• Responsible for initiating, developing and maintaining profitable personal and business deposit client relationships through excellent customer services, cross sales, referrals and consumer lending as well as process and compliance knowledge. •Responsible to act in the branch in a leadership role in the absence of the Branch Manager ensuring our policies and procedures are followed

Training Supervisor• Supervised over 30 employees, responsible for all aspects of training. In charge of interviews, scheduling, termination letters, performance reviews and monitoring the department production. Verifying the weekly and monthly reports for production and errors and assisting associates with general pay roll and benefits questions working closely with the Human Resources Department.• Built relationships with customers and Distributors by learning preferences and anticipating their needs and ensuring good customer services from our associates.• Trained new employees on company procedures techniques.• Handled administrative duties including spreadsheet generation. English and Spanish translations.