Mark Gilman Email & Phone Number

New York, NY, US

Social media manager for an online mental wellness startup. Helped build the online voice of the brand, launching an Instagram channel, and developing an outreach plan to secure features and guest posts on relevant substacks and podcasts. Synthesized complex concepts about psychology, spirituality, and personal growth into engaging sharable content.

New York, NY, US

Guided NYC parents through complex school enrollment processes, policies, and timelines for all educational levels from 3-K to high school, serving as a crucial liaison between families and the education system. Consistently provide up-to-date, accurate information by staying abreast of policy changes, addressing diverse family needs and ensuring smooth.

Co-founded, produced, and hosted a monthly multi-faith conversation series on spirituality and faith, supported by three Interfaith America Emerging Leader grants, while developing discussion topics and co-facilitating open, engaging conversations. Successfully planned meals for 20 attendees per event, promoted the series across multiple platforms.

Served as the first Community Engagement Manager and Event Facilitator for Closer, an in-person social network focused on fostering community and connection through themed dinner events. Successfully hosted 21 dinners centered around friendship, maintaining a high 90% attendance rate with 16-22 guests per event, while collaborating with the team to.

Conceived, produced, and co-hosted a interfaith study/discussion group with a local rabbi and minister. Held 50 virtual events, each with ~30 participants. Reviewed themes and event format to improve engagement. Wrote promotional emails to build an audience.

London, England, GB

Oversaw client retention and growth for a $1.6M ARR portfolio, serving as the trusted point of contact for 33 SMBs in fintech, cryptocurrency, and financial services, while managing all post-sales relations including software implementation, project planning, and platform feature training. Consistently exceeded quarterly KPIs for client retention and.

Managed a 7,000-member online spirituality community, producing high quality, diverse content including written and video responses. Presented at weekly discussion groups and hosted engaging virtual events including, a holiday party and author interviews. Collaborated with a team to develop engaging content to foster conversation and connection.

New York, NY, US

Provided expert technical support and strategic guidance to thousands of VIP clients for Payoneer's online payments platform, maintaining deep product knowledge and acting as a customer advocate to improve user experience and reduce churn risk. Consistently exceeded performance targets by 110%, handling 70+ customer tickets daily as the top office.

San Francisco, CA, US

Spearheaded sales of online advertising packages to local businesses for Yelp, consistently meeting monthly sales targets. Achieved 110% of daily contact goals by reaching out to 90+ prospects daily, while delivering customized presentations on Yelp's advertising platform services, features, and pricing to convert leads into clients effectively.

• Developed and led 200+ tours of NYC history, architecture, culture, & food, for 17,000+ tourists.
• Wrote 21 articles (500 words) for New York Tours: NYC about NYC history, trivia, and destinations.

• Created over 4,000 new customers for a wide variety of start-up brands
• Pitched to over 20,000 consumers
• Brands represented: The Epic Seed (yogurt), Pipcorn (popcorn), Happy Tree (Maple Water).
• Top 10% sales performer

Toronto, ON, CA

• Raised $93,000+ in non-profit yearly contributions
• Created over 250 new non-profit donors
• Pitched over 9,000 individuals
• Managed and advised fundraising teams of 3-4 people