Jason Scot Email & Phone Number

Cape Coral, Fl, Us

Stafford, Va, Us

United States

401 Hampton Park Blvd, Capital Heights, Md, 20743

- Ensured responsiveness and first-time resolutions to customers’ requests for technical support primarily through incoming calls, ticket requests, and chat conversations.- Identified and resolved simple to highly complex hardware and software technical issues using logical troubleshooting approaches with attention to detail- Developed and maintained knowledge base articles and technical documents for internal/external useProvided regular progress updates for current and outstanding incidents or project tasksKey achievements: Designed and developed the company website. Developed and maintained an internal support database

Reston, Va

As a Genius, I provide insightful advice and friendly, hands-on technical support to Apple customers in need. I quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, I’m able to offer solutions to quickly get users up and running again. Even if I’m juggling more than one customer, I will stay conscious of their time demands as well as my own. I fulfill Apple's service commitment with style, speed, and skill. And I earn the trust of customers and coworkers alike as I offer guidance, knowledge, and even tips and training.

Reston, Va

As an Expert, I'm a leader in sales, product knowledge, and solutions, and highly influential in how I engage with customers. But I also know how to turn mild customer curiosity into intense interest - and ownership. As new products and initiatives emerge, I'm the first to learn, share, and inspire my team members through approachability and action. I always meet, and at times exceed, my established performance goals. I'm proud to represent Apple, and I exemplify that in all my interactions with customers.

Reston, Virginia

As a Technical Specialist, I help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, I'll quickly assess their situation. Sometimes I'll take care of customers with advice or a solution on the spot, using my knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. At other times, I refer customers to support team members who get them up and running again. I even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The entire store team benefits from my commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, I'm instrumental to our success.

Cambridge, United Kingdom

- Took ownership of, reproduced, and resolved customer issues by providing technical support via email, over the phone, remotely, and via live web chat correspondence- Maintained external and internal knowledgebase, ensuring that documentation is up to date and accurate- Tested new builds of software before release, escalating issues to developers- Worked closely with sales and marketing on customer product evaluations and liaised with the relevant teams when escalating product issues

Newmarket, United Kingdom

Greeting and helping customers on a wide range of Samsung products including phones, tablets, cameras, accessories and network contracts.Troubleshooting problems with any Samsung related products including hardware and software.Working with a team to meet incentives and goals.Training staff on the latest products and promotions.Helping customers sign up to their preferred network and setting up their device for the first time.Informing customers about the features of the device that would benefit them the most.Making sure product displays are clean and organised. Consistently ordering and replenishing stock throughout the day.

Greeting and helping customers get the right product for their needs in a polite and informative manner.Promoting the very latest products Samsung has to offer.Helping customers understand exactly what it is they are purchasing or plan on purchasing and giving them a hands on demonstration with the software and hardware.Helping the customers set up the product in store so there are no difficulties when they get home.Advising customers on any problems or difficulties they are having with there product.Training store staff on new features and promotions among the Samsung Smart TVs.Completing sales assessment forms each week and attending a weekly conference call to advise us about upcoming promotions, events and products.

Engineer’S Degree, Automobile/Automotive Mechanics Technology/Technician

Certificate, Sound Design, Mixing/ Mastering, Music Business And Advanced Dj Techniques

Activities and Societies: Collaboration between other artists.

Igcse Qualifications, Math, English, Biology, Chemistry, Art, Drama, P.E

Activities and Societies: Rugby, High Jump, Squash, Triathlons