Kevin Handy Email & Phone Number

Fredericksburg, Va 22401

Fredericksburg, Virginia

-Managed customer inquiries nationwide and provided product support for QuickBooks Online, QuickBooks Online Payroll, and Intuit Online Payroll. -Proactive role in QuickBooks Online support and training for Canadian customer service agents. -Provided customer service, guidance, and support to 20-30 customers daily with issues ranging from simple password resets to more complex problems caused by damaged product.-Assumed Tier-2 roles to assist growing Canadian team establish an infrastructure of support. Taught and implemented proven methodologies utilized by the U.S. operation. Resulted in a new infrastructure of support rollout for the following quarter and reduced customer call times by 10 minutes.-Ranked 16th in U.S. across platform performance metrics in 3rd quarter.

Fredericksburg, Virginia

Managed entertainment enterprise providing Dee Jay, Master of Ceremonies, and other public speaking services throughout the community. Oversaw hiring, training, lead generation, B2B relationship management, sales, customer service, marketing (print and digital), and social media management. Purchased/maintained equipment and provided computer technical support. -Guided company to turn a profit within first year in business.-Provided entertainment for the Gerry Bertier #42 Foundation for 7 years.-Coordinated a weekly event at the Green Turtle that drew the largest attendance and profit in district history on two occasions.-Planned weekly event at Cheeseburger in paradise that continued two years beyond the projected timeline and resulted in largest attendance and profit.

Fredericksburg, Virginia

-Promoted sale of Sprint wireless devices and service/repair. -Demonstrated extensive knowledge of technology and wireless communication.

Fredericksburg, Virginia

-Selected to turnaround failing, disorganized store ranked last in the nation. Achieved store goal consistently within first 6 months; ranked consistently among top 5 stores nationwide by close of first year, doubling volume. -Trained, developed, and mentored multiple employees to achieve Store Management promotion. -Performed consistently in 110%-140% goal range, exceeding year-over-year projected targets.-Designed story layout and marketing materials.

Fredericksburg, Virginia

-Spearheaded training and development of 3 assigned employees. -Propelled fast-track career development of all 3 employees within first 2 years to achieve President’s Club (top 200 performer nationally) status, Assistant Manager position, and General Manager position.-Maintained top 2 performance rank for store sales and customer satisfaction; ranked top 5 district-wide

Fredericksburg, Virginia

-Grew operations from a single mall kiosk to an in-store mall location. Cross-promoted services with other mall businesses to drive continuous foot traffic. -Recognized as top-performer across 2 store locations.