πŸ§‘β€πŸ’» Gilbert Chan

πŸ§‘β€πŸ’» Gilbert Chan Email and Phone Number

CEO & Founder of CraftedStays @ CraftedStays
πŸ§‘β€πŸ’» Gilbert Chan's Location
San Francisco Bay Area, United States, United States
πŸ§‘β€πŸ’» Gilbert Chan's Contact Details

πŸ§‘β€πŸ’» Gilbert Chan work email

πŸ§‘β€πŸ’» Gilbert Chan personal email

About πŸ§‘β€πŸ’» Gilbert Chan

10+ Years of Product Management and Leadership Experience - Passion for creating products collaboratively. Joining end users, business units, developers and design teams together to create something unimaginable separately.Expertises: Product Management, Product Leadership, Operation Management, Organization Design, Team Collaboration, Startup Growth, Saas Products

πŸ§‘β€πŸ’» Gilbert Chan's Current Company Details
CraftedStays

Craftedstays

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CEO & Founder of CraftedStays
πŸ§‘β€πŸ’» Gilbert Chan Work Experience Details
  • Craftedstays
    Founder / Ceo
    Craftedstays Nov 2023 - Present
    Simplifying Direct Bookings.
  • Shippo
    Director Of Product Management - Platform Product
    Shippo Feb 2020 - Nov 2023
    San Francisco, California, Us
    Shippo is now one of the leading API shipping platforms that powers some of eCommerce's leading organizations including WhatNot, Shopify, Wix, SquareSpace, eBay, Mercari, ShipHero, Flexe, and Goat. β€’ Lead multiple customer research initiatives resulting to new product lines. β€’ Lead company’s pivot to building out a portfolio of API products resulting in 40% of the organizations sales in 3 years.β€’ Evolved Shippo's platform strategy and evolution from commercial SMB product to an enterprise solution.β€’ Built platform product organization from inception and shaping Shippo's strong product culture. Including hiring, mentoring, performance management, and promotions. β€’ Lead product partnerships with Shopify, SquareSpace, Square, and Wix resulting in Shippo becoming the leading eCommerce shipping solution.β€’ Launched Shipping Elements - enabling eCommerce platforms to use Shippo's pre-built components to seamlessly offer shipping.β€’ Lead development of new data products resulting in multi-million cost savings and new product suite.
  • Narvar
    Group Product Manager - Ecosystem And Partnerships
    Narvar Jun 2018 - Feb 2020
    San Mateo, California, Us
    Narvar is the leading post purchase experience platform powering many of the largest e-commerce brand’s delivery experience including tracking pages, delivery emails, and returns portal for many brands like Nordstroms, GAP, Nike, Patagonia and Sephora. β€’ Launched Narvar Concierge in collaboration with Nordstroms and Walgreens empowering brands to offer secure drop off and pickup locationsβ€’ Launched Salesforce Order Management and Zendesk Marketplace App resulting in new leads funnel and new upsell opportunitiesβ€’ Lead Navar's core shipping service unification across its product suite (tracking, notifications, and returns) to enable cross-sell capabilities.β€’ Lead Narvar's commerce expansion strategy leading to the launch of new features on leading commerce platforms including Shopify, Magento, BigCommerce, and Salesforce Commerce Cloud.β€’ Launched new data ingestion pipeline leading to 5% increase in cross-sell opportunity
  • August Home Inc
    Principal Product Manager - Platform Services And Logistics Enablement
    August Home Inc Oct 2017 - Jun 2018
    San Francisco, California, Us
    August is a subsidiary of Assa Abloy - leading swedish entry hardware provider. August is most known for its smart lock that can be controlled by an app, api, and ecosystem partners enabling new secured experiences like vacation rental access, in-home-delivery, and walk-up access. β€’ Architected and lead August Access Service Platform with major retailers and national carriersβ€’ User validated August’s video service offering and revised service plans resulting in 23% increase in hardware salesβ€’ Championed and rolled out Mixpanel data analytics leading to data-hungry culture.β€’ Lead mobile strategy with special projects to drive up mobile keyless entry feature adoption by 18%.
  • B8Ta
    Director Of Product Management - Omni-Channel Platform Services
    B8Ta Mar 2016 - Sep 2017
    San Francisco, California, Us
    b8ta is a retail-as-a-service platform enabling brands to build engaging retail spaces and track performance similar to how you would in the digital world with your e-commerce storefront - at its peak b8ta had dozens of stores around the globe and partnered with brands like Lowe’s, Macy’s, and Toys-R-Us to expand their reach. β€’ Responsible for determining product vision and roadmapβ€’ Launched b8ta’s omni-channel store experience with custom checkout and platform integrations resulting in 20% increase in sales.β€’ Integrated with many major retail service platforms to facilitate quick validation and scaled operations. Integrations include: Vend POS, Stripe payment processing, Netsuite Accounting suite, Paypal checkout, and RetailNext analyticsβ€’ Launched b8ta’s retail-as-a-service platform within Lowe’s retail locations resulting in significant increase of in-store sales (compared to control stores). Implementation includes: rich content on digital interfaces, product integrations for live demos, and dynamic updates of marketing materials β€’ Implemented agile scrum practices and metrics driven deliverablesβ€’ Hired and scaled engineering, design and product team
  • Samsung
    Senior Staff Product Manager - Platform Integrations
    Samsung Jul 2014 - Mar 2016
    Schiphol, Nl
    Samsung SmartThings is an IoT platform enabling device manufactures to connect to a uniform platform allowing consumers to control their home in one place regardless of protocols and standards. β€’ Built and launched SmartThings’ Smart Home Monitor security solution and video recording platform leading to successful launch of Samsung SmartThings’ 2nd generation hardware and servicesβ€’ Conducted industry research and user testing to determine core use cases that drove up daily active users by 16% in Q4 2015β€’ Launched integrations with nine Samsung appliances with early demonstrations at SDC 2015β€’ Launched integrations on the Samsung SmartThings platform with top tier partners including Philips, Chamberlain, Amazon Alexa, Nest, GE/Jasco, Honeywell, Logitech, and Netgearβ€’ Implemented internal analytics tools across product lines for data insights on customer behaviors and usage patternsβ€’ Onboarded and trained Samsung Product and Engineering teams on SmartThings' platform after acquisition of SmartThings.
  • General Assembly
    Product Management Immersive - Co-Instructor
    General Assembly 2015 - 2015
    New York, Ny, Us
    General Assembly empowers individuals to learn new skills relevant to succeed in startups and tech companies - offering multi day courses to quarter long immersive classes in BD, Product, Engineering, and Product Design. β€’ Instructed 10-week course on product managementβ€’ Provided coaching and guidance on product plans compiled by students β€’ Aided students with building an MVP product to validate assumptionsβ€’ Coached students with transition to product management roles leading to 4 successful transitions
  • Organizer
    Director Of Product Management
    Organizer Jun 2011 - Jul 2014
    Washington, Dc, Us
    Organizer’s mission is to make voter outreach more effective by leveraging technology and data - swapping out paper clipboards and auto dialers with a unified platform to run your canvassing and phone banking operations through a network of mobile devices. Organizer has since then been acquired by a private equity firm. β€’ Successfully launched Organizer’s mobile application (Android and iOS) and web platform improving efficiency of field campaigns by 10x (based on number of successful contacts)β€’ Launched integrations with CRM applications, inclusive of Salesforce, Catalist, and NationBuilder enabling live update of contact results reducing time-to-update by up to 10 days. β€’ Created and implemented product roadmap with cross-functional teamsβ€’ Built custom feature sets based on feature toggles enabling Organizer’s add-on sales leading to 15% increase in annual revenueβ€’ Created product support documentation and training materials reducing support tickets by 35%β€’ Certified SCRUM master with active role as Product Ownerβ€’ Developed sample applications with HTML, JS, jQuery, CSS, and Ruby deployed on Heroku
  • Organizer
    Product Manager - Founding Team
    Organizer Mar 2011 - Jun 2011
    Washington, Dc, Us
    β€’ Launched prototype of Organizer’s mobile (Android) and companion web-applicationβ€’ Lead web-application redesign from Jquery to GWTβ€’ Managed customer training, onboarding, and feedback sessionβ€’ Facilitate A-round funding of 2.3M and hiring

