Mark Jones Email & Phone Number

Phoenix, Arizona, United States

Verizon Managed Services Support model is evolving. As a result of the Verizon - HCL Tech partnership many of our specialized resources have transitioned to HCL. This is a partnership like no other. Through the partnership we will leverage the best people with the best technology to build a differentiated Global Managed Services model. I am continuing to lead a diverse team of service managers supporting our most complex global enterprise customers. We are a focused team dedicated to continually improving the business and delighting the customers we support. We take pride in uncovering pressing business challenging (Internally and Externally) and rapidly create solutions to produce lasting changes to drive the business forward.

Phoenix, Arizona, United States

Led a diverse team of service managers supporting our most complex global enterprise customers. We are a focused team dedicated to continually improving the business and delighting the customers we support. We take pride in uncovering pressing business challenges (Internally and Externally) and rapidly create solutions to produce lasting changes to drive the business forward.

Phoenix, Arizona Area

Relationship manager for the American Express PMO. Contract compliance, Quality enforcer, and Relationship strengthener. Negotiate amendments, reviewing work authorizations, and govern invoicing. Through proactive governance, ensure all contractual terms and deliverables are met. Process, product, and TPVM quality oversight for the program office. Manage solutions from delivery through lifecycle support.

Phoenix, Arizona Area

Incorporate ITIL Expert framework to help his global clients achieve their strategic business objectives, and specializes in Lean Six Sigma techniques to identify process improvement opportunities to make the business more profitable. Certified IT Process Expert, and Technical Program Manager. Manage the technical operations for the Verizon global program management office supporting top clients in the financial vertical. Functional responsibilities include Incident Management Oversight, Problem Management Execution, Service Level Management Attainment, and Business Relationship Management.

Phoenix, Arizona Area

I am honored to be a board member of such a great organization. Through our relationships and programs we empower the communities we serve to create hope for themselves. Whether through surgical missions, clean water projects, health education, or disease prevention/treatment we introduce a proven system and educate them on how to sustain the change. This has a lasting impact on the community which creates a pillar for surrounding communities to model. Please consider giving to the cause, or learning more about the great work we do around the world: http://WeTransformLives.org

Phoenix, Arizona Area

Managed and directed all aspects of operations for a fast-moving online information marketing company. Built and developed systems to effectively support client base, and delivered unique marketing solutions to drive revenue.

Phoenix, Arizona Area

Led lifecycle implementation management for multiple Global Accounts and strategic customers.

Phoenix, Arizona Area

Managed client global support and led key IT infrastructure projects for the American Express account.

Greater Denver Area

Monitored and detected fraudulent activity using real-time data systems. Identified fraud trends, and prevented loss by blocking fraudulent activity. Supervised a team of 5-10 fraud/security analysts.