Thel Su Htwe Email and Phone Number

• Identifying and resolving network issues such as LAN connectivity problems and performance.• Configuration and Troubleshooting of AP, network printers, scanners, and peripheral devices to facilitate seamless operations.• Diagnose and resolve Windows Operating system, and software errors, streamline driver installations, and tackle application-related challenges, minimizing user downtime.• Contributed to user account setup and management, ensuring secure access, proper permissions, and efficient user onboarding.• Delivered prompt and effective in-person as well as remote technical assistance, ensuring optimal user experience and system functionality.• Monitoring and maintaining of Domain Controller server, NAS storage server, Proxy server, Application server, DNS server, router, and switch.• Prepared detailed documentation and insightful reports to facilitate efficient troubleshooting and error resolution, enhancing team efficiency.• Communicating with the supplier to purchase IT-related products and compare the prices and products of the supplier.• Conducted regular data backups as part of the company's data security strategy, safeguarding crucial organizational information.

• Provided technical support to end-users, troubleshooting hardware and software errors, driver installations, and application-related problems, ensuring minimal disruption to users.• Assisted users in setting up and configuring network printers, scanners, and other peripherals to ensure smooth workflow.• Delivered prompt in-person and remote technical assistance to address user concerns and maintain operational efficiency through the ticketing system.• Proficiently managed installation, configuration, updating, and maintenance of various OS including Windows 7&10, Microsoft Office 365 services, and Windows servers.• Maintained an accurate inventory of company assets, including laptops, servers, and network devices.• Contributed to the setup and maintenance of user accounts, ensuring secure access and proper permissions.• Conducted regular data backups to safeguard critical company information and facilitate data recovery• Prepared documents and reports to aid in troubleshooting and error resolution processes.• Crack and patch management to MS operating systems, and antivirus systems to ensure the security of the company data and devices.