Michelle Gardner-Ince Email & Phone Number

Washington, Dc, Us

Washington, District Of Columbia

Architect of the the Department’s inaugural Women Veteran-Owned Small Business (WVOSB) Initiative. The program brings together female veteran entrepreneurs to position and enable their success and to remove obstacles that often stand in the way.The initiative seeks to:Increase the utilization of women service-disabled veteran-owned and women veteran-owned small business participation in Federal, VA, VA Prime Vendors, commercial, state, and local program/activities.Facilitate partnerships and teaming amongst Commercial Prime Vendors and Women Veteran-Owned Small BusinessesIncrease Woman Veteran-Owned Small Businesses (WVOSBs) resiliency

United States

ABOVE- About the business of America’s Veterans — serving those who continue to serve America. We are a small hinge opening BIG doors for Veteran, Minority and Women-Owned businesses! I empower those who have served and sacrificed for this Nation create their own system and version of wealth through entrepreneurship. I do this through education, innovation, and collaboration.

Washington D.C. Metro Area

Sharpened 120+ DoD and 100+-business executives’ ability to develop and execute their strategic plans by linking proven solutions with real world challenges utilizing Dale Carnegie’s ISO 9000:2001 certified processes as a Dale Carnegie Trainer. Clients included Marine Corps Syatems Command, Under Secretary of International Affairs and National Reconnaissance Office. Program Manager for small multi-state government contractor’s first corporate office. ExecuTech’s clients include DISA, DTRA and others. Transitioned 50+ employees to new build-to-lease office space and contractor client site; identified requirements and executed plan. Planned /oversaw leasing company, general contractor, architect, and communications, furniture, security, and information technology vendors, and relocation actions. Identified and documentation of new processes and crafted 8 corporate office procedures

Washington D.C. Metro Area

As a John Maxwell Certified Coach, Trainer and Speaker, I can offer you workshops, seminars, keynote speaking, and coaching, facilitation to aid business, organizational, personal and professional transformation through practical application of John’s proven leadership methods. In partnership we will advance you and/or your team or organization to achieve your goals.

Washington, District Of Columbia

Leads the federal government’s “one-of-a-kind,” National Veterans Small Business Engagement (NVSBE). The NVSBE provides Veteran-Owned Small Businesses (VOSBs) direct access to Procurement Decision Makers (PDMs) or buyers from the Department of VA, other federal agencies, state, government, as well as large commercial firms with small business needs. NVSBE has proven the most effective way to directly connect VOSBs with potential buyers in the federal and commercial marketplaces and provides training opportunities to improve the capabilities of small businesses to compete for procurement contracts successfully. NVSBE also enables VA PDMs to engage with a large number of VOSBs in a short period, facilitating market research in support of meeting VA socioeconomic goals

Washington D.C. Metro Area

Leads the management and delivery of services and products to OSDBU directorates enabling 242 federal and contract staff to serve small veteran owned businesses. She oversees the human capital, financial, security, administrative, logistical and information technology support functions that are critical to its mission. Focusing on People, Process, and Technology, her vision brings significant value to federal government’s largest OSDBU.

Washington D.C. Metro Area

Principal of the only Federal Government program that audits and verifies ownership and control of Veteran-owned businesses for Department of Veteran Affairs contract set- asides. CVE enables $3.8B in contract set-asides making the Department of Veterans Affairs the leading supporter of Veteran small businesses. The program is governed by Public Laws 109-461, 111-275 and Title 38 CFR Part 74 and requires executive level legal interpretations, policy initiation, and strategic posturing for impact on operational processes. • Rescued highly visible, flailing organization under public and Congressional scrutiny while directly engaged in successfully turning arounding two GAO audits, five Congressional testimonies, 100’s emails to Secretary of Veterans Affairs, and reducing backlog of 500+ applications• Successfully led the transformation and development of the new CVE to achieve historical precedence. 100% of applications processed within regulatory timelines for the first time in history of the Veterans’ First Program. Reduced application processing time from 200 days to less than 30 days; 400+ Congressionals in 2011 now less than five; 30+ codified processes in place where none existed previously• Masterminded program's strategic vision, culture, organizational, and manpower structure, information management system, Quality Management System (QMS), customer service model and standards, training, policy, and process standards• CVE is one of VA's few ISO- 900-1 Registered organizations• Earned the best Government Accountability Office (GAO) report in the history of the program; previous findings from three years of GAO reports closed• Initiated critical strategic partnerships with key Veteran Service Organizations to enable Veteran Assistance Programs and tools that increased verification approval rates from 60% to 94% by instituting new application appeal and “second chance” processes that provide applicants the opportunity to correct easy-fix findings

