Luke Floyd Email & Phone Number

Yountville, California, United States

- Led a team of 20+ employees, fostering a collaborative and high-performing work environment.- Implemented new training programs and systems.- Managed daily operations, including inventory management, scheduling, and financial reporting.- Coordinated with the management team to develop strategies for enhancing guest experiences and streamlining processes.

Napa, California, United States

- Managed day-to-day operations and ensured smooth service delivery.- Managed thousands of gallons of both in-bond and duty paid wine for both private collectors and wineries.- Updated and enhanced the existing website and social media outreach.- Increased available storage space by 20%.

Alameda County, California, United States

- Assisted in the accurate and efficient entry of voter registration data.- Collaborated with team members to ensure timely completion of tasks during a high-pressure election period.

Yountville

- Delivered exceptional customer service, consistently building long-lasting customer relationships.- Achieved and surpassed sales goals and performance expectations.- Ensured the store was well-stocked, merchandised, clean, and inviting.- Took initiative on additional projects to boost store efficiency and enhance the customer experience at both the Napa.

Napa, California, United States

- Edited wedding videos, transforming hours of raw footage into 3-5 minute highlight reels that captured the mood and tone of the events.- Utilized strong storytelling skills to create engaging and memorable videos, despite not being present at the weddings.- Worked with a variety of footage and overcame challenges associated with remote editing to deliver.

Yountville California

- Promoted to Supervisor and subsequently to Bakery Service Trainer, leveraging developed skills to train new and current staff in proper service techniques and TKRG standards.- Traveled to New York and Beverly Hills locations to retrain staff and improve service quality following poor service incidents.- Created a training manual that continues to be used.

Yountville California

- Promoted to Supervisor, responsible for maintaining the integrity and quality of products and service.- Managed store ordering, cash handling, and supervised associates during and after service.- Continued to develop and enhance service techniques and operational efficiency.

Yountville California

- Promoted to a newly created position combining Retail Associate and Supervisor responsibilities.- Provided high-touch customer service while updating and maintaining standard operating procedures and the Bakery training manual.

Yountville California

- Joined Bouchon Bakery during the reopening of the newly remodeled bakery after a devastating fire.- Delivered excellent customer service to hundreds of locals and tourists visiting the Napa Valley, ensuring a high standard of service and product quality

Napa California

- This was my first customer service position, providing a valuable foundation in serving guests.- Learned the basics of customer service and side work in a fun and fast-paced work environment.

Yountville

- Provided a safe and enjoyable Summer Camp experience for children enrolled in the Yountville Summer Camp/After School Program.- Supervised children during after school hours, assisted in creating engaging activities, and helped with homework.- Maintained knowledge of CPR and emergency skills to ensure the safety and well-being of all participants.

- Maintained the store during operating hours by restocking shelves and engaging with guests.- Assisted in setting up their Facebook fan page and created an online promotional video to showcase the store.

Bachelor'S Degree, Business Administration And Management, General

Associate'S Degree, Social And Behavioral Sciences

Digital Film

High School Diploma, General Education And Digital Media