Jasmine Chen Email & Phone Number

Chicago, Illinois, United States

Greater Chicago Area

• Manage monthly team volume data by developing detailed reports incorporating visually compelling graphs and charts to convey key findings to the leadership team, including CTO.
• Decreased monthly launch errors by 25% by analyzing multiple team performance reports and delivered insights and solutions for team directors.
• Spearheaded new analysis on QA team performance, resulting in cutting down 50% of QA work on 5 types of tickets based on performance quality across the campaign operations team.
• Conducted thorough testing of campaign launches to ensure optimal performance and compliance with business requirements.
• Increased quality assurance of ad campaigns to 95% in both test & post-production environments by collaborating and troubleshooting with a cross-functional team of stakeholders.
• Identified bottlenecks in the QA processes and created process changes, new tool ideas, automated validation, and other tasks to increase efficiency to present to leadership.

Greater Los Angeles Area

• Provided effective and efficient phone and onsite technical support, such as troubleshooting and helping users navigate, in client helpdesk for over 1,000 UCLA Anderson students, staff, and faculty.
• Installed and configured Windows and Mac OSX, Microsoft Office Suite, wired and wireless network, Internet and email applications, and printers.
• Effectively applied online resources to search, learn, and apply new solutions to troubleshoot technical devices and expand own knowledge and personal performance.
• Managed the phone help line to help nontechnical users resolve issues, including maintaining patience and professionalism in dealing with frustrated users.

Greater Los Angeles Area

• Accurately handled payroll and confidential employee data using Kronos for a team of 30+ student workers across various student union departments.
• Used Microsoft Excel to efficiently maintain ledgers with a high level of accuracy for accounts receivable and accounts payable in the student union and post office departments.
• Proactively used online resources to research, analyze, and assist division managers in developing and implementing new project ideas.