With over 8 years of experience in managing IT service and technical teams, I am currently the Information Technology Management Global at Deloitte, one of the leading professional services firms in the world. I hold the MBCS credential from the British Computer Society, which demonstrates my commitment to the highest standards of IT practice and ethics.My core competencies include service management, applications management, staff management, and project management, with expertise in ITIL v3, Microsoft, Linux, Oracle, and Splunk technologies. I am responsible for ensuring the delivery of high-quality IT services to the business, meeting SLA's from internal and external suppliers and support teams, and overseeing the development and maintenance of in-house applications and services. I also manage and coach a team of technical engineers, help develop management reporting and data analysis, and work with third-party organizations to achieve contractual and operational goals. My mission is to enable and empower the business to achieve its objectives through effective and efficient IT solutions.