• Organized and led academic workshops and seminars for undergraduate students.• Collaborated with faculty and staff to design and implement programs that support first-generation and underrepresented students, enhancing their academic experience and success.• Organized and led orientation sessions for incoming students, helping to acclimate them to university resources and expectations.• Assisted in developing and disseminating educational materials, improving the accessibility and clarity of information for students.

• Delivered engaging and inclusive instruction to diverse K-12 student populations, ensuring continuity of learning in the absence of the regular teacher.• Adapted quickly to various classroom environments, effectively managing student behavior and promoting a positive learning atmosphere.• Followed lesson plans while employing creative teaching methods to encourage participation and reinforce key concepts.• Collaborated with school staff to ensure students' educational needs were met, providing feedback on student performance and classroom experiences.• Demonstrated flexibility and reliability, consistently filling last-minute assignments and adjusting to the unique requirements of each class.

• Developed engaging eLearning modules that catered to diverse learning styles and incorporated simulations and game design, resulting in a 20% increase in student engagement; proficiently used eLearning authoring tools, including Articulate Storyline and Adobe Captivate, to create interactive and responsive course material.• Managed and maintained the department's Learning Management System (LMS), overseeing user accounts and course enrollment and swiftly resolving technical issues to ensure a seamless online learning experience with a 99% uptime.• Produced interactive video tutorials, podcasts, and infographics to enhance course content, making complex concepts more accessible and boosting comprehension rates department-wide by 12% year–over–year. • Designed and implemented formative and summative assessments, analyzing data to identify areas for instructional improvement and achieving a 15% increase in student success rates. • Implemented Agile project management best practices, resulting in a 25% reduction in course development time.• Effectively leveraged technology to deliver and facilitate training for over 200 adults in a classroom environment, applying knowledge of adult learning principles to increase engagement and comprehension by 40%.

• Uplifted university-wide graduation rates by demonstrating proficiency in utilizing Articulate360, Canvas, and other eLearning technologies to design learning solutions for graduate students.• Increased training materials by 30% by creating training products in collaboration with subject-matter experts and professors.• Facilitate leadership development, performance management, and soft-skill courses, determining the best instructional methods for the desired training courses.• Review and revise the current curriculum and select, design, and develop teaching, visual, and digital aids. • Participate in internal quarterly program reviews to ensure the content is accurate and that training is consistently administered and meets or exceeds program requirements. • Perform internal reviews of program evaluation data, compiling and analyzing it to assess program effectiveness and recommend necessary changes and enhancements.

• Capitalized on the industry’s expertise in devising compelling curricula and materials for the Financial Literacy Program while promoting an open and interactive learning environment to enhance students’ understanding.• Provide mentorship by educating adult learners on financial literacy, Scholarships, Grants, and Educational Funding by delivering engaging e-learning materials, including videos and webcasts developed using iMovie, Adobe Premiere Pro, Canva, and other editing tools.• Manages training development projects, working with subject matter experts and team members to design, develop, and improve technical and non-technical training courses. • Creates and coordinates training schedules, monitors course enrollments, tracks attendance, and provides pre/post-course support.• Evaluate the effectiveness of training materials through assessment data analysis and feedback from learners and stakeholders.

My summer internship at the esteemed Plimoth Plantation was a transformative experience. I was not just a passive observer, but an active contributor to the vibrant intersection of education, history, and cultural studies. My main task was to craft engaging educational curricula, a responsibility I embraced with enthusiasm. I had the privilege of interacting directly with children and teenagers, guiding them through a variety of activities across the museum's main campus, the rustic Plimoth Grist Mill, and the historical landmarks of downtown Plymouth.As an intern, my role was far from observational. I was hands-on, collaborating closely with museum educators and subject matter experts to breathe life into the history of the 17th Century. Drawing from my education and museum studies background, I was pivotal in transforming the Plimoth Plantation's educational offerings. This included the celebrated Wampanoag and Colonial Summer Camps, which were transformed into a cutting-edge virtual interactive experience. This innovative program captured the imagination of its young participants and aligned seamlessly with the Massachusetts Social Science educational standards.The educational programs I contributed to were meticulously designed to afford participants an immersive journey through time. Children and teenagers were not merely learning about; they were experiencing the robust history and culture of the Wampanoag people and the early Plimoth Colony settlers of the 1620s. My role in shaping these programs was a testament to integrating traditional education with interactive, experiential learning—preparing me for a future in educational program development and implementation. (Summer Internship)

