As an Operations Manager at Telecity Trading distributed Hoco. Technology, a leading provider of innovative solutions for the telecom industry, I oversee the daily operations and service delivery of the company. I have more than five years of experience in managing operations, sales, and customer service in the telecom sector, with a Master of Business Administration degree from Victoria University.My core competencies include business and service process management, new business development, analytical skills, and customer service management. I am passionate about improving the efficiency, quality, and profitability of the operations, while ensuring customer satisfaction and loyalty. I have successfully implemented several process improvement initiatives, secured new contracts, and increased the retention rate of existing clients. I enjoy working with a diverse and talented team of professionals, and I strive to foster a culture of collaboration, innovation, and excellence.