Jonathan Thomas

Jonathan Thomas Email and Phone Number

Applying mixed methods research to understand business needs, define problem space, empathize with everyone, measure appropriately and responsibly. @ Nestlé Purina North America
Jonathan Thomas's Location
St Louis, Missouri, United States, United States
Jonathan Thomas's Contact Details

Jonathan Thomas personal email

About Jonathan Thomas

Jonathan brings a wealth of experience across numerous industries spearheading human centered design and digital transformations. With a robust professional background spanning 15 years in professional services and over 8 years dedicated to user experience roles, he possesses a keen insight for cultivating a people-focused approach across both products and services. His proficiency lies in unveiling problem spaces within business objectives, standard operating procedures, user needs, and technology. Thereby establishing a framework to elevate processes and communications that significantly impact both employees and customers.Recognizing that the catalyst for change begins with a nuanced understanding of both rational motivators and behavioral observations, Jonathan excels at disentangling the connective tissue between people, processes, and systems. This enables cross-functional teams to collaboratively devise innovative solutions for highlighted problem spaces, drawing from a shared knowledge base. His sustained engagement with employees and customers serves to validate that new ideas will trend in a desired direction, resulting in the reduction of workflow friction and the creation of intuitive and delightful experiences that, in turn, enhance brand perception.Jonathan's strength lies in defining strategies that navigate challenges and generate powerful value through creative ideas and collaborative problem solving. His holistic approach to problem-solving and commitment to cultivating positive experiences make him a valuable asset to any team or project.

