- Leading, Coaching and mentoring the Technical Support Team, - Resolve disputes between team members and management and assist in addressing issues amongst team members.- Give training and mentorship to team members to improve skill. - Remain knowledgeable of current technology that can be used to achieve maximum results- Review assignments of team member for accuracy and quality.- Project Management - Project planning and tracking - Create schedule and project timeline - Assembling and Leading Project Team - Project resources management - Manage Issues and Risk - Monitoring Project Progress and project update - Implement and manage change request

- Handle Project Management which involve in technical requirement- Project planning and tracking- Translate Business requirement to technical requirement and discuss with Vendor- Scoping, Impact Analysis from gathered requirement- Provide idea analysis & guesstimation as agreed time frame- Provide feasibility and recommendation to business users appropriately- Develop SRS (System Requirement Specification) as a project requirement to System Analyst or Vendor- Review and Approve RFP before submit to reward vendor- Review and Approve SRS for project on hand- Review and Approve Training schedule and material- Planning and tracking project progress- Design/Improve System process- Develop UAT test case- Conduct UAT test case

- Handle Project Management for Product Distributions channel - Gather as-is business model and policy related to the project- Develop/Design Business model and policy for each project assigned to enhance product distribution via multiple channel- Communicate/co-ordinate with working team to identify the issue and find out the proper or work around solution to keep the project running properly- Tracking task and progress of the project- Present/update project to related team

- Support reseller in to selling product in Technical term and also Presentation to convince the customer- Demonstration, POC (Proof of Concept) to convince customer.- provide specifications of product to customer.- Ensure that Sales, Product Manager receive such support as they request.- Design and consult infrastructure/ system to the customer- Design Wire/Wireless/Infrastructure/Monitoring System.- Product Trainer for Reseller and End user (F5, NetScout, Aruba. Alcatel-Lucent)- Problem solving: coordinate with vendor both local and oversea to solve problem of customer.- Speaker product seminar.- Support Pre/Post sale of F5 product.- Support Pre/Post sale of NetScout product.- Support Pre/Post sale of Aruba Network product.- Support Pre/Post sale of Motorola Wireless Network product (Canopy, Indoor, Air Defense).- Support Pre/Post sale of Alcatel-Lucent Data Network product.

- More than 2 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, planning/implementing systems to avoid problems in the first place- Implement Cisco Catalyst Switch, Router for customer.- Configure feature of LAN Switching e.g. VLAN, Spanning tree, VTP, Access-list. - Ability to train, motivate, and supervise customer service employees.- Instructor for networking course.- Troubleshoot and solve customer networking problem.

- Provide support to infrastructure projects requiring security design and implementation- Maintain and support all networks, operating systems and interface systems- Solution design in terms of product/network architecture and configuration- Provide support, Consult, Configuration for Customer- Responsible for installation and maintaining the computer network resource include cabling, switches (Cisco Catalyst), routers (Cisco), wireless networks, Firewall (Juniper Netscreen). Project involve- Tisco Bank ATM Outsourcing Project (Consult, Design, Implementation)- Thanachart Bank ATM infrastructure, First ATM IP Network Structure (Maintenance, Restructure, Implementation)- Islamic Bank core network - DRC Site Design and Implementation