Hieu Dao The Email & Phone Number

Projects: eWallet GHTKPay, Virtual Account

1. ResponsibilitiesThe product is App VTVTravel available on Android and iOS operating systems with basic functionsalike:+ Book flight tickets+ Book hotel rooms+ Live TV+ Share moments+ Lucky spin+ Top experiences (Where to go, where to stay, what to eat, what to play)+ Travel switchboard 1039+ Chatbot (Allow customers to chat with the switchboard)- CMS management website posts posts to serve the content room to post to the app, manage comments of cutomer- CRM system manages customer information- Transaction lookup tool system allows looking up customer transaction information for servicesfor switchboard operators- Reporting tool system allows sales staff to look up information, export promotional activity reportsand lucky spin- Website Tool promotes SMS communication to send SMS to customers with similar Brandnamecustomer feedback and allowing customers to look up customer information and financial informationCustomer accounts, transactions,...2. ProductsTeam Leader Role: - Focal point for managing the Business Analysis department- Develop a plan at the beginning of the week in the project MasterPlan- Receive the work of BAs and testers from other departments to divide deadlinescorresponding- Make weekly plans for BA and Tester- Make weekly reports for the department to send to the Human Resources Administration Department- Meeting to exchange processes, work implementation plans, Project Board work plans,...- Make the department's KPI planBA Role:- Receive requests from the Script department and Product Development department- Clarify requirements - divide tasks into different parts- Work with the design department- Draw mockups, business flows, usecases, ERDs, diagrams, ...- Write SRS requirements specification documents

Projects:• Happy Call (Viettel Solution)• Electronic Medical Record (EMR)Main responsibilities:• Conducted elicitation workshops with clients.• Suggested software solutions to satisfy different stakeholders’ needs.• Documented business and functional requirements: • Business requirement documents: object relationship diagrams (ORD), workflows, state transition diagrams, function lists, screen lists. • Functional requirement documents: wireframes, screen descriptions, activity diagrams, use cases.⁠• Refine, organize and prioritize product backlog.• Define the scope of sprints, ensure timely delivery and quality of outputs.• ⁠Transferred requirements to development team, supported development team in the development process.• Hosted demo and user training sessions.⁠• Facilitate effective communication with clients.