Currently working as a acting Team lead - Service Delivery & Support, handling a team of 8 people working on various technologies. Net, Java, SharePoint & Mobile Development. Expertize on Incident Management, Change Management, Problem Management. I have also worked as a BA for different projects, & I am a certified UI Path Business Analyst. Significant hands-on, extensive experience in development using Microsoft technologies for 7 years. Worked in teams of varied sizes and skill sets. Extensive hands-on experience using C#, ASP.NET MVC, ASP.NET, ADO.NET, SQL Server, Web APIs,OutSystems, UI Path.  Extensive hands-on experience using JQuery and AngularJS. Certified UI Path Developer & Business Analyst. , OutSystems professional & ITIL Foundation V3. Experience on gathering the requirements, Environment configuration. Excellent analytical, programming, trouble-shooting and problem solving abilities. Strong experience in managing the team in the technical aspect. Ability to effectively manage and lead a team. Highly motivated team player, individual contributor and fast learner with good programming skills. Received Schneider electric “Step Up” awards in recognition of my efforts in the successful completion of major projects. Dealing with different stake holders Catalog Management

 Handling a team strength more than 15 members. Supporting the team over telecom on resolving customer problems/enquiries related to email issues (Webmail and Client Email), modem or router issues(PPPoE Connection, Setting up routers – Linksys, netgear etc.), not connecting to the internet with HSI and Dialup service, Mcafee and Norton installation. Giving effective feedbacks and training them to improve on their metrics.  Helping the agents on the floor in using their application and AVAYA in an effective way & easier way via different powerpoint presentations & video presentations. Conducting sessions with the training batches about different metrics, how to achieve them once they hit the floor. Developed couple of softwares for the process in terms of helping the floor in achieving its different SLA’s.