Mark Jones Email and Phone Number
Mark Jones work email
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Mark Jones personal email
Mark Jones is a Leading Change Agent | Global Enterprise Client Champion | Process Improvement and Service Excellence | Board Member | Cross-Functional Dynamic Team Leader at HCLTech. Colleagues describe him as "I've written this to recommend Mark Jones. I've had the privilege of working with Mark on various projects and his attention to client services and his heart for integrity is one that I admire. I'm sure he'd be a valuable asset to anyone to help with the management and structure as well as growth of their business." and "I have worked with Mark on some very detailed projects and he has always gave me a clear understanding of what was needed. He is a pleasure to work for and I would enjoy working with him again. Mike"
Hcltech
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Associate General ManagerHcltech Nov 2023 - PresentPhoenix, Arizona, United StatesVerizon Managed Services Support model is evolving. As a result of the Verizon - HCL Tech partnership many of our specialized resources have transitioned to HCL. This is a partnership like no other. Through the partnership we will leverage the best people with the best technology to build a differentiated Global Managed Services model. I am continuing to lead a diverse team of service managers supporting our most complex global enterprise customers. We are a focused team dedicated to continually improving the business and delighting the customers we support. We take pride in uncovering pressing business challenging (Internally and Externally) and rapidly create solutions to produce lasting changes to drive the business forward.
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Global Service DirectorVerizon Dec 2022 - Nov 2023Phoenix, Arizona, United StatesLed a diverse team of service managers supporting our most complex global enterprise customers. We are a focused team dedicated to continually improving the business and delighting the customers we support. We take pride in uncovering pressing business challenges (Internally and Externally) and rapidly create solutions to produce lasting changes to drive the business forward. -
Deputy Global Service DirectorVerizon Jan 2018 - Dec 2022Phoenix, Arizona AreaRelationship manager for the American Express PMO. Contract compliance, Quality enforcer, and Relationship strengthener. Negotiate amendments, reviewing work authorizations, and govern invoicing. Through proactive governance, ensure all contractual terms and deliverables are met. Process, product, and TPVM quality oversight for the program office. Manage solutions from delivery through lifecycle support.
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Technical Program ManagerVerizon Oct 2008 - Jan 2018Phoenix, Arizona AreaIncorporate ITIL Expert framework to help his global clients achieve their strategic business objectives, and specializes in Lean Six Sigma techniques to identify process improvement opportunities to make the business more profitable. Certified IT Process Expert, and Technical Program Manager. Manage the technical operations for the Verizon global program management office supporting top clients in the financial vertical. Functional responsibilities include Incident Management Oversight, Problem Management Execution, Service Level Management Attainment, and Business Relationship Management.
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Board Member - Board SecretaryEsperanca Mar 2013 - Feb 2019Phoenix, Arizona AreaI am honored to be a board member of such a great organization. Through our relationships and programs we empower the communities we serve to create hope for themselves. Whether through surgical missions, clean water projects, health education, or disease prevention/treatment we introduce a proven system and educate them on how to sustain the change. This has a lasting impact on the community which creates a pillar for surrounding communities to model. Please consider giving to the cause, or learning more about the great work we do around the world: http://WeTransformLives.org -
Vp Of OperationsNo Risk Trading / Retire3 Media Sep 2006 - Jun 2009Phoenix, Arizona AreaManaged and directed all aspects of operations for a fast-moving online information marketing company. Built and developed systems to effectively support client base, and delivered unique marketing solutions to drive revenue.
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Global Implementation ConsultantVerizon Aug 2004 - Nov 2006Phoenix, Arizona AreaLed lifecycle implementation management for multiple Global Accounts and strategic customers.
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Global Support ConsultantMci Communications Jun 2000 - Aug 2004Phoenix, Arizona AreaManaged client global support and led key IT infrastructure projects for the American Express account. -
Security/Fraud Specialist SupervisorMci Communications Apr 1998 - Jun 2000Greater Denver AreaMonitored and detected fraudulent activity using real-time data systems. Identified fraud trends, and prevented loss by blocking fraudulent activity. Supervised a team of 5-10 fraud/security analysts.
Mark Jones Education Details
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Communication Studies
Frequently Asked Questions about Mark Jones
What company does Mark Jones work for?
Mark Jones works for Hcltech
What is Mark Jones's role at the current company?
Mark Jones's current role is Leading Change Agent | Global Enterprise Client Champion | Process Improvement and Service Excellence | Board Member | Cross-Functional Dynamic Team Leader.
What is Mark Jones's email address?
Mark Jones's email address is ma****@****cox.net
What schools did Mark Jones attend?
Mark Jones attended Arizona State University.
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