creative problem solving, and strategic thinking skills. I oversaw the development of all music recording projects and select book projects for our staff. I was responsible for• Forecasting project production budget & estimated revenue• Determining project scope & schedule• Developing and cultivating vendor relationships• Monitored project workflow, evaluating progress and quality• Managed issue resolution to ensure deadlines are metMajor Accomplishments:• Forecasted and ensured all projects were completed below their projected budgets.• Initiated, developed and implemented complex standardized project workflows for all various project types to establish consistency, optimize efficiency and ensure scalability. • Created detailed marketing plan templates for all project types.Specialties:• Multiple and simultaneous project management• Budget preparation and management • Decision making and creative problem solving• Effective and detailed communication • Systems development & documentation• Strategic planning, priority and time managementMy experience with Gateway Publishing allowed me to strengthen and grow in my ability to oversee multiple large-scale projects and further develop my workflow design and budget management and creative problem-solving skills.

Southlake, Tx, Us

As the Resource Events Coordinator, I was able to develop partnerships with 40+ ministry departments ensuring exceptional support for each of their conferences or special events. Including 6 major conferences ranging from 2000-4000 attendees. In this role, I oversaw• Recruiting & training of the Volunteer team• Product line development & branding• Mobile guest speaker product sales for 4 campus locations• Mobile conference store design & operations• Event planning & logisticsMajor Accomplishments:• Generated new revenue streams by partnering with ministries and developing branding product lines for their major events.• Initiated and oversaw the design and production of conference branded lines of apparel and accessories; along with coordinating all guest speaker product sales and author/artist signings during major events. • Mobilized a team of 60+ volunteers who helped execute event logistics, product tables and conference product stores.Specialties:• Interdepartmental teamwork & collaboration• Multiple and simultaneous project management• Event coordination & logistics• Event planning & detail communication• Workflow & process design • Creative problem solving, analytical and strategic thinking• Organization, priority and time management• Inventory management & controlMy experience in this role has highly contributed to my ability to be very forward thinking, detail oriented and strategic. I also further developed my volunteer recruiting, systems development, priority and time management skills.

Southlake, Tx, Us

I started as a volunteer at Gateway’s first bookstore and was recruited to help plan, launch and oversee our 2nd retail location.• Recruiting & training of the Volunteer team• Hiring training and development of staff • Customer service• Product buying• Inventory management• Budget managementMajor Accomplishments:• Consistent achievement of sales metrics including year over year growth even during severe economic downturn of 2008-2011 • Minimized staffing needs through strategic volunteer recruiting. • Designed and implemented a complete staff and volunteer training program focusing on creating powerful guest experiences. Specialties:• Staff and volunteer recruiting, development and cultivation.• Systems development and implementation.• Training documentation design• Customer service• Priority and time management (due to limited operating hours)• Inventory management and controlMy experience in this position helped me further develop my management, staff development and customer service skills.

Santa Barbara, Ca, Us

The Walking Company is a leading national specialty retailer of high quality comfort shoes and accessories. I was originally hired as a sales associate and was promoted to manager within 6 months.As the store manager, I oversaw all operations for the store and was able to develop my leadership, team building and problem-solving skills to successfully increase store sales 24% by overseeing.• Store sales goals• Hiring• Training• Sales team• Customer service• Inventory management and controlMajor Accomplishments:• Reengineered store's downward spiral after a buyout by overhauling systems, processes, training programs, and personnel; corrected issues, such as lagging customer service and poor morale within 180 days.• Spear-headed, developed and instituted a complete training program for my store to streamline operations, improve customer service, increase staff product knowledge, create consistency and increase sales. • Initiated sales standards and implemented quota challenges to boost sales and team moral which lead to increased accessories sales by 21% over prior year.Specialties:• Creative problem solving, analytical and strategic thinking• Staff training and development• Business procedure documentation• Quality control systems design• Establishment of key performance indicator trackingMy experience at the Walking company helped me to develop my team building and leadership skills. There I cultivated a passion for training, systems development and performance metric tracking which have helped me build and develop high performing teams.