Head dude. I made online classes on how to do dashboarding so you and your team can watch and learn on demand.

I love teaching people to fight in the city I love. We founded this place with the intent of doing things differently than a traditional martial arts school. We focus on our members aim to always improve customer experience, which means no annual contracts, no penalty fees and added amenities. We are in the martial arts industry, but really in the customer service business.

My job is to use marketing data to help my team make better business decisions so that my family and friends don't think I work at Olive Garden anymore.

Listen across marketing channels and departments to pain points and ideas and then fix the pain and make ideas reality

Responsible for working with Merchandising, coordinating several groups and making digital tools to get the right physical tools to customers

Dreaming the dream.JitsLab started with me watching Moneyball and realizing there were barely any stats on Brazilian Jiu Jitsu. I started to record my matches and my teammate's matches. Then I built a program in excel to mark what is happening throughout the match. Now there was data on my fighting technique.I showed two guys, who made this dream a reality and created a web app. Now, we have real users that are using JitsLab to analyze their fighting game and to improve themselves. My favorite part about this job is the daydreaming.

Responsible for scheduling media assets as well as brought analytics to compare media types by to get best ROI

Analyze customer data and perform modeling in order to bring value to our customers and to be innovators/leaders in the loyalty fieldDeveloped and manage model for projections of frequent flyer program in order to estimate future costs and support initiativesCollected business requirements for loyalty campaigns and manage implementation among key stakeholders

Teach and prepare undergraduate students for consulting undergraduate recruitment process, which has resulted in 100% of active students receiving offers for 2 years in a rowLead new market penetration by conducting workshops for an average of 50 people per workshop

Designed the IT organizational structure for a major airline, which has already resulted in 75% of the short term strategy in order to help deliver IT products more efficientlyGathered business requirements and set up the communication of a program management office for a large scale redemption platform for a major airline, which is projected to significantly increase the amount of customer mile redemptionCreated and managed the financial model for electronic ticketing program for a commuter rail company, which has resulted in a savings of $450,000 for a program and a decrease in forecast spend from actual spend by 20%Managed the communication for new reservation platform for a commuter rail company, which resulted in the escalation and mitigation of several key issues and risk

Built automated tool and algorithm for top 5 healthcare payer to identify synergies among several business requirements, which resulted in identification of $500M in savings across 75% of business requirements Segmented and analyzed 2011 portfolio projects for healthcare payer, which resulted in the growth of strategic investments from 26% to 32% and an increase in overall ROIManaged testing analytics for the launch of a new merchandise redemption revenue stream for a top 3 credit card company, which resulted in 1,794orders, 150K views and $360K in loyalty currency redemption on the first day

Managed and analyzed customer satisfaction data for sales team and identified risks, which contributed to a 12% increase in satisfaction scores and a response rate of 22% Taught sales team how to use internal programs in order to identify greater selling areas