· Member of the PMG Steering Committee- Lead teams of senior engineering managers & business analyst professionals through complex transformational programs of work at the intersection of Technology, Business Operations, Finance, and Vendor Management within the Digital Media industry- Oversee customer/client and partner relationships from a technology operations perspective- Institute effective best practice processes & tools, enabling consistent and efficient… Show more · Member of the PMG Steering Committee- Lead teams of senior engineering managers & business analyst professionals through complex transformational programs of work at the intersection of Technology, Business Operations, Finance, and Vendor Management within the Digital Media industry- Oversee customer/client and partner relationships from a technology operations perspective- Institute effective best practice processes & tools, enabling consistent and efficient scalability of managing large volumes of work within a small team of high-performing individuals- Drive continuous improvement by challenging best practices and processes, yielding operational excellence - Advocate for radical collaboration and team development by bringing cross-department peers together to brainstorm, plan, and implement solutions - Oversee Client Operations projects including onboarding or strategic projects across customers, and proactively manage changes in the scope of work to stay ahead of potential roadblocks Show less

- Direct & lead a team of 3-5 managers & business analyst professionals through complex transformational programs of work at the intersection of Technology, Business Operations, Finance, and Vendor Management within the Media industry with servant leadership and continuous improvement methods. - Institute effective best practice processes & tools, enabling consistent and efficient scalability of managing large volumes of work within a small team of high-performing individuals… Show more - Direct & lead a team of 3-5 managers & business analyst professionals through complex transformational programs of work at the intersection of Technology, Business Operations, Finance, and Vendor Management within the Media industry with servant leadership and continuous improvement methods. - Institute effective best practice processes & tools, enabling consistent and efficient scalability of managing large volumes of work within a small team of high-performing individuals. - Oversee and manage client onboarding, security/access, JSOX/compliance, general support/BAU, and product development/enhancement for the dentsu US Media Service Line;Media:Digital (Search/Social/Display)Print (Out of Home/Magazine/Newspaper)SPOT/Net (Local TV/Radio, National TV/Radio)Platforms:Mediaocean (Prisma + Daisy Toolkits(DDS)/Omnichannel - Next Gen)SQAD (Mediatools)IPSNexelusDatorama- Member of the dentsu global “Game-Changing Talent” 2022 cohort> Own the technology agenda and roadmap, working with the business to drive delivery and evolution of media platforms (application, integration, data management, and infrastructure)> Support business leadership by managing the technical elements of projects in this area> Develop and maintain the target systems architecture (enterprise, application, integration, data, and infrastructure) for the platform in scope> Work with the business function to provide solutions to markets and brands in line with business strategy> Leading a team of high performers to deliver and support applications, infrastructure, Integration, and data management solutions> Responsible for relationship and performance of all technology vendors and service providers Show less

- Enterprise program management delivery lead for cross-functional initiatives focusing on the management of new implementation, enhancement adoption, and tier 2 support of Mediaocean Prisma, SQAD Mediatools, and additional marketing industry standard 3rd party platforms. - Special projects consultant & project lead for a broad range of departmental initiatives spanning; Finance/Accounting, Treasury, New Business Pitches/Wins, Mergers & Acquisitions Integration, and Media… Show more - Enterprise program management delivery lead for cross-functional initiatives focusing on the management of new implementation, enhancement adoption, and tier 2 support of Mediaocean Prisma, SQAD Mediatools, and additional marketing industry standard 3rd party platforms. - Special projects consultant & project lead for a broad range of departmental initiatives spanning; Finance/Accounting, Treasury, New Business Pitches/Wins, Mergers & Acquisitions Integration, and Media Operations.> Effectively monitor, control and support service delivery, ensuring systems, methodologies, and procedures are followed within a dynamic environment> Build strong and productive relationships with key business stakeholders > Act as the business liaison for all service improvements, changes, and escalations> Ensure that systems, processes, and methodologies as specified are followed to provide effective monitoring, control, and service delivery support > Conduct monthly service reviews with individual business stakeholders to discuss service issues and identify project requirements> Oversee end-to-end releases from deployed into pre-production to deployment on all vessels> Facilitate the process of testing, approving, and deploying a new release in agreement with Product Owners> Produce management and performance reports to an agreed schedule or upon request Attend business service review meetings covering performance, service improvements, quality, and processes Show less

