Managed IT support services and disaster recovery systems for clients all over Arizona. Manage servers, desktops, networks, etc.

Network Consultant and IT Support Technician that specializes in client account management, server and network architecture and support. Diagnostic testing and problem solving.

Provide consultation and management of IT Services, Network Engineering, Server Administration, Desktop Computing and Software Support for small businesses to large enterprises throughout Arizona. Specialization in Cloud technologies, Virtualization and management of critical business data and applications.

Managed and supported IT infrastructure which included 10 servers, approximately 100 workstations, and all the networking across 4 office locations. Oversaw training and support of all employees and software.• Planned and managed the complete transition from paper medical charts to Electronic Health Records (EHR). EHR implementation went live with no significant issues, downtime, or lost revenue.• Successfully led the restructuring of all our company's day-to-day processes and procedures in order to maximize efficiency with the new EHR software and technology.• Established and maintained vendor relations in order to increase support, and decrease IT and computer equipment costs. Purchasing costs decreased by nearly 35% from 2010 to 2011.• Strategically planned and managed the opening and closing of multiple clinic locations. Coordinated efforts of vendors and IT staff to ensure on-time and on-budget completion.• Reduced IT support requests by over 90% by fixing recurring issues and stabilizing the company's network and servers.

Provided fast and friendly desktop and software support to all employees. • Excelled at troubleshooting and problem solving. • Managed and implemented all upgrades, new equipment setups and new software installs.• Implemented support ticketing system to streamline support requests, and network monitoring tools to help locate issues before they caused downtime. • Helped manage and setup Windows Server, Active Directory, DNS, DHCP, and all networking and routing.

Founded company and managed all day-to-day operations and responsibilities. • Coordinated several different vendors to successfully complete sign projects on time and within budget. • Designed, sold, and managed all types of sign projects including banners, vinyl graphics, vehicle wraps, directional signs, lighted building signs, and monument signs.• Designed and programmed company website with a focus on utilizing emerging online and social media technologies to drive business.• Strategically implemented Search Engine Optimization (SEO) techniques that caused website to reach #1 on google for several different search terms.• Referrals from website alone generated $50,000 per month in bid requests and sales opportunities.

Designed hundreds of sign projects including electrical and fabrication schematics. Provided general computer troubleshooting and support.• Conceptualized and designed entire sign packages for large business plazas and corporate buildings. Engineered signs to scale and prepared necessary documents for permitting.• Interfaced with both computers and fabrication equipment. Operated large format printer, large vinyl plotter, CNC router table, and industrial laminator.• Troubleshooted and fixed all basic computer, printer and equipment issues.• Designed, programmed and maintained company website.

Supervised and led web technology team in conceptualizing, planning, designing and producing graphics and web design projects for various clients. • Coordinated team efforts with outside vendors to ensure compatibility and function with our on-going web projects.• Managed customer expectations and met with clients and sales reps regularly to discuss progress and set timelines.• Setup and manage web hosting accounts on both Linux and Windows-based web servers.