• Directed a $1.5M enterprise account portfolio, driving 15% Y/Y client retention improvement by ensuring seamless delivery through the customer lifecycle and aligning services with business goals.• Spearheaded shopper budget analysis for accounts exceeding $40M, delivering actionable ROI-driven insights that improved campaign efficiency.• Streamlined onboarding for new clients by implementing comprehensive training programs, leading to a 30% reduction in implementation time.• Collaborated with diverse teams across marketing, finance, and vendors to align on strategic objectives and deliver high-value analytics solutions.• Conducted executive business reviews to craft SOWs and service agreements and provided data-backed recommendations for upselling and cross-selling.• Enhanced client satisfaction by establishing standardized processes that improved service delivery and reduced response times by 20%.• Delivered an innovative analytics integration that resulted in a 25% increase in marketing ROI for a key client.• Built a dashboard in Tableau that reduced reporting errors by 40% and provided clear, actionable insights to non-technical audiences.• Identified cost-saving opportunities, resulting in $250K annual savings for a major account.

• Ran multiple concurrent projects, ensuring on-time delivery and adherence to quality benchmarks.• Cultivated relationships with clients through tailored communication and understanding their unique goals, achieving a 95% satisfaction rate.• Developed advanced reports and visualizations that revealed trends, supporting data-driven strategic decisions.

• Conducted systematic data analysis to reveal actionable insights that influenced strategic planning.• Designed research frameworks that increased trend detection accuracy by 30%.

• Guest Service Representative at Hyatt, Hilton, and Marriot properties• Farm Hand• Detassler• Caddie• Family IT Guy