• Provide day to day hands on support and day to day remote technical support for desktops, laptops, printers, and conference room video. • Installs, configures and troubleshoot desktop/laptop issues• Provides local hands & feet support for server and network issues. • Provide break/fix and provisioning support for virtual desktops. • Research and recommend desktop/printer hardware and software solutions. • Execute desktop processes and procedures. • Maintains passwords, data integrity and file system security for the desktop environment.

Onsite at ACI Worldwide• Supervise a team of three people• Provide technical assistance for ACI Worldwide's EMEA region• Manage the customers’ needs and expectations to a high level• Update database to record asset information, EMEA customer status.• Planning role outs of equipment for customer offices throughoutEMEA.• Managing the refresh projects for EMEA• Problem solve hardware and software issues• Problem solve network issues• Perform hardware repairs and upgrades• Testing software requirements across EMEA region• Managing software deployment to Customer's PC's• Arranging where necessary manufacturer repairs• Finding solutions for Customer problems in a timely and effective manner.• Manage asset tracking for EMEA• Run weekly backups.

• Laptop & Desktop Support, responsible for creation and updating of ghost images using Symantec Ghost 8. Installing various software to user’s requirements for Tandem, Unix & Windows. Maintaining hardware.• Quarterly roll out of approx 30 machines for users upgrades desktops & laptops.• Ensuring the equipment asset database is up to date at all times.• Responsible for storage and maintenance of all hardware in ITS store room, where necessary the movement of equipment including printers.• Addressing and resolving of NT related Helpdesk calls.• Arranging where necessary manufacturer repairs. January 2006- September 2006 IT Helpdesk Administrator• Ensuring all internal customer requests for IT Services are Jogged, reported upon to the IT Services Manager and status fed back to the internal customer.• Ensure that the requests are prioritised and that the internal customer is advised of progress.• Monitor and analyse request queries.• The initial escalation point for user complaints.• Provide weekly & monthly Helpdesk reports to the IT Services Manager.• Arrange relevant external repairs with either the Maintenance provider or Manufacturer• Raise purchase requisitions for work requiring payment, ensure properly authorised, log and track the status of the repair and warranties of PC related hardware with third parties.• Ensure all Joiner and Leaver accounts are created I terminated.• Ensure the relevant parties are informed of account change Icreation information.• Co-ordinate all purchasing requirements for the Support office and any other IT related purchase.

Administration and security for JRE Edwards Financial Systems.

All office manager duties including assisting with marketing project to launch chip and pin at Veriphone.

Working as part of the team in the Customer Contact Centre at Stockley Park, dealing with customer needs and complaints. Additional roles were signing up customers for Smoking Cessation.

Assisting businesses to find temporary staff and helping the public to find work.

Technical Support for Playstation One and Playstation 2. Main role was answering calls and assisting members of the public.

Office Automation Supervisor {IT Dept) Greenway Support Helpdesk Advisor Customer Services AdministratorAA AdministratorCustomer Services Assistant Cash Allocations Assistant Credit Accounts Assistant