Jamie Kim Email & Phone Number

Melbourne, Victoria, Australia

- Delivering high-quality, medical information services by addressing technical inquiries from Korea and English-speaking countries across APAC and Middle East. - Translating and localising documents in English and Korean with high attention to detail.- Providing verbal and written responses in Korean and English from various sources including approved product label, standard responses and customised documents.- Formulating business-development strategies and drafting SOPs and WPs for launch of a global project. - Utilising CRM software platforms including Salesforce, Veeva and Microsoft Office Suite for reporting adverse events, product quality complaints and communicating with external stakeholders.

Erina (Central Coast), New South Wales, Australia

- Delivered patient-tailored eyecare service to wide demographics and developed strong rapport with patients through excellent communication and empathy.- Consistently achieved high KPIs by driving sales of optical aids through catering to each client's needs and recommended extras and new promotions that patients would benefit from.- Worked efficiently in a fast-paced clinic with high volume of workload through exceptional time management and setting priorities.- Excellent computer literacy with use of Microsoft Office and software platforms including Magento and Medinexus to manage patient records and formulate reports.

Sydney, New South Wales, Australia

- Worked independently to solve patient's concerns and co-managed ocular conditions with various health professionals including GPs and ophthalmologists.- Engaged actively to achieve personal and business KPIs and practice target to enhance business development.- Continuous training to comply with ISO 9001 and Quality in Performance Accreditation in order to ensure excellent standard of clinical care.- Represented Brookvale branch at HCF Eyecare Clinical Committee meetings to review performance and discuss clinical issues with other branch representatives.

Surry Hills, New South Wales, Australia

- Engaged with clients in optical dispensing and administrative tasks in a high-end, optometry practice providing exclusive and luxury optical brands. - Organised appointments and orders via SUNIX and processed payments on HICAPS.- Marketing each brand's unique history and company vision that added more value to the purchases.- Promptly resolved client complaints with high quality of customer service and professionalism.

Seoul, South Korea

- 4 week clinical preceptorship at the largest and leading ophthalmology hospital in South Korea to learn about ocular management and healthcare system in South Korea.- Assisted in patient testing, observed various eye surgeries and discussed the different eye-care system between Korea and Australia with on-site ophthalmologists. - Interpreted Korean optometrists’ accreditation assessed by UK representative from Early Treatment of Diabetic Retinopathy Study (ETDRS).

Sydney Cbd

- Opening member launching the Uniqlo brand in Australia as a flagship store at Midcity (first non pop up store in Australia). - Utilised strategies to maximise sales by recommending add-ons and marketing new collections or collaborations with various brands and artists such as Inès de La Fressange and MOMA. - Promoted its unique work culture of serving customers and following the Uniqlo retail manual to deliver Japanese work procedures.

Master Of Clinical Optometry, Distinction Wam

Activities and Societies: 2019: UNSW Leadership Program (AHEGS accredited) 2018: UNSW Peer Mentor (AHEGS accredited)Co-authored research.

Bachelor Of Vision Science (Hons)

Activities and Societies: 2016: Optometry Representative of Rural Allied Health and Medical Society (RAHMS) 2015: UNSW Language Exchange.

Higher School Certificate

Activities and Societies: 2011: House Officer 2008-2012: Senior Orchestra -flute 2008-2010: Archdale Debating Competition 2007: Interhouse.