Sammy Escochea

Sammy Escochea Email and Phone Number

Company Owner at THEITDGROUP LLC @ THEITDGROUP LLC
Sammy Escochea's Location
Phoenix, Arizona, United States, United States
Sammy Escochea's Contact Details

Sammy Escochea work email

Sammy Escochea personal email

n/a
About Sammy Escochea

• Strong written and oral communication ability• Excellent computer skills• Support Customers via remote access and over telephonic communications• Sixteen plus years experience in trouble shooting database and hardware/software• Excellent Customer Service Professional Profile• Highly organized and dedicated, with a positive attitude• Able to handle multiple assignments under high pressure and consistently meet tight deadlines• Have excellent written, oral, and interpersonal communication skills• Thrive on working in a challenging environment Related Experience:• Created and maintain database utilizing Microsoft Access Program• Created Interface utilizing Visual Basic application to connect to Microsoft Access database for end user to add, edit, delete records• Created process for SPOC Desk agents to maintain logs for all incoming calls from Call Center Reps• Created Supporting Documentation to help educate the users• Administrator of Ids for PPOS Imaging and Floware for Call Center Computer Hardware/Software:• 3270 Emulator

Sammy Escochea's Current Company Details
THEITDGROUP LLC

Theitdgroup Llc

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Company Owner at THEITDGROUP LLC
Sammy Escochea Work Experience Details
  • Theitdgroup Llc
    Company Owner
    Theitdgroup Llc Jul 2011 - Present
    Payson, Arizona
    theITDGroup LLC is a diverse company waiting to meet your computer needs.We are comprised of experts to handle your technology challenges so you are free to focus on your family time.Our knowledge in key technology service areas help you save time, increase productivity and allow maximized profitability for your company.We can support business technology or your every day home user. We take pride in achieving the highest Customer Service Satisfaction no matter what your age or ability.
  • Caremark
    Sr It Analyst
    Caremark Aug 1995 - Nov 2018
    9501 East Shea Blvd Scottsdale, Arizona 85260
    Qualifications: Strong written and oral communication ability Support Customers via remote access and over telephonic communications Ten plus years experience in trouble shooting database and hardware/software Highly organized and dedicated, with a positive attitude Able to handle multiple assignments under high pressure and consistently meet tight deadlines Have excellent written, oral, and interpersonal communication skills Thrive on working in a challenging environment Related Experience: Created and maintain database utilizing Microsoft Access Program Created Interface utilizing Visual Basic application to connect to Microsoft Access database for end user to add, edit, delete records Created process for SPOC Desk agents to maintain logs for all incoming calls from Call Center Reps Created Supporting Documentation to help educate the users Administrator of Ids for PPOS Imaging and Floware for Call Center Computer
  • Scottsdale Center For The Arts
    Security Program Supervisor
    Scottsdale Center For The Arts Apr 1995 - Sep 1997
     Responsible for the safety and welfare of all personnel and patrons on the premises. Responsible for supervising and scheduling 30 + employees for the galleries and indoor performances. Duties included are scheduling, payroll, employee evaluations and training. Coordinate Security with local authorities when required for festivals and Amphitheater performances. Attend meeting to coordinate with other departments. Accomplishments: Set-up automated scheduling program Established Hazardous Material files Revising policy and procedural manuals Coordinating with Scottsdale Police Department to form a Business "Block Watch"
  • Century Plaza Hotel And Tower
    Assistant Supervisor
    Century Plaza Hotel And Tower Jun 1991 - Jul 1995
     Responsible for the efficient operation of the Hotel Security Operation Center. Supervise the prompt and complete performance and documentation of all assigned and individually-initiated actions and task during a given shift. Responsible for conducting investigation, report writing and surveillance of sting operations. Responsible for escorting dignitaries to include the President of the United States. Accomplishments: Set up computer format to reduce budget to 5% variance of actual budget Set up computer format for detailed reports. Identified, negotiated and eliminated recurring avoidable costs in employee theft and loss control. Member of Safety Committee Member of TQM Committee Created TIP Hotline

Sammy Escochea Skills

Agile Methodologies Project Portfolio Management Visio Sharepoint Software Documentation Process Improvement Troubleshooting Access Active Directory Sql Itil Business Analysis Sccm Disaster Recovery Call Center Project Management Sdlc Data Analysis Call Centers It Service Management Technical Support Training Lotus Notes Databases It Management Requirements Analysis Security Windows Xp Software Development Life Cycle Business Process Improvement

Sammy Escochea Education Details

  • W.B. Ray High
    W.B. Ray High

Frequently Asked Questions about Sammy Escochea

What company does Sammy Escochea work for?

Sammy Escochea works for Theitdgroup Llc

What is Sammy Escochea's role at the current company?

Sammy Escochea's current role is Company Owner at THEITDGROUP LLC.

What is Sammy Escochea's email address?

Sammy Escochea's email address is ry****@****cox.net

What is Sammy Escochea's direct phone number?

Sammy Escochea's direct phone number is +162368*****

What schools did Sammy Escochea attend?

Sammy Escochea attended W.b. Ray High.

What are some of Sammy Escochea's interests?

Sammy Escochea has interest in Professional Networking, New Technology.

What skills is Sammy Escochea known for?

Sammy Escochea has skills like Agile Methodologies, Project Portfolio Management, Visio, Sharepoint, Software Documentation, Process Improvement, Troubleshooting, Access, Active Directory, Sql, Itil, Business Analysis.

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