Jonathan Thomas Email & Phone Number

United States

St. Louis, MO, US

As a UX Researcher and Strategist at Petivity (https://www.petivity.com/), a Purina brand, I have an exciting role in shaping the user experience of a leading pet-focused IoT devices. Petivity connects pet owners, provides valuable resources, and offers a range of products and services to enhance the well-being of pets. In this position, I am responsible.

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• Conducting a heuristic evaluation for a direct-to-consumer online fishing tackle business's new website involved in-depth discussions on key performance indicators such as website traffic, task completion rates, and.
• Providing consulting services to a startup specializing for an AI shopping assistance, entailed defining detailed personas and mapping out comprehensive shopping journeys tailored to different emotional contexts. This.

New Brunswick, NJ, US

During my time at Johnson & Johnson, I entered a dynamic period marked by pivotal transformations, including the spin-off of the consumer brand Kenvue, a corporate shift towards agile methodologies, the dissolution of the traditional J&J Design team, and the establishment of a groundbreaking Experiential Design team.My initial task involved assessing the.

New York, US

I orchestrated a transformative journey that reshaped the organization's trajectory. Leading a diverse, global team of 15 experts spanning Europe, South America, and the USA, I fostered a collaborative environment conducive to innovation and excellence.Tasked with harmonizing disparate systems following two acquisitions, I spearheaded the development of a.

New York, US

I initiated a transformative shift towards a user-centered design ethos, embedding evaluative research into the fabric of our product development process. By establishing standardized blueprints and templates, I empowered agile teams to conduct lightweight research activities, fostering a culture of continuous feedback and iteration.Spearheaded the.

New York, US

New York, New York, US

• Reimagined the existing global corporate banking web portal experiences, establish global and regional personas, produce journey maps on numerous consulting engagements for Citi Banks’ Commercial and Institutional.
• Crafted mixed-methods research plans incorporating stakeholders objectives & existing product insights
• Facilitated global research study across North America, Central America, India, East and Southeast Asia
• Lead open-ended contextual inquiries followed by an agile design cycle with iterative concept usability studies
• Synthesized & analyzed research insights, formulating journeys to be used in collaborative innovation sessions, iterative design and product development
• Serving Citi as a member of Solstice (now Kin + Carta) digital transformation agency

Basking Ridge, NJ, US

• Managed contextual study for alpha testing a new geofencing mobile application, worked with vendor to build unmoderated multistage studies
• Established a roadmap to better track user activity through improved analytics that align with KPIs
• Serving Verizon as a member of Artech Information Systems LLC

• Teaching bootcamp courses designed to engage professionals, aspiring designers and novices interested in User Experience and Design Thinking practices
• Topics covered: design thinking process, problem definition, sketching, prototyping, app flow, user testing, interviewing, iterative design
• See comment section for STUDENT TESTIMONIAL https://www.meetup.com/Central-NJ-Design-Meetup/events/240538629/?read=1&_xtd=gatlbWFpbF9jbGlja9oAJDZiODMyYzliLTFiMzYtNGY5NS04NzgyLTE0MWJjODQxN2NlMg&_af=event&_af_eid=240538629

• Partnered with non-profit organizations to translate executive visions into actionable design concepts, aligning visual assets with organizational goals and audience needs to drive impactful communication and engagement.
• Provided guidance and direction to development teams in the creation of user interface (UI) design, fostering seamless collaboration between design and development disciplines to enhance user experience and product.
• Developed and implemented a robust growth strategy for startup ventures, resulting in a substantial expansion of their customer base and enhanced market penetration.
• Designed and executed a comprehensive digital marketing framework, integrating advanced analytics to measure performance against key performance indicators (KPIs) and aligning them with the organization's value.

Newark, NJ, US

• Division of Biomedical and Health Sciences - Dept of Research in Virtual Environments & Rehabilitation Sciences
• Working with an AR prototype targeting physical therapy for post stroke victims
• Developed a comprehensive research plan that seamlessly integrates contextual inquiry and product usability research
• Executed nine usability studies with a keen focus on task completion, engaging a diverse group of 18 participants, including both clinicians and patients
• Conducted quantitative data analysis employing the System Usability Scale (SUS), leading to insightful usability rating
• Presented a succinct summary of research findings, accompanied by interface recommendations, to both stakeholders and developers

Roseland, New Jersey, US

• Working with ADP ventures on their first direct to freelancers mobile application to: manage income, estimate taxes, track expenses, access to health insurance and financial planning services through an in-app.
• Performed heuristic evaluation on application which lead to: refined analytics tracking on core feature workflow, uncovered PII tracking violating Google analytics terms of service and was rectified with developers.
• Modernized diary study to be utilized by on-the-go independent contractors (gig economy) with next generation Platform-as-a Service applications
• Recruited market research participants to participate in diary study research with strategic plan to assess usability in order to validate customer value proposition
• Identified opportunity to assess company value proposition for benefits marketplace utilizing filters and navigation to inform product team of customers most desired benefits prior to purchase conversion
• Engaged with marketing team to align research efforts for product launch campaign with interested partner Uber

New Brunswick, NJ, US

New Brunswick, NJ, US

• Oversee IT consulting services for NJ municipalities
• Fostered a positive experience for support services provided as the primary contact for supporting a wide array of end users, from University faculty and staff, to municipal government employees and elected.
• Communicated with clients on a regular basis regarding phases of work, action plans for tasks and projects, and status of each contribution from the IT team in order to meet deadline requirements
• Created and facilitated successful training courses for software services, such as Google Apps for Education
• Worked with all areas of IT to create a central information repository to allow both technical and non-technical members of the population an area to view technical documentation, such as application installation.
• Fulfilled managerial responsibilities for full time and part time staff as well as student employees

New Brunswick, NJ, US

Traveled among on- and off-campus client offices to provide maintenance and project implementation for hardware installations and technology support. Also support for client municipalities and serviced all personal computers, servers, network, and infrastructure needs.

• Perform a full digital experience evaluation by conducting User Research, Business Analysis, Interaction Design, Information Architecture, Visual Design, Content Strategy and UX strategy
• Increased Revenue Generators through community interactions, educating the public with focus on responding to reported incidents, combat negative perceptions and provided non-technical solutions for fund raising
• Improved Digital Presence through information architecture, navigation, administrative updates, store front and combat information overload
• Enhanced Community Engagement by including social networking links for easy sharing, created bi-directional traffic with all social networking accounts, built communities through cross posting with similar.

Piscataway, New Jersey, US

• Performed a comprehensive Business Analysis, Branding and Marketing Assessment as well as an Industry Investigation while developing persona’s representing current and potential customers. Used this information to.
• Brought easily recognizable personal benefits to the forefront of most visible advertising resources.
• Established clarity, and provided examples, for the range of target customers
• Unified branding, logos and message across all marking materials

Lake Oswego, Oregon, US

• Developed tablet application proof of concept design based on an audience-centered approach that is based on the needs of the students and parents who will be using the system
• Performed Contextual Inquiry on the problem at hand starting with a: mind map, journey map and system map. Followed by interviews and questionnaires on the Rutgers New Brunswick student population about their college.
• Produced persona’s and storyboard in order to visualize customer journey from problem, to solution and product value
• Developed Concept Sketches used as building blocks for Wireframe Prototyping
• Usability testing, determined prototype strengths and refinement opportunities

Masters Of Business & Science, User Experience Design

Bachelor'S Degree, Information Technology And Informatics