Basically a little bit of everything, from HR to PR to Bookkeeping to Field Quality Assurance to Customer Service to Errand Boy. Managing a small, family business has its highs and lows and there are certainly days where I wear many hats in my role.

Working to continue the growth and success of Hancock Electric, I maintain our social media presence and work to build an online audience. I help with other various business-related tasks as well. Since I started out as an Electrical Assistant with Hancock Electric, I will also assist on job sites when needed to continue the growth and success of the company.Hancock Electric is a family run company.

During my high school years and during my first few years in college, I would help out on different job sites. Doing anything from running electrical wiring, installation of electrical components, job site clean up, and really anything as needed.

In this position I take the knowledge I have developed throughout the years working with my family’s electrical company and apply it to assist the instructor and students of the Electrical 2 and 3 classes in the lab and classroom.

-Coach students into and on their "career discovery journey" -Advise and counsel students and parents on college options-Guide students and parents through each step into college -Serve all students by building and maintaining a positive mentor relationship with them, working with them on their journey through high school into college-Collaborate and build positive working relationships with college administration, deans, professors and staff-Collaborate and build positive working relationships with high school administration, faculty, and staff-Assist with daily high school and college tasks-Encourage the pursuit of experiential learning opportunities-Liaison between high schools and college

-Answer and direct Workforce calls to the proper person-Enroll students in credit or noncredit classes-Assist students and faculty with various needs-Set up classes each for each semester-Maintain class schedules-Work with Public Relations to market our noncredit classes, create most Workforce Services marketing material-Photograph different workforce events-Send out student and faculty evaluation packets-Assist with day to day functions of the Regional Center for Advanced Technology & Training (RCATT) Building/Work with other divisions as needed

Worked to ensure each customer had an excellent experience in our store, each day I was responsible for maintaining the daily gun inventory and maintenance of the “Lodge” department of the store. We provided excellent customer service through teamwork by working together with the store manager to meet daily objectives and customer goals.

In this work-study position, I was able to engage with fellow students on a personal level, almost acting as a bridge from the student to staff population. We created a fun social media segment called “Where’s Jacob Wednesdays” in which I would take a selfie at an obscure location on campus and then share it on our social media pages, anyone could participate and if they guessed the location correctly they would win a prize. I also photographed college events and classes, interviewed teachers and students, and assisted with various office work and errands.

Every week I would go out into the community to photograph and interview locals and visitors about their opinion on different topics ranging from current events to energy prices, or favorite holiday memories to thoughts on political candidates. I then would compile the interviews and photographs into the “Viewpoint” segment of the Opinion portion of the newspaper.

- Assist in managing front end- Maintain, record and account for cash- Communicate all cash variances to the Customer Service Manager- Research over/short discrepancies as reported by the Food Lion Customer Support Center on the weekly report, reports updated information or variances appropriately- Manage office staff- Promote excelling Sales Associates to Office Assistants- Create weekly front end schedule- Assist in the hiring process of new employees - Personally train front end Sales Associates and Office Assistants - Maintain Lottery Inventory and Sales- Perform Office Assistant duties (in addition to above)

- Account for Money- Handle cash and check deposits - Keep track of change orders- Maintain daily schedule for front end associates - Maintain Food Lion documents - Record and maintain Food Lion financial and accounting procedures (Daily Food Lion financial reports, Western Union reports, Virginia Lottery reports) - Comply with Western Union protocols - Maintain and service lead front end staff/Oversee daily functions of the front end - Supervise in Absence of Customer Service and Assistant CS Managers

In this work-study position, I had the opportunity to learn a great deal about scholarships and educational funding through my daily work. I assisted with the maintenance of scholarship paperwork when new applications were received and the day-to-day operations of the Educational Foundation Office. I was also responsible for the development and content creation of the foundation’s social media pages. I continued to hone in on my knowledge of higher education in this position.

In this work-study position, I really was able to “get my feet wet” in the daily operations of higher education. I was responsible for assisting with the scheduling of appointments for new students and gathering the proper data on students before their appointment so the counselor would have the correct information for the student they met with. This was before we had a centralized electronic data tracking center for student data. I also assisted with the day-to-day operations of the counseling and admissions offices and worked on various events put on by the college.