Jonathan Thomas's Current Company Details
Nestlé Purina North America

Nestlé Purina North America

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Applying mixed methods research to understand business needs, define problem space, empathize with everyone, measure appropriately and responsibly.
Jonathan Thomas Work Experience Details
  • Nestlé Purina North America
    Sr Specialist, Ux Research & Strategy
    Nestlé Purina North America Jul 2024 - Present
    St. Louis, Mo, Us
    As a UX Researcher and Strategist at Petivity (https://www.petivity.com/), a Purina brand, I have an exciting role in shaping the user experience of a leading pet-focused IoT devices. Petivity connects pet owners, provides valuable resources, and offers a range of products and services to enhance the well-being of pets. In this position, I am responsible for conducting user research to gain deep insights into the needs, behaviors, and preferences of pet owners. By employing various research methodologies such as usability testing, surveys, and interviews, I uncover valuable insights that inform the development and enhancement of Petivity's product experiences, services, and digital experiences. As a UX strategist, I collaborate closely with cross-functional teams including designers, developers, and product managers to translate research findings into actionable strategies. My expertise in understanding user needs and motivations guide the creation of intuitive and engaging user experiences that resonate with pet owners. My role also involve identifying opportunities for innovation and improvement within the Petivity platform. By staying up-to-date with industry trends and best practices, I contribute to the continuous evolution of Petivity's user experience, ensuring it remains at the forefront of pet-related products. With my passion for user-centered design and my ability to bridge the gap between user needs and business goals, I play a pivotal role in shaping the future of Petivity and creating meaningful experiences for pet owners worldwide.
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  • Freelance (Self Employed)
    Senior Ux Consultant
    Freelance (Self Employed) Jan 2024 - Sep 2024
    Ie
    • Conducting a heuristic evaluation for a direct-to-consumer online fishing tackle business's new website involved in-depth discussions on key performance indicators such as website traffic, task completion rates, and strategies for analytics implementation. By analyzing user interactions and identifying usability issues, I tailored recommendations to enhance user experience and optimize website performance.• Providing consulting services to a startup specializing for an AI shopping assistance, entailed defining detailed personas and mapping out comprehensive shopping journeys tailored to different emotional contexts. This included delineating distinct shopping scenarios, such as shopping for outfits for weddings versus funerals, to ensure the AI-driven shopping platform effectively catered to users' diverse needs and emotional states.
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  • Career Break
    Health And Well-Being
    Career Break Jun 2023 - Jan 2024
  • Johnson & Johnson
    Sr Ux Strategist & Researcher
    Johnson & Johnson Oct 2022 - May 2023
    New Brunswick, Nj, Us
    During my time at Johnson & Johnson, I entered a dynamic period marked by pivotal transformations, including the spin-off of the consumer brand Kenvue, a corporate shift towards agile methodologies, the dissolution of the traditional J&J Design team, and the establishment of a groundbreaking Experiential Design team.My initial task involved assessing the digital product landscape within the Quality, Compliance, and Laboratory (QCL) division to strategically deploy future UX practitioners across over 60 digital tools. Engaging with senior product managers, I developed a comprehensive rubric evaluating factors such as user base, usage frequency, development roadmap, existing UX methodologies, and product status. Presenting my findings to the VP of QCL and Directors, I proposed a model where a select team of seasoned designers could effectively support 29 digital products, embedded within product teams on a quarterly rotation. This presentation resonated with QCL leadership, prompting their commitment to securing $2 million in UX resources to complement the $29 million portfolio budget.Subsequently, I assumed responsibility for supporting the J&J “Comet” team on a five-year endeavor to tailor a new Quality Event Management System (QEM - QMS) provided by ComplianceQuest, a Salesforce vendor, for pharmaceutical products. Joining the Change Control (CC) team during the software requirements definition phase, I facilitated the integration of user feedback into the design process by orchestrating a usability study on a digital prototype. This initiative aimed to explore novel interfaces and workflow concepts, ensuring user-centricity at every stage of development.Methods: In-depth interviews, survey design, rapid prototyping, usability study.Tools: Miro, UX Pin, Microsoft suite, Zoom.
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  • Symphony
    Head Of Ux & Product Design
    Symphony May 2021 - Jul 2022
    New York, Us
    I orchestrated a transformative journey that reshaped the organization's trajectory. Leading a diverse, global team of 15 experts spanning Europe, South America, and the USA, I fostered a collaborative environment conducive to innovation and excellence.Tasked with harmonizing disparate systems following two acquisitions, I spearheaded the development of a unified design system. This cohesive framework not only streamlined operations but also elevated Symphony's brand identity in the competitive landscape.Moreover, I championed the creation of meticulously tailored personas and user journeys, aligning our efforts with the evolving needs of an expanding market segment. By instilling a human-centered approach across the product life cycle, we ensured that every solution resonated with end-users, enhancing satisfaction and loyalty.One of our most impactful initiatives was the establishment of an accessibility program. By shifting the company culture towards inclusive design, we transcended mere compliance and embraced a proactive stance in building products accessible to all. This commitment not only widened our audience but also reinforced Symphony's reputation as a socially responsible innovator.In addition, I pioneered workshops as a service, fostering cross-functional collaboration and ideation among diverse teams. This facilitated synergy between product managers, engineers, architects, researchers, and designers, driving creativity and efficiency.Furthermore, my representation on the intellectual property committee underscored the critical role of design in safeguarding Symphony's innovations. By advocating for design-centric patents and trademarks, we fortified our competitive edge and our position as industry leaders.Leveraging insights from strategic partnerships such as Greenwich, I provided invaluable market direction, informing our product value propositions and ensuring alignment with emerging trends.