Product Management:Responsible for the successful implementation and/or setup of dentsu Media Platforms solutions (bespoke and 3rd party) and integration with related enterprise systemsConduct regular reviews of open enhancements and advocate for our main stakeholdersDevelop process maps that outline interconnectivity between systems and processesPerform testing of new modules as they become available; communicate release notes to user communityClient Service:Represent… Show more Product Management:Responsible for the successful implementation and/or setup of dentsu Media Platforms solutions (bespoke and 3rd party) and integration with related enterprise systemsConduct regular reviews of open enhancements and advocate for our main stakeholdersDevelop process maps that outline interconnectivity between systems and processesPerform testing of new modules as they become available; communicate release notes to user communityClient Service:Represent Media Platforms team as part of new business transitions & client onboardingDevelop positive relationships with 3rd party system providers. Conduct regular status meetings with provider and user representatives during implementationsProactively gather system feedback and have strong regular communication w/stakeholdersEscalate issues to systems provider & handle sensitive/urgent challengesBuild strong relationships and be the key-resource to internal Account teams, Operations or Business Unit leadsEffectively troubleshoot and problem solve issues related to respective platformsSystems Implementation:Manage the implementation, integration and support of new solutions as they become availableConfigure platform and onboard/enable new functionality or modulesDevelop user documentation/best practices & related materialCoordinate support and training with systems providersCommunicate and/or document current & future state operational workflowsCustomer Support:Provide tier 2 systems supportManage interfaces between Media Systems and/or other internal systemsManage writers and data extracts to feed reporting platforms and other applicationsManage systems upgrades or rollout of enhancements Show less

Strategic Focus:Works closely with internal teams to ensure all data required for reporting is available and accurate. Responsible for ensuring the data integrity and data correctness in the structure and content of the Data Warehouse.Works closely with internal client teams and the Technology team to remediate data issues by whatever means necessary. Enforce data quality standards in completeness, integrity, accuracy, consistency and timeliness of dataWorks closely with… Show more Strategic Focus:Works closely with internal teams to ensure all data required for reporting is available and accurate. Responsible for ensuring the data integrity and data correctness in the structure and content of the Data Warehouse.Works closely with internal client teams and the Technology team to remediate data issues by whatever means necessary. Enforce data quality standards in completeness, integrity, accuracy, consistency and timeliness of dataWorks closely with business units and report developers to identify key tables and data points that require automated verification monitoringConducts Quality Assurance (QA) testing of ETL code developed for the Data Warehouse environment.Performs root-cause analysis into Data Warehouse issuesWork with several cross-functional areas, IT, DBAs, Data Architecture, Data Integration, Business Intelligence, Reporting, and data users to research and resolve issuesComply with all security policies and procedures, to ensure that the highest level of system and data confidentiality, integrity and availability is maintainedExternal Relationship Management:Designs, develops, and analyze the results of complex data queries necessary to identify data quality issuesMonitor the ticket system and delegate assignments with on-shore and off-shore teams as requiredAct as a point of contact for clients and vendors as needed regarding data integration. Build trust and maintain strong and respectful vendor relationshipsLeadership:Provide ongoing analysis and support to the iProspect client services and Data & Insights teamDelivery:Ensure data is loaded and QA’ed dailyHelp teams leverage data to report to clients via Tableau, Microstrategy reports and spreadsheets.Consistently looks for ways to improve current processes or introduce new approaches that will contribute to iProspect’s successResponsible for operational success of data, ensuring deliverables are met on time and on budget Show less

Manages Loss Prevention systems & databases as an administrator.Supports corporate and field loss prevention personnel via e-mail, phone and directly within assigned areas of investigative responsibility in order to ensure effective implementation of LP operations initiative.Creates maintains and manages detailed loss prevention projects; to provide input into major incidents by providing historical data and communicating action plans to address high risk locationsCreates monthly… Show more Manages Loss Prevention systems & databases as an administrator.Supports corporate and field loss prevention personnel via e-mail, phone and directly within assigned areas of investigative responsibility in order to ensure effective implementation of LP operations initiative.Creates maintains and manages detailed loss prevention projects; to provide input into major incidents by providing historical data and communicating action plans to address high risk locationsCreates monthly financial exception reports for field personnel, which are utilized for identifying locations with the largest exposure to losses across several categories, and sends associate specific referrals to field personal to be investigated. Maintain databases of all exception transactions for long term monitoring and trending.Build internal investigations by researching past history on suspects, documenting occurrences and compiling electronic evidenceEnsures required Sarbanes Oxley audits and investigations, as well as LP assigned Ethics Hotline Investigations, are assigned and completed within the required timeframe. Show less

