Marshall King Email & Phone Number

Valhalla, Ny, Us

Phoenix, Az, Us

I run the day to day operations of the agency. This includes customer inquiries and any policy servicing, carrier contact, underwriting and some marketing duties.

Rolling Meadows, Illinois, Us

Underwrite, quote, and issue endorsements. Use ImageRight to index, file, and issue paper for endorsements and policies. Move or complete a high volume of tasks related to the servicing of policies, endorsements and quoting. Maintain good working relationships with agents/producers to insure timely renewals and ease of selling renewals. The point of contact for endorsements, renewals, policy questions, and endorsement questions.

Ch

Formulated underwriting decisions and endorsed 6 underwriters by applying research skills and experience, maintaining strong producer/agent relationships and ensuring consistency with producer/agent expectations.

Basking Ridge, Nj, Us

Delivered exceptional service via phone to an average of 65 to 75 customers daily by utilizing available resources to troubleshoot service and equipment concerns, research and resolve billing inquiries, and provide an overall great customer experience.

Mayfield Village, Oh, Us

Increased sales and provided customer support by assisting state licensed call center agents with vague areas of underwriting guidelines, and handling escalated sales and service issues. Also resolved questions of over 1200 direct sales agents across 5 states, aided in policy development and compliance issues for 48 states and 5 personal product lines, and managed IT and customer retention issues as Frontline Supervisor.

Ba, Philosophy

Philosophy, Liberal Arts And Sciences/Liberal Studies

Aa, General Studies