Mystery Shopper with a Focus on Sales and Customer ExperienceCore Responsibilities:1) Conduct independent undercover evaluations: Assess customer interactions, sales techniques, product knowledge, and overall customer experience.2) Provide data-driven insights: Deliver detailed reports and analyses to pinpoint areas for improvement in sales and customer experience.3) Support sales team development: Offer recommendations for training and coaching to enhance sales skills, product knowledge, customer engagement, and empathy.4) Identify sales barriers and customer pain points: Pinpoint obstacles that may be hindering sales or negatively impacting customer satisfaction.5) Drive sales growth and enhance customer experience: Contribute to overall business success by providing actionable insights and recommendations.Additional Areas of Focus:a) Assess customer satisfaction: Measure customer satisfaction levels and identify areas for improvement.b) Promote a customer-centric culture: Advocate for a customer-focused approach within the organization.c) Identify best practices: Observe and document exemplary customer experiences and sales techniques.d) Measure the impact of initiatives: Evaluate the effectiveness of customer experience initiatives.e) Stay up-to-date on industry trends: Keep abreast of the latest trends and best practices.

Visitor Experience Manager with a proven track record in enhancing guest satisfaction and driving organizational success. Successfully managed the transportation of over 100,000 people in less than seven weeks during the world-renowned Keukenhof event, demonstrating exceptional organizational and logistical skills. Proficient in managing people and crowds to create a safe and enjoyable experience for all visitors. Required to speak multiple languages constantly to effectively communicate with visitors from diverse backgrounds. Passionate about creating memorable and inclusive experiences for visitors of all ages and backgrounds. Skilled in developing and implementing effective visitor experience strategies. Experienced in event planning, customer feedback analysis, and ensuring accessibility for all visitors. Additionally, oversaw the supervision of canal boat cruises and special events, further enhancing the visitor experience. Proactive and results-oriented professional committed to delivering exceptional service and exceeding visitor expectations.

Guiding guests to a spectacular 5D flying experience, soaring over the Dutch must‐see locations. Fly like a bird and marvel at the diversity, beauty and richness of the Netherlands. Don’t forget to breathe, you’re in good hands! THIS IS HOLLAND contains 4 shows, including the 9-minute Ultimate 5D Flight Experience. The pre-shows are Dutch spoken with English subtitles.

* Employee of the month July 2022 *

Freelance Entertainer & Talent Model Management.

Fitness Advisor and Motivational Coach

Customs House Restaurant - Restaurant Events Supervisor