Jonathan Ingram Email and Phone Number

After fifteen months, I was promoted to the HR Generalist at BankSouth Mortgage. In addition to my duties as an HR Associate, I took on additional responsibilities and assignments within our department and across the enterprise. I am currently the subject matter expert of our HCM/HRIS system, and I have completely streamlined our benefits, hiring and performance management processes to be more efficient and user friendly for the employees. BankSouth Mortgage encourages the use of technology, allowing me to use my tech-savvy skills to continuously look for improvements for the end user.I also play an active role in our Corporate Communications and Employee Focus Committees. Our primary goals are to increase employee engagement, improve employee recognition and encourage community outreach. Having a workforce that is predominately remote can make things interesting, but it allows me to be more innovative and engage my creative side. Whether I’m creating trivia contests, planning activities for various holidays, spotlighting an employee every week, or organizing volunteer projects, I enjoy getting everyone involved.

I served as the HR Associate at BankSouth Mortgage in our corporate Buckhead office. I assisted with the administration of the day-to-day operations of the human resources functions and duties. I worked closely with two additional colleagues to implement and deliver HR services to our team of 200 employees. This included talent acquisition, employment processing, health and welfare benefits, records management, employee relations and retention, performance management, AA/EEO compliance, and labor relations. I am constantly adhering to the ever-changing federal, state, and local legal requirements by studying existing and new legislation, anticipating legislation, and advising management on needed actions. In addition to the daily HR duties I performed, I worked on special projects to further enhance BankSouth Mortgage, both internally and externally. Being that HR is such a multi-faceted field, I am always seeking out opportunities to participate in additional educational opportunities and to network with professional HR organizations in order to share and stay up to date on HR best practices.

During my time at BB&T, I served as the Community Banking Branch Banker III at three different locations in Atlanta - Midtown, Downtown, and Buckhead. It was my responsibility to build and foster long-term relationships with clients. Therefore, I was consistently working to understand my client’s financial needs and proactively seek out additional financially-savvy opportunities. In addition to being the primary contact for account openings, I also supported all daily operations of the branch.

I served as the Sales & Service Representative III at the South Berkeley Lake location in Norcross, Georgia. This was a dual role position of selling the Bank’s services and processing traditional teller transactions. I assisted in acquiring new clients by actively selling consumer and business products and services. Not only did I market the Bank’s services in person, but also via telephone and written correspondence. I maintained an active prospect list by researching target market clients and small businesses in the area. In addition to meeting established goals, I opened new accounts and prepared documentation as necessary, ensuring that all new accounts were properly set up and processed. Whether I was performing routine maintenance on an account or selling a pre-approved credit product to a client, I always provided a high level of customer service.

I was promoted to the Lead Teller position at the only specialty store in Atlanta, One Atlantic. Being a limited facility store, I took complete ownership of each and every customer concern, even when the issue was outside the realm of my typical duties. I was the only employee at One Atlantic; therefore, I had to rely on my own expertise and knowledge to run the show!

I worked full-time as an International Teller at the Ansley Mall location in Midtown Atlanta. In addition to providing excellent service to my clients, I made it a priority to find the right solutions that benefited my clients financially. Not only did I perform standard US currency transactions, I also handled transactions involving foreign currency. I was in charge of placing all supply orders, as well as being the main point of contact when my colleagues needed a special order. From processing transactions to cross-selling banking products and services to meet my clients’ needs, I went above and beyond the call of duty to ensure that my Wells Fargo customers were completely satisfied.

I worked part-time at the newest location in Georgia at the Westside Urban Market. I was one of the lucky few to have the opportunity to open a store from scratch. From assisting the visual team in building whimsical and creative displays, to filling the entire store with our one-of-a-kind products, I did it all! Within a few months, I was given the title of Hardware Specialist for my store.

I worked as an Office Assistant for Live Oak Construction Supply, Inc. on a need basis. I performed various office tasks from organizing the office to improve efficiency and work flow to updating employee records. Most recently, I worked on a workplace drug and alcohol policy that was added to the employee handbook. In addition to these roles, I also performed basic duties such as filing, data entry, and answering phones.

I worked part-time for the leading natural and organic grocer in the world! More importantly, my store (Midtown) was one of the top grossing stores in the South. I performed all customer service functions, which included assisting customers during the checkout process, performing all cash register functions, or occasionally working at the customer service desk. Also, I am one of a few team members who was allowed access and the opportunity to work in the cash office. I performed the daily cash office procedures including accounting responsibilities, maintaining control of cash levels on hand and identifying and preventing losses. I compiled statistical, financial, accounting and auditing reports pertaining to the sales of my store.