Lokesh Gupta Email and Phone Number

A collection of roles involving Process Improvement and Operations consulting across various industries including SaaS, Professional Services, Agency Recruitment, Telecom, Hospitality, CPG, Vending, Medical Diagnostic Centres, and Medical Imaging.

● Managed multiple Enterprise level SaaS clients and drove renewals and upsells, directly bringing in $950,000+ in new annual recurring revenue (ARR).● Worked with sales teams as a solutions consultant for enterprise clients in the life sciences industry.● Helped come up with SOW language to shorten sales cycle and Improve clarity.● Trained multiple new hires on internal systems as well as implementation processes and best p

● Managed multiple concurrent Enterprise SaaS implementation projects and engaged in soft-sales during implementations, bringing in $800,000+ in new annual recurring revenue (ARR).● Owned and managed complex customer onboarding and implementation projects, ensuring that they’re successfully set up for ongoing success with ACTO products and services post-implementation.

Managed SaaS Implementation Projects, onboarded new clients, and increased client retention as part of the Implementations team at this Canadian SaaS company with Payroll, HRIS, and Time Tracking offerings.• Managed multiple concurrent software implementation projects in all stages of the project management life cycle from initiation to closure, bringing in $100,000+ in new annual recurring revenue (ARR).• Specialized in advising clients on change management as they transitioned to using new HRIS, Scheduling & Time Tracking, and Payroll platforms.• Led requirements gathering and business analysis to help clients map their internal processes and determine the best ways to use the Rise systems• Worked with Product, Design, and Engineering teams to ensure product features aligned with client needs as the product evolved.• Provided training on usage administration of the Rise platform to executives and leadership teams of over 10 enterprise clients across the country.• Explained complex, technology-related issues in basic, understandable terms to clients.

Part of the centralized Project Support Centre working to improve post-sales support and Project logistics information relays.• Helped Reduce overdue tasks by 80% by rescheduling installations and deliveries, and notifying customers as part of the Appliance Backorder and Vendor Exception Teams.• Identified the need for improved employee onboarding systems after organizational transition to virtual onboarding, and presented a detailed proposal to improve onboarding systems and practices to the Onboarding Team.• Facilitated communication and information exchange between Home Depot, vendors, carriers, and customers as part of the Appliances team at the Project Support Centre.

Assisted this start-up company with ERP selection, design, and implementation along with process improvement in various strategic and operational business areas.• Developed and initiated agile projects, managed costs, and monitored performance for Scrum and Kanban projects to successfully implement Zoho ERP and Slack Communication tools, and integrate Zoho, Slack, and Shopify.• Trained the management team and employees on usage and administration of Zoho and Slack as part of implementation.• Boosted quarterly sales growth rate by 15% by creating outreach templates and a tiered sales strategy to procure new accounts and develop existing accounts.• Interviewed candidates to fill high-impact roles and carried out recruitment analytics to initiate organization wide data-driven recruitment and optimize workforce planning.

Profitable startup that used a unique product-service hybrid model to provide clients with personalized and meaningful gift solutions.• Oversaw multiple successful Agile and Waterfall Marketing and Web projects to set up a Shopify storefront and create business development strategies.• Developed key operational initiatives to drive and maintain substantial business growth.• Hired and mentored 9 interns, including training, performance evaluation and skill development.• Managed all product offerings, including marketing budget allocation, performance, pricing, positioning, and procurement.• Led to profitability within 6 months of starting operations by optimizing sales and logistics and engaging in B2B sales.• Successfully trained general manager to oversee all daily operations of the business with minimal founder support.