Being an advocate for the Arts, Science, and History, I had an opportunity to help impact more than 50 arts & cultural organizations through a four-county area, including; Lake, Orange, Osceola, and Seminole Counties. • Promoted the importance of arts in Central Florida by exemplifying articulate oral communication and collaboration skills with community leaders.• Amplified employer contributions from 72% to 96% YOY by demonstrating exemplary leadership talents and dedication.• Pioneered the introduction of a new online donation system for employee-based contributions.• Effectively allocated a $100K+ annual budget to maintain a Search Engine Marketing (SEM) campaign.• Achieved target goals using data and CRM tools to formulate strategic and customized plans and solutions.• Collaborating with staff to ensure a positive customer experience and encouraging customers to take satisfaction surveys.

• Grew the digital footprint of each client by meticulously assessing the existing marketing strategies.• Prepared weekly and monthly reports to measure goal achievement and determine areas of improvement on client websites to optimize mobile performance and search engine ranking. • Increased brand visibility by orchestrating online presence efforts and producing engaging social media content.• Promote collaboration skills to enhance individual and business results.Using the power of Tribune publishing (Orlando Sentinel, locally), I can also assist business owners in creating a successful social media and search engine campaign and also help them build a professional and effective website if needed. -Search Engine Optimization (SEO)-Web Development-Search Engine Marketing (PPC)-Social Media Management-Display Advertising

• Directed and enhanced the performance of a team of 25 territory managers, leading to a significant 35% boost in efficiency and halving the employee turnover rate by integrating customer service excellence into our training programs.• Employed a data-informed strategy to track sales team effectiveness, achieving a notable 20% uplift in key performance indicators (KPIs) while developing customer service training modules.• Crafted and delivered compelling training content, including modules on customer interaction best practices, that sparked a 45% increase in participant engagement and a 30% improvement in retention.• Pioneered CRM training workshops emphasizing Salesforce mastery, directly correlating to a 20% growth in lead conversion rates.• Conducted over 50 dynamic training workshops centered on advanced sales techniques, negotiation skills, and customer engagement, resulting in a 25% rise in customer satisfaction metrics.• Engineered and launched an all-encompassing sales and customer service training program for a sales force exceeding 25 members, culminating in a 40% surge in sales efficiency and a 30% increment in overall revenue.

• Led bi-weekly team meetings to communicate goals, share performance insights, and motivate staff, resulting in a 15% average increase in weekly sales targets achieved by the team.• Successfully trained new hires on store policies, sales techniques, and product knowledge, reducing onboarding time by 30% and contributing to a 25% improvement in team performance within their first month.• Optimized staff schedules, resulting in a 10% reduction in labor costs while maintaining high customer satisfaction and meeting peak demand periods.• Implemented upselling and cross-selling techniques, resulting in a 20% increase in average transaction value over a quarter.• Achieved a 95% resolution rate on customer concerns and inquiries, ensuring exceptional customer satisfaction and loyalty.• Collaborated with the store manager to create visually appealing product displays and promotional setups, leading to a 12% increase in sales and enhancing the overall shopping experience.• Contributed to planning and executing local marketing campaigns and events, resulting in a 25% increase in foot traffic and a 20% rise in brand awareness within the community.

