Joshua Walton Email & Phone Number

Lancaster, Ca, Us

United States

Designed and implemented comprehensive training programs across various departments, resulting in a 82% increase in employee performance and engagement and a 90% reduction in support tickets for multiple self-service applications.Conducted organizational needs assessments to identify skill gaps and develop targeted learning solutions that align with business goals.Managed the end-to-end process of training delivery, including creating instructional materials, facilitating workshops, and utilizing e-learning platforms.Collaborated with senior leadership to align training initiatives with strategic objectives and ensure the effective allocation of resources.Evaluated the effectiveness of training programs through metrics and feedback, making data-driven improvements to enhance learning outcomes.Led a small global team of training specialists, providing guidance, support, and professional development opportunities to ensure high-quality program delivery.

Burbank, California, United States

Creation, testing and implementation of E-learning modules. Adaptation of current courses into E-Learning modules for use in New Hire Orientation.Live and blended facilitation to a global audience.Blended use of JavaScript and Adobe Captivate to enable highly interactive instructor led sessions via Adobe Connect.Creation , testing and implementation of Instructor Led courses for both, virtual and face to face learning sessions.Workday LMS/HCM Administrator.

United States

On-boarding and training of in-person and virtual classes including new hire training, product training, systems training and leadership training.Creation of gamified learning courses and training tools designed in various programming languages for use with virtual classrooms.Creation of reporting tools for use nationally by trainers to provide access to information specific to their assigned districts.Up-skill and continuing education of existing management and consultants to drive sales and customer service.Created visually impactful dashboards by using pivot tables and index/match formulas to extract and compile data to identify KPIs and transform raw data, increasing efficiency by up to 90%.Created simulation based trainings systems for tools that did not have a training environment for use in class.

United States

Onboarding and training of work at home and in-house consultants in multiple verticals with a pass rate of 99%.Creation of eLearning courses using Epiplex and Adobe Captivate to design captivating and engaging scenario based training modules and enhancements.Management of consultant performance including oversight of timecards, attendance, phone metrics, QA, NPS, CSAT and sales.Upskill and continuing education of existing management and consultants to drive NPS and issue resolution.Created visually impactful dashboards by using pivot tables and index/match formulas to extract and compile data to identify KPIs and transform raw data, increasing efficiency by up to 90%.Automated the extracting of data from client databases, including Excel/Access and MSSQL, for analysis of KPIs.

Lancaster, California

Commercial Insurance Sales & ServiceProspecting & Cold CallingLead GenerationSpecialized in Workers Compensation and Business Owners Policies

Valencia, California

Commercial Insurance Sales & ServiceProspecting & Cold CallingLead GenerationSpecialized in Workers Compensation and Business Owners Policies

Massage Therapy/Therapeutic Massage

Insurance