Karan Chandra Email & Phone Number

Gurugram, Hr, In

Pune, Maharashtra, India

Currently serving as a PMO Executive for one of Germany's largest wholesale store customers, overseeing a team of 350+ employees/contractors.Key Achievements:Status Reporting:Daily reporting to the PMO Lead, ensuring timely and accurate updates.SLA Reporting:Data Gathering:Utilized Grafana and Jira tools for efficient data retrieval.Collaborated with product owners to manually collect comprehensive data for SLA reporting.Analysis and Compilation.Conducted thorough analysis of SLA metrics related to availability and incident response.Compiled data into a detailed SLA report, ensuring accuracy and completeness.Presented SLA reports to the customer, providing transparent insights into performance metrics.Addressed any SLA exemptions in the case of breached availability or incident SLAs.Continuous Improvement:Deck Preparation & Submission:Crafted comprehensive account-specific decks, including Monthly Account Deck, Weekly One Slider Deck, ORG Chart Deck, and KYC Induction Deck.Published decks in collaboration with leadership, ensuring clarity and adherence to standards.Knowledge transfer to PMO team members for seamless execution and prompt publication.Digital Maturity Index: Account Governance (Weekly Score Card):Developed and published the Weekly Score Card, meeting SLA requirements.Employee Engagement (Care Connect):Introduced Care Connect strategy to all account managers.Competency & Training (KYC):Designed and implemented KYC (Know Your Customer) Training and assessment for account employees.Value Creation (Pragati):Spearheaded Pragati submissions, focusing on value creation and low-level automations for enhanced productivity.Compliance & Trainings:Oversaw system compliance cases and mandatory training, mitigating impacts on account performance.Collaborated with the PMO team to ensure seamless resolution.Team Activities:Actively participated in PMO connects, fostering teamwork and timely task completion.

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Served as a PMO Analyst for one of the largest Investment banking customers in the USA, managing a team of 200+ employees/contractors.Role & Responsibilities:Status Reporting:Generated Weekly and Monthly program performance reports for stakeholders including Program Director, ADH, DH, SDMs, and PMs.Ensured timely reporting without impacting SLAs.Digital Indexing:Optimized project performance by streamlining digital indexing processes.Ensured the availability of precise project data for effective decision-making by management.On-boarding & Off-boarding:Managed timely onboarding and off boarding processes for employees in the project.Physical or Logical Access Enable/Disable:Oversaw ODC access allocation and deallocation during onboarding and off boarding. Support:Provided comprehensive support to newly joined candidates, addressing issues within the project.Training and System Compliance Management:Ensured timely completion of employee training and adherence to system compliance as per company policies.Other Responsibilities:Scheduled assessments, prepared SLA performance metrics, and conducted induction knowledge transfer sessions for new joiners.

Master Of Technology - Mtech, Computer Infrastructure And Services

Bca, Information Technology