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  • Symphony
    Director Of Ux Research
    Symphony Jan 2020 - May 2021
    New York, Us
    I initiated a transformative shift towards a user-centered design ethos, embedding evaluative research into the fabric of our product development process. By establishing standardized blueprints and templates, I empowered agile teams to conduct lightweight research activities, fostering a culture of continuous feedback and iteration.Spearheaded the implementation of UX estimation at the early stages of product development, enabling accurate forecasting of resources required for new business strategies and product concepts. Through innovative approaches such as progressive disclosure nudges and built-in product user guides, I enhanced product learnability and feature discoverability, driving user engagement and satisfaction.One of my notable achievements was the creation of the first comprehensive journey map for Security Settlements in the trade life-cycle, spanning multiple firms and persona types. This initiative not only raised stakeholder awareness but also provided invaluable insights for fulfilling our mission to be the preferred trade break resolution tool in financial services.Optimized UX research tools and processes, I streamlined efficiency and accelerated the synthesis and organization of research findings. Leveraging secondary research from strategic partners like Greenwich, I provided clear market direction for new product value propositions.Established Symphony's first global UX research team, implementing a mixed-methods approach to uncover actionable insights from diverse markets. These insights influenced both long-term strategic planning and immediate product design iterations, driving continuous improvement and innovation.Facilitating the integration of voice of the customer research with existing NPS data, enhancing satisfaction and usability through alpha and beta pilot groups for version 2.0.Significantly reduced the cost of research software by nearly 70%, maximizing our resources without compromising on quality or efficiency.
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  • Symphony
    Sr. Ux Researcher
    Symphony Feb 2019 - Jan 2020
    New York, Us
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  • Citi
    Sr. Ux Researcher
    Citi Nov 2017 - Jan 2019
    New York, New York, Us
    • Reimagined the existing global corporate banking web portal experiences, establish global and regional personas, produce journey maps on numerous consulting engagements for Citi Banks’ Commercial and Institutional clientele• Crafted mixed-methods research plans incorporating stakeholders objectives & existing product insights• Facilitated global research study across North America, Central America, India, East and Southeast Asia• Lead open-ended contextual inquiries followed by an agile design cycle with iterative concept usability studies• Synthesized & analyzed research insights, formulating journeys to be used in collaborative innovation sessions, iterative design and product development• Serving Citi as a member of Solstice (now Kin + Carta) digital transformation agency•
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  • Verizon
    Ux Researcher
    Verizon Sep 2017 - Nov 2017
    Basking Ridge, Nj, Us
    • Managed contextual study for alpha testing a new geofencing mobile application, worked with vendor to build unmoderated multistage studies• Established a roadmap to better track user activity through improved analytics that align with KPIs• Serving Verizon as a member of Artech Information Systems LLC•
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  • Human Experience Systems
    Design Thinking / Ux Instructor
    Human Experience Systems May 2017 - Nov 2017
    • Teaching bootcamp courses designed to engage professionals, aspiring designers and novices interested in User Experience and Design Thinking practices• Topics covered: design thinking process, problem definition, sketching, prototyping, app flow, user testing, interviewing, iterative design• See comment section for STUDENT TESTIMONIAL https://www.meetup.com/Central-NJ-Design-Meetup/events/240538629/?read=1&_xtd=gatlbWFpbF9jbGlja9oAJDZiODMyYzliLTFiMzYtNGY5NS04NzgyLTE0MWJjODQxN2NlMg&_af=event&_af_eid=240538629•
  • Freelance / Self-Employed
    Ux Consultant
    Freelance / Self-Employed May 2017 - Nov 2017
    • Partnered with non-profit organizations to translate executive visions into actionable design concepts, aligning visual assets with organizational goals and audience needs to drive impactful communication and engagement.• Provided guidance and direction to development teams in the creation of user interface (UI) design, fostering seamless collaboration between design and development disciplines to enhance user experience and product usability.• Developed and implemented a robust growth strategy for startup ventures, resulting in a substantial expansion of their customer base and enhanced market penetration.• Designed and executed a comprehensive digital marketing framework, integrating advanced analytics to measure performance against key performance indicators (KPIs) and aligning them with the organization's value proposition, thereby optimizing marketing effectiveness and ROI.•
  • Rutgers New Jersey Medical School
    Ux Researcher
    Rutgers New Jersey Medical School Apr 2016 - May 2017
    Newark, Nj, Us
    Division of Biomedical and Health Sciences - Dept of Research in Virtual Environments & Rehabilitation Sciences• Working with an AR prototype targeting physical therapy for post stroke victims• Developed a comprehensive research plan that seamlessly integrates contextual inquiry and product usability research• Executed nine usability studies with a keen focus on task completion, engaging a diverse group of 18 participants, including both clinicians and patients• Conducted quantitative data analysis employing the System Usability Scale (SUS), leading to insightful usability rating• Presented a succinct summary of research findings, accompanied by interface recommendations, to both stakeholders and developers•
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  • Adp
    Ux Researcher & Strategist
