Evan Tran Email & Phone Number

Matawan, NJ, US

Howell, New Jersey, US

Framingham, MA, US

• Coordinated 15+ complex technical support projects per week, resulting in a 20% increase in customersatisfaction ratings & improved employee motivation by 65%.
• Established troubleshooting protocols for hardware & virus/malware problems on 50+ PCs over a span of amonth, reaching a successful resolution rate exceeding 95%.
• Spearheaded $1K+ merchandise initiatives, increasing profit margins by 40%.
• Achieved Associate of the Month recognition over the span of 15 consecutive months.

• Spearheaded a comprehensive 3-month research initiative, analyzing 20+ competitor and top-tier NYCrestaurant websites to extract key insights and ideas. Utilized findings to elevate business presence throughstrategic.
• Elevated user engagement within the younger demographic by 25% through a transformative redesign of marketing and advertising material by applying a modern touch with a new logo and fonts using AdobeIllustrator.
• Achieved a 90%+ satisfaction rating from stakeholders by crafting compelling and forward-thinking design wireframes and mockups while collaborating closely with the founder to ensure seamless functionality on both.
• Orchestrated the implementation of design updates across 1000+ lines of HTML, CSS, and JS code, fostering effective collaboration with Front-End Engineers via Github and successfully integrated Figma designprototypes.
• Conducted post-implementation user research, resulting in an impressive 80%+ increase in user interaction across various platforms, including Google Search, Yelp, and Apple Maps. Demonstrated a commitment to.