I am passionate about people and creating the best experiences whilst balancing commercial and business realities. Whether that be as a customer using a service or product, a candidate going through a recruitment process or an employee as they navigate their way through the employee lifecycle. I believe how you treat people and how you make them feel is what will be remembered and create the consumer and employee buy-in and loyalty that a business needs to thrive.Always learning and growing I strive to listen, really listen – seeking to understand the people in the system and interdependencies before jumping to solution. A nurturing and inclusive people leader who values diversity of thought and experience to create an environment of trust and safety, I am fiercely loyal and driven to achieve results through others - not needing or pursuing personal glory, leading from the front in order to drive a culture of collaboration and delivery.A significant portion of my career has been within People and Culture including the recruitment, career development and internal mobility space and whist I consider my specialism to be within 'employee experience', in order to strengthen my skill set and broaden my experience I have actively pursued career opportunities outside of my comfort zone. Through these strategic career moves I have developed a wide-ranging set of skills including workshop creation and facilitation, technical product knowledge, government relations, CX, Human Centered Design, Systems Thinking and Agile methodologies.“Kate is a tireless advocate for the customer, a pragmatic problem solver, and a champion of collaboration in whatever role she holds. She is known for her integrity, energy and passion.” Felicity Ross, Chief Corporate Affairs Officer, nbn