🧑‍💻 Gilbert Chan Email & Phone Number

Simplifying Direct Bookings.

San Francisco, California, US

• Shippo is now one of the leading API shipping platforms that powers some of eCommerce's leading organizations including WhatNot, Shopify, Wix, SquareSpace, eBay, Mercari, ShipHero, Flexe, and Goat.
• Lead multiple customer research initiatives resulting to new product lines.
• Lead company’s pivot to building out a portfolio of API products resulting in 40% of the organizations sales in 3 years.
• Evolved Shippo's platform strategy and evolution from commercial SMB product to an enterprise solution.
• Built platform product organization from inception and shaping Shippo's strong product culture. Including hiring, mentoring, performance management, and promotions.
• Lead product partnerships with Shopify, SquareSpace, Square, and Wix resulting in Shippo becoming the leading eCommerce shipping solution.

San Mateo, California, US

• Narvar is the leading post purchase experience platform powering many of the largest e-commerce brand’s delivery experience including tracking pages, delivery emails, and returns portal for many brands like Nordstroms.
• Launched Narvar Concierge in collaboration with Nordstroms and Walgreens empowering brands to offer secure drop off and pickup locations
• Launched Salesforce Order Management and Zendesk Marketplace App resulting in new leads funnel and new upsell opportunities
• Lead Navar's core shipping service unification across its product suite (tracking, notifications, and returns) to enable cross-sell capabilities.
• Lead Narvar's commerce expansion strategy leading to the launch of new features on leading commerce platforms including Shopify, Magento, BigCommerce, and Salesforce Commerce Cloud.
• Launched new data ingestion pipeline leading to 5% increase in cross-sell opportunity

San Francisco, California, US

• August is a subsidiary of Assa Abloy - leading swedish entry hardware provider. August is most known for its smart lock that can be controlled by an app, api, and ecosystem partners enabling new secured experiences.
• Architected and lead August Access Service Platform with major retailers and national carriers
• User validated August’s video service offering and revised service plans resulting in 23% increase in hardware sales
• Championed and rolled out Mixpanel data analytics leading to data-hungry culture.
• Lead mobile strategy with special projects to drive up mobile keyless entry feature adoption by 18%.

San Francisco, California, US

• b8ta is a retail-as-a-service platform enabling brands to build engaging retail spaces and track performance similar to how you would in the digital world with your e-commerce storefront - at its peak b8ta had dozens.
• Responsible for determining product vision and roadmap
• Launched b8ta’s omni-channel store experience with custom checkout and platform integrations resulting in 20% increase in sales.
• Integrated with many major retail service platforms to facilitate quick validation and scaled operations. Integrations include: Vend POS, Stripe payment processing, Netsuite Accounting suite, Paypal checkout, and.
• Launched b8ta’s retail-as-a-service platform within Lowe’s retail locations resulting in significant increase of in-store sales (compared to control stores). Implementation includes: rich content on digital interfaces.
• Implemented agile scrum practices and metrics driven deliverables

Schiphol, NL

• Samsung SmartThings is an IoT platform enabling device manufactures to connect to a uniform platform allowing consumers to control their home in one place regardless of protocols and standards.
• Built and launched SmartThings’ Smart Home Monitor security solution and video recording platform leading to successful launch of Samsung SmartThings’ 2nd generation hardware and services
• Conducted industry research and user testing to determine core use cases that drove up daily active users by 16% in Q4 2015
• Launched integrations with nine Samsung appliances with early demonstrations at SDC 2015
• Launched integrations on the Samsung SmartThings platform with top tier partners including Philips, Chamberlain, Amazon Alexa, Nest, GE/Jasco, Honeywell, Logitech, and Netgear
• Implemented internal analytics tools across product lines for data insights on customer behaviors and usage patterns

New York, NY, US

• General Assembly empowers individuals to learn new skills relevant to succeed in startups and tech companies - offering multi day courses to quarter long immersive classes in BD, Product, Engineering, and Product Design.
• Instructed 10-week course on product management
• Provided coaching and guidance on product plans compiled by students
• Aided students with building an MVP product to validate assumptions
• Coached students with transition to product management roles leading to 4 successful transitions

Washington, DC, US

• Organizer’s mission is to make voter outreach more effective by leveraging technology and data - swapping out paper clipboards and auto dialers with a unified platform to run your canvassing and phone banking.
• Successfully launched Organizer’s mobile application (Android and iOS) and web platform improving efficiency of field campaigns by 10x (based on number of successful contacts)
• Launched integrations with CRM applications, inclusive of Salesforce, Catalist, and NationBuilder enabling live update of contact results reducing time-to-update by up to 10 days.
• Created and implemented product roadmap with cross-functional teams
• Built custom feature sets based on feature toggles enabling Organizer’s add-on sales leading to 15% increase in annual revenue
• Created product support documentation and training materials reducing support tickets by 35%

Washington, DC, US

• Launched prototype of Organizer’s mobile (Android) and companion web-application
• Lead web-application redesign from Jquery to GWT
• Managed customer training, onboarding, and feedback session
• Facilitate A-round funding of 2.3M and hiring

Mba, Marketing

Bs, Business Management

Product Management Immersive, Product Management