Washington D.C. Metro Area

Oversaw $31M budget, facilities, security, human capital, contracting, information technology, and protocol operations for the sole joint service DoD agency that promotes US national security interests by protecting critical technology, goods, and services which permits U.S. industries to compete in the global market. • Garnered additional $563M to fund an 850-unit military family housing privatization project and saved $163M in construction costs• Initiated implementation of the agency National Security Personnel System for 200+ personnel and guided senior leaders in revamping Human Capital strategy that matched recruiting, retention, and talent acquisition with agency strategic plan• Drove performance management up by 15%; facilitated 20% improvements in strategic planning, organizational development, and customer service to State and Treasury Departments • Reduced 29% vacancy rate to 8% through aggressive recruiting and improved workforce quality of life measures thereby ensuring the Congressionally-mandated obligations for US satellites and foreign launch vehicles monitoring

Combined Federal Campaign (Cfc), National Capital Region, Washington, Dc

Developed and implemented a $1.6M annual development plan with senior executives and general officers of five diverse DoD organizations. Implemented strategies and events to meet fund-raising goals, foster donor cultivation, solicitation, and relations. Collaborated with 3,000 foundations and 5 federations for effective relationship-building with donors and major donors.• Led 2007 CFC campaign for 6,000 personnel, contributing to the overall National Capital Region’s $60M and DoD’s 15.8M goals; exceeded goal by 15%; received DoD CFC Moreland Executive Award• Handpicked as key note speaker for Campaign’s Leadership Conference; presented CFC campaign strategies and successes by integrating a diverse set of themes and messaging into CFC promotional campaigns that inspired 250 campaign managers from the National Capital Region to raise millions of dollars from donations to more than 4,400 participating charities

Washington D.C. Metro Area

Multi-year national conference planner, facilitator and speaker providing conference and logistical support for 10+ senior military and civilian dignitaries, 1500+ attendees and 200+ WWII original Tuskegee Airmen

Okinawa, Japan

Led a global $1.2B retail, food, and services business in goods and services which included managing operational, logistical, human resource activities, programs, and facility improvements at 87 locations, including 2 countries, 2 states, and 3 U.S. territories with 7,300 personnel and full profit-loss responsibilities.• Increased business at top two highest grossing military retail stores two years in a row; 22 % increase in revenue, travel costs down 4%; sales up 7%; customer service 4% up, and employee satisfaction up 7% due to transformation initiatives; increased productivity and inventory controls by 4% over previous year through process improvement and reengineering• Initiated fastest growing food operation in AAFES world-wide, programmed construction of 30 new fast food operations • Commanded an aggressive $54M Capital Improvement Plan- opened five Pizza Huts and six Subway stores in two years; improved quality of life in the Pacific for Department of Defense and Department of State communities • Guided start-up operations of a customer relationship and interaction program; Pacific Region awarded Popeye’s Gold Plate for (food and service excellence), secured the Loss Prevention Team and AAFES Disabled Person of Year Awards

Langley Air Force Base, Va

Led team of 4 upper-level managers who provided strategic war planning and execution documents, policy, and automated information systems in response to National Military Strategy and Joint Staff guidelines in support of CEOs of combat operations• Led team of three senior program managers and rewrote strategic war planning and execution documents, policy, and automated information systems procedures in response to National Military Strategy and Joint Staff guidelines• Assessed Air Force skills inventory, devised skills-match strategy and presented Air Force capabilities to senior leaders to enable Air Force skill sets to fill 400+ Army manpower shortfalls for Operation Iraqi Freedom

Hanscom Air Force Base, Ma

Led diverse operational force comprised of 425 military and civilian personnel performing security, human resources, property management, transportation, logistics, engineering, hospitality, food, recreation, and operations with profit/loss accountability. Directed six major operations, with full accountability for $200M in supplies, fuels, and in-use equipment supporting 7,000+ Defense customers. • Rebuilt floundering base support operations processes; reengineered organizations customer service standards; improved housing, hotel management, and family programs; built/coached world class teams, and enforced quality standards leadership leading to numerous organizational and command benchmarks, the White House Circle Award, two Air Force awards, eight command awards and eight “Excellent” higher headquarters inspection ratings• Planned and organized stunning logistical support for the Air Force C4ISR Summit – volunteers, transportation, security, medical, command center, and protocol support for 88 general officers and senior officials, 800 participants, 300 staff and volunteers; garnered the Air Force Association Medal of Merit Award for exceptional services in a local, regional or national area• Successfully administered $7.8M federal school contract as board member of Bedford County Schools ensuring improved quality of education at 5 schools and expanding services for 600 Air Force students

Bachelor Of Science

Activities and Societies: Air Force ROTC, Arnold Air Society, Alpha Kappa Alpha Sorority Inc.4-Year Air Force ROTC Scholarship

Fraud

Internal Controls

Masters Of Science, Human Resource Management

Various

Air War College Air University Maxwell Air Force Base, AL Air Force Media Training Air University Maxwell Air Force Base, AL American.

Executive Education Certificate, Building A Diverse Business

Education record