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Experienced Vice President of Business Development with a demonstrated history of successful partnerships focused on the outsourcing/offshoring industry. Strong business development professional with over 20 years of exceptional performance in Customer Relationship Management (CRM), Digital Transformation, Customer Satisfaction, Customer Retention, and Sales Leadership.I am passionate about helping my clients with their CX & DX outsourcing strategy. My experience lends itself to close collaboration to create innovative solutions which results in positive business outcomes. At TELUS International, our culture is what differentiates us and fosters our spirited teamwork, drives our agile and lean thinking and inspires us to put our customers and the values of human connection first. We bring a caring culture to life, and that's why "it's different here." I invite you to learn more at https://telusinternational.comSpecialties:- Global contact center outsourcing, BPO- Digital transformation strategies (short & long term)- Sustaining brand loyalty & retention- Reducing total cost of ownership by utilizing the right balance of people, process and technology- Creating & enabling multi-channel communication strategies
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Vice President Of Business DevelopmentTelus Digital Jun 2014 - PresentVancouver, British Columbia, CaTELUS Digital (NYSE and TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions and other managed solutions. Fueling all stages of company growth, TELUS Digital partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. Learn more at: telusdigital.com.
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Senior Vice President, Business DevelopmentQualfon Sep 2013 - Jun 2014Qualfon aquired Center Partners in May of 2014. Qualfon is a contact center service provider with locations in the US, South America and the Philippines. Qualfon delivers a broad range of services including the use of insightful analytics, Six Sigma certified operations and experienced training delivery teams. They work within multiple industries including retail, financial services, consumer electronics, telecommunications and wireless services.
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Bpo - Business Development ExecutiveCapgemini Sep 2012 - Sep 2013Paris, France, FrCapgemini is a global leader in Outsourcing, Consulting, Technology and Local Professional Services with over 120,000 employees. Headquartered in Paris, France, Capgemini operates in more than 36 countries in North & South America, Europe, and the Asia Pacific region.As a leading global solution provider, Capgemini helps businesses implement growth strategies, leverage technology and drive through the power of partnership and collaboration. We bring over 20 years of experience in delivering outsourcing solutions to Fortune 100 firms with a global scale and the necessary industry expertise required to serve some of the largest and most successful companies in the world. -
Senior Director, Business DevelopmentConvergys Corporation Dec 2007 - Sep 2012Convergys is a global leader in relationship management. They deliver a broad range of customer management (call center), rating & billing systems, and back office (A/P, A/R, payment processing). These services are backed by technology, business analytics and consulting services that help create valuable relationships between our clients, their customers and their employees.
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Vice President Of Sales & MarketingResolution 2000 - 2005A fully integrated customer care and fulfillment provider for the network community. This included contact center services (voice, email, chat), web shopping cart/merchant account management and a highly efficient warehousing fulfillment & distribution center. Clients included; CBS, Viacom, A&E Television Networks and National Geographic.
Jim Mitchell Skills
Jim Mitchell Education Details
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Central Michigan UniversityGeneral
Frequently Asked Questions about Jim Mitchell
What company does Jim Mitchell work for?
Jim Mitchell works for Telus Digital
What is Jim Mitchell's role at the current company?
Jim Mitchell's current role is Vice President Customer Experience & Digital Innovation.
What is Jim Mitchell's email address?
Jim Mitchell's email address is ja****@****bal.net
What is Jim Mitchell's direct phone number?
Jim Mitchell's direct phone number is +163066*****
What schools did Jim Mitchell attend?
Jim Mitchell attended Central Michigan University.
What skills is Jim Mitchell known for?
Jim Mitchell has skills like Outsourcing, Crm, Business Development, Bpo, Leadership, Strategy, Call Centers, Solution Selling, Vendor Management, Management, Sales Management, Customer Experience.
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