Lipsa Mishra Email & Phone Number

Bengaluru, Ka, In

Building Talent solution for US Healthcare Market.

- Autopilot: Built an Al bot which handled 70K delinquent customers without any manual intervention. Achieved 72.3% success rate.- Onboarding Flow: Built an onboarding flow to smoothly onboard customers without involvement of implementation and consulting team.

- 2X patents on AI driven use-cases - GenAI driven responses : Conceptualised and developed Generative AI driven smart composer add-on, automating the creation of personalised emails for collection analysts by analysing A/R data and past interactions. This innovation led to an impressive 18% reduction in time spent on drafting customer communications.- AI Driven Worklist: Conceptualised and built an AI driven hyper-personalised worklist to help Collection Analysts recommend right customer (high impact/ ROI customer) to contact at right time (Best time to call and best time to email) which improved DSO by 60%.- Sales Enablement: Conducted and executed sales training for 170+ sales rep for the features released every sprint and helped them with the differentiators, value proposition and demo systems.- Consulting Enablement: Identified and improved product implementation processes for my product which resulted in reduction of product implementation timelines from 50 days to 10 days.- Proactive digital assistant: Built a proactive recommendation engine with our digital assistant which helped collectors to navigate with guided approach of getting more details in a specific context from digital assistant with one click which increased the adoption by 30%.

- Prioritised email inbox : Built a feature which identifies and predicts important collections emails received by a collector by using an email classification model which predicts the intent of the email by parsing the entire content of email including attachments. Speed to value 90% across clients on an average using analytics tool like Pendo and heat maps.- Competitor Analysis: Researched and distinguished competitors unique value propositions and helped deriving potential gaps in product which was used in enhancement.- Product Analytics: Did continuous research on product metrics (LAU/MAU/DAU) and derived insights using Pendo and SQL.

Enabled our digital assistant in multi language to realize the ‘intent’ behind virtually hundreds of thousands of user questions and provide appropriate responses and information for multiple HighRadius cloud solutions using cloud/open-source chatbot development platforms like Dialogflow.

- Collaborated with freelancers to help new learners become freelancers by bringing real client-projects and deals.- As a company we catered to website building (code and no-code), logo design and digital marketing.- Generated a 6-figure profitable business over period of 3 years.

Bachelor Of Technology - Btech(Hons.), Computer Science

Honours -Algorithms , Networking, Databases Top 2% of the class.

Product & Growth