πŸ§‘β€πŸ’» Gilbert Chan Skills

Product Management Start Ups Cross Functional Team Leadership Mobile Devices Management Salesforce.com Saas Operations Management Product Marketing Crm Marketing Strategy Sales Operations Customer Satisfaction Training Wireless Scrum Integration Customer Experience Agile Methodologies Vendor Management Team Leadership Direct Sales Sales Management Marketing Sales Software Documentation Telecommunications Team Building P&l Management Iot Mobile Technology Account Management Recruiting Agile Methodolgy Home Automation Retail Api Development Api Platform As A Service Strategic Partnerships E Commerce Product Leadership Product Strategy Educational Technology Curriculum Design Literacy Curriculum Development Classroom Lesson Planning K 12 Teaching Staff Development Public Speaking Instructional Technology Research Community Outreach Grant Writing Editing Program Development E Learning Special Education

πŸ§‘β€πŸ’» Gilbert Chan Education Details

  • San Francisco State University
    San Francisco State University
    Marketing
  • San Francisco State University
    San Francisco State University
    Business Management
  • General Assembly
    General Assembly
    Product Management

Frequently Asked Questions about πŸ§‘β€πŸ’» Gilbert Chan

What company does πŸ§‘β€πŸ’» Gilbert Chan work for?

πŸ§‘β€πŸ’» Gilbert Chan works for Craftedstays

What is πŸ§‘β€πŸ’» Gilbert Chan's role at the current company?

πŸ§‘β€πŸ’» Gilbert Chan's current role is CEO & Founder of CraftedStays.

What is πŸ§‘β€πŸ’» Gilbert Chan's email address?

πŸ§‘β€πŸ’» Gilbert Chan's email address is th****@****ail.com

What is πŸ§‘β€πŸ’» Gilbert Chan's direct phone number?

πŸ§‘β€πŸ’» Gilbert Chan's direct phone number is +141537*****

What schools did πŸ§‘β€πŸ’» Gilbert Chan attend?

πŸ§‘β€πŸ’» Gilbert Chan attended San Francisco State University, San Francisco State University, General Assembly.

What are some of πŸ§‘β€πŸ’» Gilbert Chan's interests?

πŸ§‘β€πŸ’» Gilbert Chan has interest in Social Services, Children, Smart Home, Human Rights, Economic Empowerment, Civil Rights And Social Action, Education, Arduino, Environment, Client Relations.

What skills is πŸ§‘β€πŸ’» Gilbert Chan known for?

πŸ§‘β€πŸ’» Gilbert Chan has skills like Product Management, Start Ups, Cross Functional Team Leadership, Mobile Devices, Management, Salesforce.com, Saas, Operations Management, Product Marketing, Crm, Marketing Strategy, Sales Operations.

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