    Adp Sep 2016 - Feb 2017
    Roseland, New Jersey, Us
    • Working with ADP ventures on their first direct to freelancers mobile application to: manage income, estimate taxes, track expenses, access to health insurance and financial planning services through an in-app marketplace• Performed heuristic evaluation on application which lead to: refined analytics tracking on core feature workflow, uncovered PII tracking violating Google analytics terms of service and was rectified with developers during daily standups, and identified confusing infographics that was rectified with guerilla user research. • Modernized diary study to be utilized by on-the-go independent contractors (gig economy) with next generation Platform-as-a Service applications• Recruited market research participants to participate in diary study research with strategic plan to assess usability in order to validate customer value proposition• Identified opportunity to assess company value proposition for benefits marketplace utilizing filters and navigation to inform product team of customers most desired benefits prior to purchase conversion• Engaged with marketing team to align research efforts for product launch campaign with interested partner Uber• Serving ADP as a member of Diversant LLC•
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  • Rutgers University
    Ux & Product Manager
    Rutgers University Aug 2014 - Aug 2016
    New Brunswick, Nj, Us
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  • Rutgers University
    It Customer Experience Manager
    Rutgers University Nov 2008 - Aug 2014
    New Brunswick, Nj, Us
    • Oversee IT consulting services for NJ municipalities• Fostered a positive experience for support services provided as the primary contact for supporting a wide array of end users, from University faculty and staff, to municipal government employees and elected officials:1. Developed technology life cycles for desktops, servers and networking equipment which created a more reliable computing infrastructure as well as provided future budgetary estimates.2. Interfaced with client business administration and department heads to develop needs based solutions when addressing technology upgrades and life cycle replacement of aging technology3. Take lead in project managing, planning and coordinating implementation of new or replacement technological infrastructure services (servers, network devices, etc)4. Developed and planned, with business administrator's, life cycle replacement of aging technology5. Managed the front-end support operation, approximately 800 individuals, 1000+ desktops, laptops and mobile device across 35 locations spread through NJ6. Oversaw call center operations for one of the University's primary Learning Management System for all faculty, students and staff7. Acted as first responder to remedy all IT related emergencies• Communicated with clients on a regular basis regarding phases of work, action plans for tasks and projects, and status of each contribution from the IT team in order to meet deadline requirements• Created and facilitated successful training courses for software services, such as Google Apps for Education• Worked with all areas of IT to create a central information repository to allow both technical and non-technical members of the population an area to view technical documentation, such as application installation documents, inventory control documents and FAQs• Fulfilled managerial responsibilities for full time and part time staff as well as student employees
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  • Rutgers University
    Unit Computing Specialist
    Rutgers University May 2005 - Nov 2008
    New Brunswick, Nj, Us
    Traveled among on- and off-campus client offices to provide maintenance and project implementation for hardware installations and technology support. Also support for client municipalities and serviced all personal computers, servers, network, and infrastructure needs.
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  • New Jersey Society For The Prevention Of Cruelty To Animals (Njspca)
    Ux Consultant
    New Jersey Society For The Prevention Of Cruelty To Animals (Njspca) Jun 2015 - Aug 2015
    • Perform a full digital experience evaluation by conducting User Research, Business Analysis, Interaction Design, Information Architecture, Visual Design, Content Strategy and UX strategy• Increased Revenue Generators through community interactions, educating the public with focus on responding to reported incidents, combat negative perceptions and provided non-technical solutions for fund raising• Improved Digital Presence through information architecture, navigation, administrative updates, store front and combat information overload• Enhanced Community Engagement by including social networking links for easy sharing, created bi-directional traffic with all social networking accounts, built communities through cross posting with similar organizations therefore increasing visibility•
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  • Rutgers Professional Science Master'S Program
    Ux Consultant
    Rutgers Professional Science Master'S Program Jul 2014 - Aug 2014
    Piscataway, New Jersey, Us
    • Performed a comprehensive Business Analysis, Branding and Marketing Assessment as well as an Industry Investigation while developing persona’s representing current and potential customers. Used this information to establish creative structure and design for the poster• Brought easily recognizable personal benefits to the forefront of most visible advertising resources. • Established clarity, and provided examples, for the range of target customers• Unified branding, logos and message across all marking materials•
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  • Unigo Group
    Ux Consultant
    Unigo Group Mar 2013 - Apr 2013
    Lake Oswego, Oregon, Us
    • Developed tablet application proof of concept design based on an audience-centered approach that is based on the needs of the students and parents who will be using the system• Performed Contextual Inquiry on the problem at hand starting with a: mind map, journey map and system map. Followed by interviews and questionnaires on the Rutgers New Brunswick student population about their college selection process as well as prospective college students and their parents• Produced persona’s and storyboard in order to visualize customer journey from problem, to solution and product value• Developed Concept Sketches used as building blocks for Wireframe Prototyping• Usability testing, determined prototype strengths and refinement opportunities•
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Jonathan Thomas Skills

