Ensuring the achievement of revenue targets and customer service goals, besides being responsible for managing the relationship with travel agencies in Uganda verticals.Developing and pursuing new sales prospects, sales data analysis, monitoring airline performances and making necessary recommendations to related internal stakeholders on the scope of expanding sales volumes in UgandaIdentifying new business opportunities and represent the organization at official functions and networking events as well

Opening sales and marketing team with a vision, zeal and purpose to grow the brand and increase on return of investment.Passionate about sales, bullet proof positivity, mental endurance, bold thinking and sharp focusBuild the Brand, Build awareness, Create Need, New Acquisitions, Facilitate planning and preparation for conference and related services, Online marketing and business inquiry.

FUNCTIONS:• Secure orders from existing and prospective customers through a relationship-base approach.• Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs.• Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned account segment to generate new business for the organization’s products/services.• Makes telephone calls and in-person visits and presentations to existing and prospective customers.• Research sources for developing prospective customers and for information to determine their potential.• Develops clear and effective written proposals/quotations for current and prospective customers.• Expedites the resolution of customer problems and complaints.• Coordinate sales effort with marketing, sales management, accounting, logistics and technical service groups.• Analyze the market’s potential and determine the value of existing and prospective customersvalue to the organization.• Create and manage a customer value plan for existing customers highlighting profile, share and value opportunities.• Identifies advantages and compares organization’s products/services.• Plan and organize personal sales strategy by maximizing the Return on Time Investment for theterritory/segment.• Supply management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.• Keep abreast of product applications, technical services, market conditions, competitive activities,advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.• Participates in trade shows and conventions.

Key Achievements and Responsibilities Devise registration process and tariff re- structuring increasing platform users with favorable pricing.Developing targeted marketing strategies. Robust prospect identification driving retailer growth.Setting measurable targets for Franchise managers and their RepsEnsuring Sales Agents and Distributors adequately represented our award winning product.Delivering a high level of after-recruitment care to gain feedback, identify and resolve any issues with the provision of service, and build trusting and long-term relationships. My role also consisted of writing and presenting management reports, and taking part in territory visits in order to market and grow our product, analyze the competition and acquire new leads

Purpose of the Role:To develop and nourish the core of warid pesa through super agency financial health maintenanceTo manage all corporate accounts with in my area of operation, that is mid west regionTo offer training to all system users and also familiarize them with the structural operations and financial execution with on time report analysisTo manage the brand and strengthen its core existence amidst the stress and strain of the market with the already existing competitors.To market and offer support services to other none corporate service users, like the external retailers and customers and also within the corporate accounts to enable good service delivery.To assist with online help in case of system disturbances or queries that may ariseTo strengthen the security within the system with the shareholders through password safety.To facilitate addition support with every improvement in the system and also suggest on given service changes.

Purpose of the RoleTo do public relations for the magazine through marketing the brand it represents as per what other publications or related magazines offer.To improve on the readership and the share in the market through subscriber identification and sign up.To identify potential advertisers and work out a plan on how best we can bring their product out on the market.Participate in identifying agents who we can deal with in making sure that the magazine is given proper place for convenience in case someone wanted to get a copy.Carry out other assigned roles like timely delivery of magazines to clients and businessesat the end of the month.To champion the brand in all other social exchanges through sponsorship of given positioning events and related corporate responsibilities.Identify gaps in the high end market and utilize it to our advantage.

Purpose of the Role:To deliver exceptional retail business performance through excellent guest servicing, lead generation and hospitality processing in the hotelUndertake end to end cahier duties as well as managing timely cash evacuation and balancing of till ensuring excellent guest service at the counter.Undertaking the entire end to end front desk duties like making bookings and correspondences with partner properties, travel arrangements and handle in time appointments, briefing and updates, logistics, checking guest details and filling in appropriately, checking in and out, inform guests about services and hotel functionalityParticipate in the hotel sales initiatives by effectively lead generationParticipate fully to ensure that the starwood standard is not compromised.Carry out administrative assignments and Identify when and where to refer guests when in need for delivery of specialist advice.Own and manage guest queries and complaints by taking ownership and resolving in a timely manner.Delivering world class guest service practices and ensure adherence to Starwood service standards.Team Working:Working with supervisors to deliver exceptional performanceShare knowledge experience and best practice with other team members or shift membersProvide cover for other Guest Advisors when required.Self:Agree performance development objectives with the supervisor.Pursue self development to increase personal effectiveness, acknowledging strengths and area for development.Behavior:Drive performanceBuild pride and passionDelight GuestsExecute at speed with accuracyProtect and enhance the brand (Sheraton)Grow talent and capability

Purpose of Role:To effectively handle incoming calls from prepaid (mobile) & all other customer types in accordance with the defined quality standards.Provide a high level of customer service as defined by: a positive attitude, an efficient and adaptable approach, a polite, caring and professional telephone manner.Provide advice and educate customers on MTN related products & services.To utilize appropriate CS systems, processes and procedures to support work.Capture accurately all relevant information on customer interactions in the notepad.To resolve customer queries at first Point of contact.To ensure that customer issues are escalated as deemed appropriate.To meet performance goals and objectives.To ensure that you live the brand values in your dealings with customers and colleagues.To take on extra responsibilities and duties as required.

Responsible for carrying out fieldwork tours to different areas to access livelihoodIn relation to health living i.e. garbage disposal, market tidiness, home visits and School visits.Follow up on child protection and care as a duty of parents, I was mainly involved in following up cases related to child mistreatment and isolation.Inspection of students under adult education (FAL) Functional Adult Literacy program Together with the development officer we inspected the way students felt and coped up in class plus analyzing any support needed by them.

in Concern for the Girl-ChildDuties:Carry out secretarial support workMade follow ups on child attendance in near by partner school with in NtindaProvided career guidance to the girls and taught them on better choices in life.Made school visits in various area of Luweero, Mazzi among others to check on the girl child academic excellence and problems they faced at school and home.Followed up on child health since the organization did not encourage student to get involved in any kind of promiscuous behavior.Supported vocational training through purchasing of logistics for the students. Made home visits which were mainly supposed to help build better relations between the organization and parents of the children to better child performance since parents played a big role.RELATED EXPERIENCES AND SPECIALISED SKILLS Marketing and sales strategy development Hospitality and Client Monitoring and Information Management Management of Guest Satisfaction Index and Service Recovery Cooperate responsibility and community needs appraisal Customer care management and switch board operation