• Led and motivated a team of ten sales associates, setting clear performance goals and providing ongoing coaching and feedback.• Drove revenue growth by implementing targeted sales strategies, resulting in a 50% increase in in-store sales year-over-year.• Maintained a high standard of customer service, ensuring that customers received personalized assistance and resolving escalated customer issues promptly.• Implemented inventory control measures to minimize stock shrinkage and loss.• Oversaw the store's visual merchandising efforts, ensuring product displays were attractive, well-organized, and aligned with the brand image.• Managed all aspects of store operations, including opening and closing procedures, staff scheduling, and cash management.• Prepared and presented financial reports to senior management, summarizing store performance, key metrics, and recommendations for improvement.

• Supervised a team of 12 sales associates at a high-traffic Verizon Wireless retail location, achieving a 20% increase in monthly sales and consistently exceeding quarterly sales targets by 15-25%.• Conducted regular training sessions on product knowledge, sales techniques, and customer service skills, resulting in a 35% increase in team performance metrics and a 50% reduction in staff turnover.• Successfully executed promotional campaigns and upselling strategies, boosting accessory sales by 40% and increasing average transaction value by 25%.• Handled customer complaints and issues effectively, resulting in a 90% success rate in customer retention and significantly reduced escalations to upper management.• Regularly analyzed sales data and performance metrics, providing insightful reports to regional management, leading to more data-driven decision-making and a 20% improvement in in-store efficiency.

• Created training materials to facilitate learning and skill development, including presentations, training manuals, and learning modules.• Conducted assessments to identify individual and team strengths and weaknesses, customizing training content to address specific gaps.• Provided one-on-one coaching and mentorship to sales representatives, focusing on improving sales techniques, objection handling, and closing strategies.• Led engaging and interactive sales training workshops, using real-world scenarios, role-playing exercises, and case studies to reinforce learning and application.• Integrated sales technologies and CRM systems into training programs, teaching sales teams to effectively use software tools for prospecting, tracking, and reporting.• Implemented a structured lead nurturing system that improved lead-to-close conversion rates by 40%.• Developed and delivered effective onboarding programs for new sales hires, ensuring rapid integration and productivity.

• Consistently exceeded sales quotas by 25% through strategic prospecting, cold calling, and consultative selling of mobile solutions and services.• Cultivated and maintained strong relationships with key clients and accounts, serving as the primary point of contact for their mobile needs.• Created detailed proposals and presentations outlining the value proposition of mobile services, resulting in a 40% increase in proposal acceptance rates.• Conducted market research and competitive analysis to identify trends and opportunities in the mobile industry.• Collaborated with cross-functional teams, including product development, marketing, and customer support, to ensure seamless client onboarding and service delivery.• Addressed client concerns and issues promptly, ensuring high levels of customer satisfaction.

• Led and facilitated training sessions on various law enforcement topics, including weapons proficiency, tactics, and defensive driving.• Mentored and coached enlisted personnel, resulting in a 15% increase in overall squad proficiency levels.• Instructed personnel on the appropriate use of force techniques, emphasizing de-escalation strategies and adherence to rules of engagement.• Managed training resources, including equipment, facilities, and budget allocations, optimizing resource utilization and cost-effectiveness.• Maintained accurate training records and documentation, ensuring compliance with military regulations and facilitating the tracking of officer progress and certifications.

• Successfully led a team of 12 infantry soldiers in high-stress environments, achieving a 100% mission success rate over two years of service while maintaining optimal team morale and cohesion.• Conducted rigorous training programs for team members, enhancing combat readiness and efficiency, which led to a 40% improvement in the team's operational performance during field exercises.• Expertly conducted risk assessments for various operations, reducing potential hazards by 50% through strategic planning and proactive safety measures.• Facilitated effective communication between team members and higher command, ensuring clarity of objectives and swift response to changing scenarios, resulting in a 90% rate of effective mission communication.• Demonstrated exceptional decision-making skills in emergencies, resulting in a 100% success rate in critical mission scenarios requiring immediate and decisive action.