Joshua Frazier Email & Phone Number

El Campo, Tx, Us

Houston, Texas Area

Houston, Tx

• Presented with a Certificate of Partnership within 3 years of employment, which was a result of helping the company grow exponentially.• Implemented processes and procedures to streamline internal workflows and service delivery.• Implemented and maintained enterprise ticketing system (Zendesk) and integrated into back-end order processing systems.• Assisted with design and maintained a 10,000 sq ft data center facility with a Juniper Networks 40Gbps fabric backbone across cabinets.• Top-Level escalation point for Network/IT customer issues to ensure quick resolution and maintain SLA standards implemented.• Implemented enterprise monitoring platforms with customized monitors to meet specific monitoring requirements.• Managed vendor relationships and purchasing of hardware while managing the project and operational costs

El Campo, Texas, United States

I handled not only the basic systems administration tasks but even more than was expected. Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Participated in technical research and development to enable continuing innovation within the infrastructure. Ensured that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners. Collaborated with multiple vendors to bring new technology in-house. Completed several server relocations, as well as special projects.· Promoted to Infrastructure Administrator from Help Desk within 2 years of employment.· Identified $10,000+ dollars in cost savings during the past year as a result of budget decreases.· Implemented and maintained the help desk, inventory, and remote-based support systems.· Managed the purchasing for all IT equipment by working with vendors such as CDW and specialists to acquire the best possible solutions.· Implemented the first virtual systems within the infrastructure and provisioned/maintained them.· Designed and Implemented the Exchange 2007 messaging architecture with a back-end/front-endconfiguration with over 250 mailboxes and 50 mobile users.· Designed an $80,000 technology plan for off-site backup, virtualization, co-location, & site to site connectivity.· Planned, implemented, and maintained the WatchGuard Firebox Firewall Solution.· Implemented system backup solution for servers, databases, and application specific solutions.

Assumed the basic role of a Network Administrator/Computer Repair Expert. Concentrated on delivering network systems management, distributed data architectures and internet solutions to Mid-Coast, Mid-Gulf, & Bay City CableVision. Assembled, configured, and maintained computers for home users to medium businesses. Planned, implemented, and tested of the NetEnforcer policy management system. Developed and maintained the company's web sites along with my own. Troubleshot networking issues. Provided hardware and software recommendations to perspective customers. Installed and set up new computers and hardware. Troubleshot computer, printer, and other peripheral problems. Supervised all information systems for to Mid-Coast, Mid-Gulf, & Bay City CableVision consisting of 3 physical networks.· Maintained my business which included 3 commercial clients and over 100 home clients on my own with notone dissatisfied customer.· Eliminated thousands of malicious threats from home to commercial client systems and enhancing systemsecurity to reduce any future infections.· Designed and maintained detailed websites for 3 commercial clients along with my own website.· Set a new standard within the town of El Campo for customer service that could not be beat. All business wasgained by word of mouth alone.

Performed a variety of dispatch duties on behalf of the City of El Campo Public Safety Communications; provided for the delivery of emergency and non-emergency services to the public; prepared dispatch records and documentation; operated various types of telecommunications equipment and performed other related duties as assigned. Answered and processed incoming 911 and non-emergency calls for assistance from the public; requested and obtained information from callers; determined the need and type of service required; provided detailed pre-arrival instructions to callers necessary to assist in stabilizing patients and/or securing potential crime scenes; applied professional communication techniques to calm hysterical, irrational, or irate callers; documented and entered call information into the Computer Aided Dispatch (CAD) system; monitored incoming radio traffic; dispatched Police, Fire, and/or non-emergency response personnel to appropriate call locations; maintained communication with field units; monitored the location and safety of field personnel; Imputed, updated, and verified the accuracy of information in the NCIC/TCIC systems; validated and confirmed the status of entries.