Prepare and maintain various reports used for tracking and informational purposes Provide the Loss Prevention department with routine scheduled reports to identify loss trends Use ad hoc queries and exception reports on an as needed basis to fit investigative needs for Loss Prevention Develop and maintain reports. Analyze large amounts of raw data for identifying potential theft, fraud, operational inefficiencies or regulatory deficiencies. Communicate any potential issues… Show more Prepare and maintain various reports used for tracking and informational purposes Provide the Loss Prevention department with routine scheduled reports to identify loss trends Use ad hoc queries and exception reports on an as needed basis to fit investigative needs for Loss Prevention Develop and maintain reports. Analyze large amounts of raw data for identifying potential theft, fraud, operational inefficiencies or regulatory deficiencies. Communicate any potential issues in a clear, concise and actionable way to Loss Prevention, Operations, Compliance or other impacted departments. Understand internal process flow and identify any vulnerability that would allow for theft, fraud or loss. Daily research of POS data utilizing exception based reporting and other financial data systems to identify and analyze patterns/trends of fraudulent behavior. Analyze data through effective sorting and filtering to identify fraudulent transactions. Effectively utilize all available resources to initiate investigations. Investigate, research and present POS fraud case files to our field loss prevention. Leverage data to build and substantiate admissions of dishonesty. Ensure that absolute confidentiality is practiced at all times.Communicate with and provide reports for Risk Management & Unemployment regarding store robberies, burglaries, and provide reports for Unemployment Claims. Collect and process all restitution and civil demand payments from internal loss cases. Assist regional Investigation staff with administrative support and record retention Use LPMS & CAMS to ensure case file accuracy/completeness and transmit Civil Demand and collect restitution Assist with department projects as assigned. Direct business relationship with vendor providing collections support for delinquent accounts. Assist Regional Loss Prevention Managers with investigations (including background research and analysis of theories of loss) and audits. Show less

Coded city invoices for false security alarms, fire inspections, and other fees for payment daily.Monitored fire and security alarm activity through security vendor site as an administrator.Created purchase orders for security cage keys.Created purchase orders for security cage maintenance/repair.Researched cost of all: maintenance, repairs, and keys in order to remain as cost-effective as possible regarding vendor services.Cross trained as department Data Analyst and… Show more Coded city invoices for false security alarms, fire inspections, and other fees for payment daily.Monitored fire and security alarm activity through security vendor site as an administrator.Created purchase orders for security cage keys.Created purchase orders for security cage maintenance/repair.Researched cost of all: maintenance, repairs, and keys in order to remain as cost-effective as possible regarding vendor services.Cross trained as department Data Analyst and promoted in 3 months. Show less

Assisted with the review, analysis, and evaluation of unit cost and price data in contractor proposalsIdentified conditions, circumstances, and impacts connected with rate and acceptability of job progress relative to the work schedules.Developed company database for maintaining record of bid and job numbersAssisted with data analysis for bid proposals such as; markups, supplies cost, etc.Completed on-the-job training to acquire, exercise, and maintain knowledge of the duties… Show more Assisted with the review, analysis, and evaluation of unit cost and price data in contractor proposalsIdentified conditions, circumstances, and impacts connected with rate and acceptability of job progress relative to the work schedules.Developed company database for maintaining record of bid and job numbersAssisted with data analysis for bid proposals such as; markups, supplies cost, etc.Completed on-the-job training to acquire, exercise, and maintain knowledge of the duties inherent in the administration of company contracts and other contracts of similar complexity or of specific phases of more complex contracts such as addendums and bid proposalsAdministered payroll for up to 10 employeesMaintained company business accounts and bill pay through Peach Tree softwareMonitored employee certificates and licenses to ensure all remained up-to-dateAssisted with resolving cost and accounting issuesAssisted with contacting contractors to clarify issues on contractual requirements Show less