Jeff Lu Email & Phone Number

Los Angeles, CA, US

ᐧ Selected as part of the inaugural cohort of Figma Campus Leaders, tasked with building a strong design community at UCLA.ᐧ Collaborate with the Figma for Education team to grow Figma adoption on campus, driving awareness and engagement around design and collaboration tools.ᐧ Organize and host design workshops and events, empowering students to learn.

ᐧ Managed the organizational health of a Salesforce portal used by 12K+ call center agents by collecting and streamlining 1,500+ items in Jira Align.ᐧ Oversaw the project timeline for a generative AI chatbot, facilitating 100+ defect resolutions and 12+ UI/UX improvements under an Agile framework.

ᐧ Led a team of 4 designers and 10 developers to build a mental health companion app that empowers a community of 147,000+ members.ᐧ Created a comprehensive design system in Figma that increased user satisfaction by 86.3% after 6+ iterations.ᐧ Coordinated with company stakeholders to ideate, validate, and oversee the implementation of 8+ core features.

∙ Revamped an equipment management experience used by 12M+ customers, increasing conversion rates by 59.3%.∙ Spearheaded an overhaul of the device protection plan model, working with UX writing and marketing teams to drive sales.∙ Drove key design decisions to reduce overhead maintenance costs, saving $400,000+ a year for the company.

∙ Crafted the user experience of an interactive job-hunting roadmap, increasing user satisfaction by 81% and enabling 2,500+ clients to find employment.∙ Bridged the design and development teams by implementing 12+ responsive, high-fidelity designs for a React web application.

∙ Led a landing page redesign for UCLA’s official student reviews site, attracting 37,000+ monthly users.∙ Conducted interviews with 45+ users to facilitate 3+ rounds of iterative, feedback-driven design.∙ Boosted conversion rates in target areas by 89.9% with the creation of a new site-wide dark mode.

∙ Implemented 5+ scalable, high-fidelity features for a mobile app to increase both administrative and client-side productivity.∙ Enabled the generation of $150,000 in yearly revenue through the proliferation of culturally relevant produce.

Cognitive Science (Bs), Linguistics Of Computer Science (Ba)

3.87 GPA (Dean's Honors)

High School Diploma

4.00 GPA (Valedictorian)