Kathy Stem Email & Phone Number

Cincinnati, Oh, Us

Dayton, Ohio, United States

Cincinnati, Ohio

Developed test plans, cases and processesDocumented test results Verified test results match expected resultsEnsured accurate communication of test results and status to project stakeholders Identified high risk areas and focused test efforts accordinglyPart of design process identifying and recommending competitive features and software improvementsDocumented software release information, creating webinar materials for ‘What’s New’ presentations Member of Feature Request Review Board, Managing Customer/Internal Feature Request process, determining approval/denials and release timing of approved requestsProvided Tier IV support, troubleshooting issues found in the field

Oversaw newly created department with a staff of 5 support analystsDirected distribution of new install projects between staff membersRevamped entire customer implementation process, allowing for greater customer understanding and satisfaction. With the new process in place, my team played an instrumental role in Dolbey being recognized as the Category Leader in Front End Speech Recognition. Dolbey Speech Recognition has been named Best in KLAS starting in 2011, and continuing through to current year.Acted as escalation point for issue resolution in multiple departmentsReviewed and approved time, vacations and other payroll for departmentCustomized department support database, creating workflows, custom reports, notifications and dashboard viewsPerformed annual reviews with bonus and raise recommendations

In addition to duties listed as Speech Implementation Analyst, the Team Lead position entrusted me with the following additional duties:Train new members of our teamAct as escalation point for issue resolutionUpdate/create support documentation as needed

Evaluated site workflow for software mapping/configurationGuided customers through implementation of Speech Recognition Program, managing installation project tasks/issues from the initial business requirements analysis, to software configuration and testing, solutions delivery, and support.Performed software configuration and customizationProvided supervisor training to enable customer to manage system transition to support

Provided online training for customers up until go-live date.Assist customers in implementation testing prior to go-liveTrained Physicians, Super Users, Supervisors and Transcriptionists on use of software and ongoing maintenance