Jiten Patel Email and Phone Number

Represent the customer service department as a critical stakeholder in projects by collaborating closely with other Strategic Operations Leads to mentor analysts, fostering a culture of continuous improvement, alignment with organizational goals, and high performance across the team.Project Lifecycle Management: Drive projects from ideation through implementation, ensuring alignment with strategic department requirements and collaborating with cross-functional teams to drive impactful outcomesStakeholder Communication & Reporting: Deliver clear and timely updates on project statuses, technology changes, and strategic initiatives, ensuring transparent communication and alignment across departments.

Represent the Customer Service Experience and Design department as a critical stakeholder in projects with agent-impacting business decisions, including serving as a student memberships subject matter expert.Coordinate and conduct extensive training for new hires ensuring the complete understanding of their responsibilities and company policies.Manage the coordination of numerous internal communication channels for eight customer service teams comprised of 400+ customer service representatives to ensure smooth and efficient operations.Administer the internal knowledgebase comprised of detailed pages and blogs regarding CS procedure, tools, systems and job-related FAQs to improve organizational efforts.

Hand-selected by the director to lead a team of 10 Counselors in planning, coordinating and executing a uniquely specialized program, managing all aspects of event operations such as price negotiation, transportation and logistics planning.Collectively supervised and mentored 550 advanced national and international high school students in a summer pre-college program while personally mentoring 18 individuals.Coordinated with other counselors to create 100+ unique educational/recreational programs and events for students with a limited $1000 budget allocation.Incorporated various ethnic student needs into programming and training with 21 other resident counselors.

Coordinated a faculty development seminar focused on further understanding and improving diverse student engagement efforts.Organized and planned strategic logistical arrangements for the global dialogue awareness project to assure on time and under-budget project completion.Transcribed up to 40 audio files from five previous student seminars to identify appropriate resources for educational enrichment.Developed and implemented creative program guides and pamphlets for 12 fellow students studying abroad in Fukuoka, Japan, to maximize their knowledge of critical benefits and features.