Manage Okta platform, overseeing security and access controls for 250+ users within the system.Leveraged Okta workflows to automate role-based access controls (RBAC) across organization.Utilize Okta to enhance organization-wide lifecycle management by establishing profile mapping, ensuring seamless synchronization with HR system. Leveraged Okta Workflows to automate streamlined onboarding and offboarding processes, resulting in significant time savings, while also enhancing tighter security through immediate access revocation.Implement app integrations utilizing OIDC, SAML 2.0, SSO, WS-Federation, and other authentication methods.Set up log monitoring using Datadog for proactive system monitoring and issue identification.Developed and presented actionable recommendations to mitigate identified risks, ensuring the implementation of effective solutions and enhancing overall security posture.Played a key role in helping Arivo achieve SOC 2 compliance by actively participating in the implementation of security controls, conducting risk assessments, and collaborating with cross-functional teams to address any identified gaps and ensure adherence to SOC 2 requirements. Provide technical support and guidance to the IT support team, addressing system-related inquiries, troubleshooting issues, and providing training.

Provided leadership for a team of IT professionals, overseeing the design, implementation, and maintenance of Arivo's IT infrastructure.Led the successful transition of several systems from Arivo’s parent company, ensuring seamless migration and optimal functionality. Provided guidance and support in the selection, implementation, and integration of recommended technology solutions, ensuring seamless adoption and optimal performance.Prepared and managed the IT department budget, tracking expenses, asset management, and optimized resource allocation to meet business needs.Developed and implemented comprehensive IT policies and procedures, ensuring alignment with industry best practices, regulatory requirements, and organizational objectives.Collaborated with cross-functional teams to assess business requirements and implemented innovative technology solutions to streamline processes and enhance productivity.

Successfully implemented a robust helpdesk system, streamlining support ticket management, enhancing incident resolution time, and improving overall customer satisfaction.Diagnosed and resolved complex technical problems, leveraging expertise in troubleshooting methodologies and effective communication to ensure timely resolution.Installed, configured, and maintained computer systems, peripherals, and software applications, ensuring optimal performance and user satisfaction.Assisted end-users in utilizing technology effectively, providing training and guidance to enhance their technical proficiency and overall user experience.Acted as a liaison between the organization, parent company, and third-party vendors, advocating for prompt and satisfactory resolution of escalated issues, including coordinating conference calls, onsite visits, or remote troubleshooting sessions as required.