Joana Do Rego Zerpa Email & Phone Number

- Building strong relationships with customers and potential new customers, connecting with key business executives and stakeholders and develop sales reports. - Communicate with customers to understand their needs, help them through email/phone calls- Build and develop relationships with customers and potential new customers based on trust and respect- Ensure the timely and successful delivery of our solutions according to customer needs and objectives- Liaise between the customer and internal teams- Resolving complaints and preventing additional issues by improving processes- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis- Keeping accurate records pertaining to inventory and account notes.

Remote

- Communicate with customers to understand their needs, help them through email/phone calls- Build and develop relationships with customers and potential new customers based on trust and respect- Ensure the timely and successful delivery of proposals- Liaise between the customer and internal teams- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis

Portugal

- Development and implementation of a new VisualForce solution using Apex to create contacts that allowed the client to migrate from the Pardot integration they already had, to use Salesforce directly.- Salesforce admin tasks such as the creation of new validation rules and users, data quality verification, and maintenance. - Implementation of agile methodology based on sprints to fulfill tasks. - Documentation writing. - Weekly end-client presentations including User's QA tests.

Quito, Ecuador

Managerial office work specialized in public relations and partner accounts including: selling legal advisory packages according to the client's needs; all comunications with clients; team coordination of visa processes at the Ecuadorian Ministry of Foreign Affairs; legal translations of documents required in Ecuadorian visa, real state and nationalization processes; schedule of appointments; bookkeeping; primary point of contact between the office and the firm's General Manager/Head Attorney; attaché and interpretation tasks when assisting clients in all legal processes needed; post-sales and customer support services related to previously engaged services.

Quito, Ecuador

Assistance office work specialized in: All comunications with Office Director and General Manager/Head Attorney; Manage phone calls and e-mail for Office Director; Schedule of appointments and travel arrangements; Legal translations of documents required in Ecuadorian visa, real state and nationalization processes; Bookkeeping; Online research; Attaché and interpretation tasks when assisting clients in all legal processes needed.

Caracas

I worked as a social media manager, office assistant, saleslady and all the jobs in the store.

Venezuela

Event and shoots photography assistant.

Caracas, Distrito Federal, Venezuela

Colaborator in event's sponsored by the Universidad Central de Venezuela ModernLanguages School (EIM-UCV); organization of the Ceremony and Etiquette group,tourist guide for foreign visitors to the University. Administration of the group's email and calendar.

Translation of the "Guides' guide" from Spanish to English; Perform as an attaché and tourist guide on University tours; Keep social networks updated.

Answer incoming calls and respond to customers' needs. Management and resolve customer complaints. Process orders, forms, and application. Complete call logs and reports

Salesforce Consultant, Salesforce

• OOP Fundamentals • C# • JavaScript • React • Salesforce Admin Essentials • Salesforce Apex • Salesforce Aura • Salesforce Community •.

Junior Fullstack Developer, Computer Programming/Programmer, General

A 14-Week Intensive && Immersive FullStack Programming Bootcamp // Programming in Java Introduction to Computer Science and Programming.

Licenciado En Traducción E Interpretación, Idiomas Modernos

Física

Bachiller, Ciencias

Activities and Societies: Grupo de protocolo.