American Homeland Title, American Homeland Title Community Foundation, 
ASM Custom Framing {ongoing} 
Redesigned logo, created & installed new website. Updated, streamlined mailing lists and segmented categories. Managed and created email marketing campaigns. Aligned all social media channels with unified branding. Designed event flyers, shared social media images, and event registration forms. Created marketing and social media plans. Plan, coordinate & execute events including large scale charity events. KEMBA Realty {2017-2019}
Redefined & designed realty brand. Managed and created email marketing campaigns. Aligned all social media channels with unified branding. Designed event flyers, shared social media images, and event registration forms. Created marketing and social media plans. Create marketing for individual agents. Work with business partners (Potterhill homes, Christ Hospital) on collaborative marketing efforts. Aloha Yoga Center {2018-2019} 
Redesigned logo, created & installed new website. Aligned all social media channels with unified branding. Designed event flyers, shared social media images, and event registration forms. Created marketing and social media plans. Create, plan & promote community events. Eastgate Brew & View {5 month project}
Created & planned events outside of films, including a record attendance night for the Cinco de Mayo celebration. Increased social media presence, implemented customer appreciation events & engaged customers in social media pages. Created birthday party packages and coordinated private rentals. Secured a joint rental with Cincinnati Children’s Hospital & local school district addressing trauma as well as the 48 Hour Film Project Event for Cincinnati

Employ creative sales strategies to boost sales. Host events to introduce & sell Rodan + Fields products. Create & host online events. Create social media posts & images to promote the brand. Collect & process orders, manage client accounts. Attend sales & marketing training. Mentor and train a team of 12. Able to structure conversation to discover the true needs of the customer and recommend the right products, resulting in increased customer satisfaction & repeat sales.

Developed relationships in the community to bring Parent Workshops to families at schools, churches and other local organizations. Assisted Program Manager with content creation, delivery formats and creating supplemental materials. Facilitated workshops in the community. Worked closely with the marketing team to create flyers, promotional materials and social media to promote events. Achieved the highest attendance in nearly 5 years at parenting programs.

Planned and coordinated over 200 private events and weddings while working with clients to develop and adhere to event budgets & designs. Developed relationships with area vendors including florists, bakeries, photographers, cinematographers, caterers, and graphic designers in order to make appropriate recommendations to clients based on style and budget. Created and maintained company website and blog. Designed marketing materials and researched advertising opportunities to reach our target market. Created & implemented social marketing strategies to attract ideal clients. Performed all accounting functions.

Served as a Virtual Assistant for multiple clients throughout the United States. Managed social media platforms for clients. Used CRM software including Infusionsoft to create email marketing messages, auto-responders and drip campaigns. Managed, edited & implemented Wordpress based sites, widgets & tools. Utilized Google Analytics for SEO metrics and reporting. Managed client schedules and travel arrangements. Planned retreats and client events. Created marketing collateral. Managed client's customer base. Researched & monitored competitors as requested. Created & executed social media and marketing plans. Managed joint venture and affiliate relationships.

Created process and training documentation. Responsible for coordinating time sensitive and confidential contracts. Evaluated and analyzed RFPs to assess how suppliers fit the business needs. Continuously improved relationships across departments as well as outside vendors. Collaborated with the accounting department to determine opportunities for cost savings.

Assured the implementation of Ketera contract management system followed standard governance processes. Created process and training documentation. Projects included: GS&T contract management process, Ketera implementation and SharePoint implementation. Performed internal audits of legal contract files and contract database. Recommended measures to reduce company exposure and risk. Coordinated communication between several departments to ensure adherence to the internal contract process. Achieved 116% of the planned savings through successful management of the Vendor Spend Rationalization project in 2007. Created and delivered Earned Value Management (EVM) training to GS&T employees. Developed and successfully implemented new Contract Management process for GS&T in 2007.

Created and delivered executive level PowerPoint presentations for Global Technology Services. Expertly planned and coordinated office luncheons, conference calls, meetings and holiday parties. Arranged extensive international and domestic travel plans and itineraries for executives and visiting clients. Provided executive level support for executives traveling internationally. Demonstrated sound judgment in decision making, abiding appropriately to established guidelines and procedures.

Directly handled the administrative aspects of the office. Set priorities, directed and delegated responsibilities to the staff. Coordinated, planned & executed marketing and special events for the branch. Established regular sales and office staff meetings for goal setting & tracking.

Resolved escalated operational and customer service issues as well as employee issues. Managed merchant change request process. Investigated escalated merchant issues. Managed team members and to help achieve department goal of 2% abandon rate. Developed and implemented employee development & training programs for agents. Researched and resolved merchant financial questions issues. Created monthly strategic plans and set goals for team members.

Developed and maintained positive relationships with multi-million dollar clients. Created and delivered sales presentations for New Business Development Department. Managed client ordering and activation process; generating invoices and posting payments. Responsible for creating and reviewing daily usage & activation reports. Researched demographics and calling trends - developed forecasting processes for launching product. Created and delivered PowerPoint presentations for New Business Development Department.

Managed a Staff of 250+ employees, including managers, supervisors, team leaders, and CSRs Scheduled, planned and prepared meetings and conference callsImplemented and developed training program for new hires, Trained all upper-level staffManaged department budget as well as developed and coordinated employee rewards program