Aaron Murray Email & Phone Number

Milwaukee, Wi, Us

New Berlin, Wisconsin, Us

The Director of Customer Engagement and Product is responsible for leading and overseeing the development and implementation of strategies to improve customer engagement and training within an organization. The specific duties of this role can vary depending on the company and industry, but some common responsibilities might include:Developing and implementing customer engagement strategies: The Director of Customer Engagement and Training is responsible for identifying and developing strategies to improve the way customers interact with the company. This might include creating new customer service channels, implementing customer feedback mechanisms, or developing customer loyalty programs.Leading customer training initiatives: The Director is also responsible for leading training initiatives for customers, such as creating training materials, delivering training sessions, and developing an online training portal.Managing a team of customer engagement and training professionals: The Director is responsible for managing a team of customer engagement and training professionals, including setting performance goals, providing mentorship and guidance, and ensuring team members have the resources and support they need to be successful.Analyzing and reporting on customer engagement and training metrics: The Director is responsible for analyzing data related to customer engagement and training and using this data to inform future strategies. This might include tracking customer satisfaction rates, monitoring the effectiveness of training programs, or analyzing the results of customer loyalty programs.Collaborating with other departments: The Director will work closely with other departments, such as marketing, sales, product development, and customer service to ensure customer engagement and training initiatives align with overall company goals and objectives.

As an experienced professional in the field of customer implementation and account management, I have a proven track record of successfully implementing and managing internal applications for various businesses. I specialize in utilizing applications such as Enlighten CRM, Shop2CRM, Connect your salesteam, LMS checkout, Nroller, and 3rd party software including Adobe Connect, Totara, Moodle, and Salesforce.My primary responsibility is to ensure a seamless transition for customers from the initial implementation of new software to ongoing account management. I am skilled in providing thorough training and support to customers and internal employees to ensure that they can effectively use and manage the software.In addition to managing the implementation of these applications, I also have extensive experience in developing and delivering training materials for customers and internal employees. I understand the importance of clear and concise training materials, and I am committed to delivering comprehensive and effective training solutions that meet the specific needs of each individual business.

As a seasoned professional in the tech industry with experience in wholesale, direct-to-consumer, and training roles at Apple Inc., I have recently started a new venture as the co-founder of DividedBy9, a consulting company that specializes in providing innovative eLearning and Learning Management System solutions to businesses around the world.Our unique approach allows clients to have full control over their content and provides exceptional cost savings compared to competitors. We also offer engaging learning and information experiences for employees and customers, as well as device-independent interactive content for location and mobile use.After successfully supporting clients in China, Japan, Singapore, Australia, Hong Kong, Taiwan, UAE, Indonesia, and the USA for three years, my wife and I have recently moved back to the United States to expand DividedBy9. With our first child on the way, we are excited to continue providing premium customer service training to businesses and helping them succeed in today's competitive market.

Broomfield, Co, Us

As a Global Training Manager, I was responsible for supporting the retail business of Crocs by creating and delivering comprehensive training programs for retail employees and Crocs' branded business partners worldwide. I partnered with regional and country retail teams to determine the most effective direction and strategy for training in the Crocs Retail Market.I used a variety of techniques, including facilitation, presentations, role-plays, hands-on labs, and self-directed learning materials, to develop and implement classroom and on-the-job training strategies that enhanced customer satisfaction, employee retention and development, and operational efficiency. By working closely with the countries and in the field, I ensured that our training programs were tailored to meet the specific needs of each location and were consistent with our global standards.Through my work, I achieved exceptional results in improving the performance and effectiveness of retail employees and business partners. My experience in facilitating learning and development enabled me to design and deliver training programs that were engaging, effective, and impactful.

Cupertino, California, Us

Prepare and perform training of new hires.Offer on-going training to existing retail employees including, transaction processing, sales techniques, small business and coordination of security.Coordinate and implement all activities related to several training courses offered including course and sending out invitations to participants, maintaining sign-in records, ensuring correct room set-up and equipment, creating or ordering materials and maintaining inventory.Creating training techniques and materials, recommends, research and develops training courses for supervisors.Provide support for mentoring program for new employees.Provide one-on-one training, adjusting your teaching style and pace to meet the needs of the individual. Conduct presentations and workshops

As a former standup comic and content producer, I have gained a unique perspective on the entertainment industry. While my career in comedy ultimately did not achieve the success I had hoped for, I learned a great deal about the importance of perseverance, hard work, and dedication to one's craft.As a content producer, I created and managed various types of content for online platforms, including social media, blogs, and videos. Though I did not achieve the level of success I had hoped for, I gained valuable experience and insights into the industry that have proven to be invaluable in my current pursuits.While my experience as a standup comic and content producer did not result in the desired outcome, I have used the lessons learned to pivot into new career paths that better align with my passions and strengths. My experience has taught me to stay positive and work hard.

Bellevue, Wa, Us

As a Sales Manager in charge of the indirect channel, I successfully directed and managed all sales activities to achieve market goals and objectives. I consistently met monthly sales quotas in a start-up indirect sales channel program and developed the annual business plan while managing to the metrics contained within.In my role, I identified new market opportunities for expanded distribution channels and recruited, managed, developed, and retained a team of indirect sales Authorized Representatives. I worked closely with my team to provide ongoing support and ensure they had the necessary resources to succeed in their roles.I frequently interacted with internal departments to resolve Authorized representatives and customer problems, ensuring a smooth and efficient experience for all parties involved.

Cupertino, California, Us

As an Apple Solutions Consultant, I was an Apple employee who oversaw the sales, merchandising, and operations of an Apple Store-in-a-Store retail reseller. My primary responsibility was to increase revenue by achieving quarterly sales quotas.I successfully grew sales of Apple-based solutions to consumer and professional customers while building a community of loyal Apple customers who returned to the store for service, support, and future purchases of Apple and related 3rd party products. I trained the reseller's store team members on selling Apple hardware, software, and accessories and worked in a sales-driven and results-oriented environment where financial rewards were based on metric results.I developed the store's Apple business by building a strong, influential, collaborative business relationship with the reseller's management and sales team. I remained well-versed and educated on Apple-branded and related 3rd party products and was able to present Apple-based solutions in formal as well as informal settings.I analyzed and reported business results and trends, while also creating and modifying business plans to achieve goals. My experience in the role allowed me to achieve outstanding results in increasing sales and building customer loyalty.