I believe it takes certain strengths, skills and abilities to provide world-class customer service for key global clients in today's competitive global market. Initiative, excellent problem-solving abilities and pro-activeness is needed to achieve high customer satisfaction rate and maintain successful long term business relationships. I have a very strong work ethic, known to go above and beyond to solve customer’s problems. I'm able to resolve customer service issues quickly and efficiently by using tact, diplomacy and knowledge to find common ground with clients and do it within company policy and procedure guidelines. I successfully created and maintained strategic long term relationships with key clients. Highly skilled in account maintenance, have excellent working knowledge using Microsoft Office as well as customized industry Windows applications. Professionalism, excellent communication and listening skills must be utilized for long term successful customer satisfaction with domestic/international clients.