Writing Os X New York City Consulting Help Desk Support Market Workforce Development Strategist Technical Training Local Government User Experience Community Customer Oriented Interaction Design Agile Methodologies Competitive Analysis Front End Customer Service Training Idea Generation Executive Positions Persona Creation Executive Support Content Strategy Product Management Surveymonkey Organizational Structure Databases Accessibility Municipalities Https Management Design Science Desktop Computers Hiring Leadership Interview Skills Monitors Agile Wireframing Photoshop Networking Troubleshooting Business Services Client Liaison Google Apps Team Leadership Performance Appraisal Identities Data Processing Navigation Map Vps Government Contracting Strategy Google Branding Learning Management Systems It Consulting Customer Insight Deloitte Training Editing Concept Generation Customer Service Agile Ux Surveying Refinement Project Management Product Development Research Stakeholders User Experience Design Campaigns Couple Concepts Information Technology Social Media Animals Jersey User Experience Testing C Sketching Graphic Design Manage Client Relationships Evaluations Qualtrics Agile Environment Applications Web Design Persona Style Guides Data Analysis Business Analysis Modeling Contextual Inquiry Customer Service Management Customer Needs Scientific Evolve End User Training Usability Workshops Suite Customer Product Mbs Axure Interactive Advertising Marketing Design Thinking Array Desktop Administration Technical Support Project Planning Measurements Health Sciences Infrastructure Services Information Architecture Empathy Analytics Customer Product Training Laptops Servers Linkedin Websites User Interface Customer Experience Banners Visual Design Eagle Scout Art Illustrator Invision Manage Client Portfolio Ux Research Storyboarding Wireframes Graphics Usability Testing Forms Productivity Improvement Adp Payroll Software Online Moderation Focus Groups Hardware Support Blending Interviews Instructional Design User Research Morae Adobe Creative Suite Automatic Coordinated Performance Management Prototype Contextual Research

Jonathan Thomas Education Details

  • Rutgers University
    Rutgers University
    User Experience Design
  • Rutgers University
    Rutgers University
    Information Technology And Informatics

Frequently Asked Questions about Jonathan Thomas

What company does Jonathan Thomas work for?

Jonathan Thomas works for Nestlé Purina North America

What is Jonathan Thomas's role at the current company?

Jonathan Thomas's current role is Applying mixed methods research to understand business needs, define problem space, empathize with everyone, measure appropriately and responsibly..

What is Jonathan Thomas's email address?

Jonathan Thomas's email address is th****@****ail.com

What schools did Jonathan Thomas attend?

Jonathan Thomas attended Rutgers University, Rutgers University.

What are some of Jonathan Thomas's interests?

Jonathan Thomas has interest in Politics.

What skills is Jonathan Thomas known for?

Jonathan Thomas has skills like Writing, Os X, New York City, Consulting, Help Desk Support, Market, Workforce Development, Strategist, Technical Training, Local Government, User Experience, Community.

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