Sammy Escochea Email & Phone Number

Payson, Arizona

theITDGroup LLC is a diverse company waiting to meet your computer needs.We are comprised of experts to handle your technology challenges so you are free to focus on your family time.Our knowledge in key technology service areas help you save time, increase productivity and allow maximized profitability for your company.We can support business technology or your every day home user. We take pride in achieving the highest Customer Service Satisfaction no matter what your age or ability.

9501 East Shea Blvd Scottsdale, Arizona 85260

Qualifications: Strong written and oral communication ability Support Customers via remote access and over telephonic communications Ten plus years experience in trouble shooting database and hardware/software Highly organized and dedicated, with a positive attitude Able to handle multiple assignments under high pressure and consistently meet tight deadlines Have excellent written, oral, and interpersonal communication skills Thrive on working in a challenging environment Related Experience: Created and maintain database utilizing Microsoft Access Program Created Interface utilizing Visual Basic application to connect to Microsoft Access database for end user to add, edit, delete records Created process for SPOC Desk agents to maintain logs for all incoming calls from Call Center Reps Created Supporting Documentation to help educate the users Administrator of Ids for PPOS Imaging and Floware for Call Center Computer

 Responsible for the safety and welfare of all personnel and patrons on the premises. Responsible for supervising and scheduling 30 + employees for the galleries and indoor performances. Duties included are scheduling, payroll, employee evaluations and training. Coordinate Security with local authorities when required for festivals and Amphitheater performances. Attend meeting to coordinate with other departments. Accomplishments: Set-up automated scheduling program Established Hazardous Material files Revising policy and procedural manuals Coordinating with Scottsdale Police Department to form a Business "Block Watch"

 Responsible for the efficient operation of the Hotel Security Operation Center. Supervise the prompt and complete performance and documentation of all assigned and individually-initiated actions and task during a given shift. Responsible for conducting investigation, report writing and surveillance of sting operations. Responsible for escorting dignitaries to include the President of the United States. Accomplishments: Set up computer format to reduce budget to 5% variance of actual budget Set up computer format for detailed reports. Identified, negotiated and eliminated recurring avoidable costs in employee theft and loss control. Member of Safety Committee Member of TQM Committee Created TIP Hotline