Mark Gilman Email and Phone Number
Mark Gilman work email
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Mark Gilman personal email
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Background: Community Manager who facilitates community building/organizing through event planning, event management, event promotion, group facilitation/event moderation, public speaking, and program management. Experience in fintech customer service and customer success supporting accounts with renewals, relationship management, service optimization, and technical support.Industries: Fintech, Interfaith organizations, wellness, media, events, tourism, and advertising. Strengths: Create, plan, and facilitate in-person and virtual events or series for community building, discussion, and learning by leveraging creative thinking, organization, drive, collaboration, and group facilitation skills.Technical Skills: Salesforce, Jira, Microsoft Office, Excel, Word, PowerPoint, Outlook, Google Suite, Zoom, Instagram, Canva, Capcut, Descript, ChatGPT, ClaudeDirection: Seeking opportunities in community management and program management.
Labyrxnth
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Social Media ManagerLabyrxnth Jun 2024 - PresentSocial media manager for an online mental wellness startup. Helped build the online voice of the brand, launching an Instagram channel, and developing an outreach plan to secure features and guest posts on relevant substacks and podcasts. Synthesized complex concepts about psychology, spirituality, and personal growth into engaging sharable content.
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Enrollment / Elections ConsultantNyc Department Of Education Apr 2023 - PresentNew York, Ny, UsGuided NYC parents through complex school enrollment processes, policies, and timelines for all educational levels from 3-K to high school, serving as a crucial liaison between families and the education system. Consistently provide up-to-date, accurate information by staying abreast of policy changes, addressing diverse family needs and ensuring smooth enrollment experiences. De-escalated frustrated callers while providing accurate assistance, and went the extra mile to clearly explain enrollment procedures and rules. Assisted with 2023 Community Education Council elections; called 1200+ parents to encourage voting. Wrote call scripts and email templates to contact 22,000 parent leaders & 700 parent coordinators. Assisted 3 managers with following council placement rules for 500 election candidates. -
Founder And Co HostThe Deep Dinner Jan 2023 - PresentCo-founded, produced, and hosted a monthly multi-faith conversation series on spirituality and faith, supported by three Interfaith America Emerging Leader grants, while developing discussion topics and co-facilitating open, engaging conversations. Successfully planned meals for 20 attendees per event, promoted the series across multiple platforms including social media and local event groups, and interviewed guest speakers, fostering meaningful interfaith dialogue and community engagement. Created an environment for personal expression and sharing, allowing guests to have a positive experience discussing personal subjects.
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Community Engagement Manager And Event FacilitatorCloser Jan 2023 - Jan 2024Served as the first Community Engagement Manager and Event Facilitator for Closer, an in-person social network focused on fostering community and connection through themed dinner events. Successfully hosted 21 dinners centered around friendship, maintaining a high 90% attendance rate with 16-22 guests per event, while collaborating with the team to continually enhance event management and guest experience. Created a welcoming environment for guests, facilitated conversation, and served as an ambassador for the Closer Brand -
Co-Founder / Co-HostTogether In Faith Together In Heart May 2020 - Nov 2022Conceived, produced, and co-hosted a interfaith study/discussion group with a local rabbi and minister. Held 50 virtual events, each with ~30 participants. Reviewed themes and event format to improve engagement. Wrote promotional emails to build an audience.
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Customer Success Manager (Client Experience, Client Retention, Cx, Client Training)Complyadvantage Oct 2021 - Sep 2022London, England, GbOversaw client retention and growth for a $1.6M ARR portfolio, serving as the trusted point of contact for 33 SMBs in fintech, cryptocurrency, and financial services, while managing all post-sales relations including software implementation, project planning, and platform feature training. Consistently exceeded quarterly KPIs for client retention and upsell targets by 105%, led configuration overhauls that decreased false-positive entity search results by 80%, and maintained a 100% retention rate for escalated clients through proactive risk management and deep product expertise. Developed custom strategies to nurture client relationships and provide customized, actionable success plans. -
Digital Community Manager, Writer, Video Host/Producer (Part-Time)Shameless Media Llc Oct 2021 - Apr 2022Managed a 7,000-member online spirituality community, producing high quality, diverse content including written and video responses. Presented at weekly discussion groups and hosted engaging virtual events including, a holiday party and author interviews. Collaborated with a team to develop engaging content to foster conversation and connection. -
Senior Customer Relations Professional (Customer Service, Customer Retention, Product Expert)Payoneer Apr 2018 - Mar 2021New York, Ny, UsProvided expert technical support and strategic guidance to thousands of VIP clients for Payoneer's online payments platform, maintaining deep product knowledge and acting as a customer advocate to improve user experience and reduce churn risk. Consistently exceeded performance targets by 110%, handling 70+ customer tickets daily as the top office performer, while proposing 240 process improvements, implementing 50 internal procedure updates, and clarifying 30 client-facing texts to enhance overall service quality. Personally managed atypical client cases to preserve client relationships and guarantee resolution. -
Account Executive (Sales, Client Presentaion)Yelp Mar 2017 - Dec 2017San Francisco, Ca, UsSpearheaded sales of online advertising packages to local businesses for Yelp, consistently meeting monthly sales targets. Achieved 110% of daily contact goals by reaching out to 90+ prospects daily, while delivering customized presentations on Yelp's advertising platform services, features, and pricing to convert leads into clients effectively. -
Independent Tour Guide (Tourism, Customer Service, Presentations)Onboard Tours & New York Tours Aug 2014 - Feb 2017● Developed and led 200+ tours of NYC history, architecture, culture, & food, for 17,000+ tourists.● Wrote 21 articles (500 words) for New York Tours: NYC about NYC history, trivia, and destinations.
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Independant Brand Ambassador (Client Presentation, Sales)Various Dec 2013 - Aug 2014• Created over 4,000 new customers for a wide variety of start-up brands • Pitched to over 20,000 consumers• Brands represented: The Epic Seed (yogurt), Pipcorn (popcorn), Happy Tree (Maple Water).• Top 10% sales performer
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Site CaptainPublic Outreach Fundraising Jan 2013 - Dec 2013Toronto, On, Ca• Raised $93,000+ in non-profit yearly contributions• Created over 250 new non-profit donors • Pitched over 9,000 individuals• Managed and advised fundraising teams of 3-4 people
Mark Gilman Skills
Mark Gilman Education Details
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Brandeis UniversityPsychology
Frequently Asked Questions about Mark Gilman
What company does Mark Gilman work for?
Mark Gilman works for Labyrxnth
What is Mark Gilman's role at the current company?
Mark Gilman's current role is Community Manager | Event Manager | Group Facilitator | Community Relations | Program Manager | Public Speaking | Member Experience / Onboarding | Customer Success | Customer Experience | Social Media.
What is Mark Gilman's email address?
Mark Gilman's email address is ma****@****eer.com
What schools did Mark Gilman attend?
Mark Gilman attended Brandeis University.
What skills is Mark Gilman known for?
Mark Gilman has skills like Blogging, Social Media Marketing, Social Media, Fundraising, Marketing, Copywriting, Public Speaking, Online Marketing, Editing, Public Relations, Facebook, Writing.
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